Principal Customer Quality Specialist
3 weeks ago
Employee Type:Full timeLocation:IL Oak BrookJob Type:QualityJob Posting Title:Principal Customer Quality Specialist About Us:
TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future . What You Gain:
Competitive compensation and benefits program
Enrollment in our wellness and employee assistance programs
Paid holidays, vacation, and other competitive paid time off opportunities
An inclusive working environment where you can build meaningful work relationships with a diverse group of people
Leaders who are invested in supporting your career growth
Opportunities to be recognized for outstanding contributions to your
team through our employee recognition programs Job Description:About the Role:The primary role of the Principal Customer Quality Specialist is to work closely with key strategic customer technical and sales teams and the TreeHouse Foods internal teams to ensure customer needs for quality and food safety are met. This position will include developing and presenting reports that track and trend quality measures and working with plant teams to provide corrective and preventative actions for consumer and customer complaints in a timely manner.Provide "Platinum" service to Treehouse highest strategic customers which includes timely responses and resolutions to quality and food safety issues and inquiries while also maintaining the "Voice of the Customer".Provide efficient and consistent communication to our customers on scientific and quality issues whether product-specific or industry-wide (e.g. regulatory or food-safety related). Including being point of contact for assigned customers during special situations i.e. product recall.Serves as a technical resource to support sales team and/or connect them to appropriate quality and other subject matter experts.Work with appropriate plant personnel on thorough investigations and Corrective and Preventative actions and work cross-functionally to drive alignment to customer expectations and resolutions.Lead and assist in customer quality reviews related to quality incidents, held product, and facilitate discussions and capture information for historical reference.Communicate and assure teams are meeting customer needs on third party review which may include analytical, sensory, and Label Claim Substantiation testing.Identify and drive continuous improvement projects against customer expectations and audits.Develop and deliver routine (i.e. monthly, quarterly, yearly) business/trend reports to critical and strategic customers for food safety and quality data.Assist with setting strategic food safety and quality goals and KPIs for key customer metrics, serving as liaison between customers and business.Develop and execute customer satisfaction surveys with critical and strategic customers, presenting data to relevant business teams to drive improvement initiatives against survey results.Build confidence and trust from our customers enabling our teams to conduct ongoing business as collaborative partners.Develop effective relationships with Operations Quality Directors and Plant Leadership Teams.Important Details: This is a full-time permanent position located in or Oakbrook, IL corporate office or remote, with expected 30%-40% travel. About You:You'll fit right in if you have:Minimum B.S. in Food, Biological or Chemical Science or related field required.Minimum 5-7 years Food industry experience preferred.Manufacturing experience in QA is preferredExperience working with directly with customers is a plus.Maintains professional and courteous approach especially when dealing with customers.Knowledge of food safety, food manufacturing and quality processes.Familiarity in using continuous improvement tools and fundamentals.Advanced report writing, interpersonal and communication skills (written and verbal).Proficient in Excel, Power Point, and DatabasesDemonstrated strength in project management and delivery of action items in a timely manner30% Travel Your TreeHouse Foods Career is Just a Click Away
Click on the "Apply" button or go directly to
www.treehousefoods.com/careers
to let us know you're ready to join our team TreeHouse Use Only: #IND1
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