Lead Shelter Support Specialist
2 weeks ago
Position Summary: Providing safety and support to the residents as well as assisting the Shelter Director and coordinating the Shelter Support Specialists
Essential Responsibilities:
- Assist new residents with completed packet and hygiene bag
- Brief shelter team on new client(s)
- Maintain client folders to include conversations, warnings, progress towards goals, and documentation of any incidents.
- Report critical incidents immediately to the Shelter Director
- Works in collaboration with program and staff to facilitate a team environment.
- Serves on committees as requested.
- Role models effective communication skills in building relationships with all employees and clients
- Substitutes for other staff when need arises which may include after hours, weekends, and holidays.
- Treat all clients, visitors, and employees with caring, kindness and respect.
- Adheres to policies, procedures, code of conduct and attendance rules.
- Assist with Christmas party for residents, and seasonal programming.
- Attend all scheduled trainings and assigned staff and resident meetings.
- Assist Shelter Director with billing reports and employee scheduling.
- Maintain client chore scheduling
- Do shelter laundry as needed.
- Cook, prepare and serve meals as needed.
- Perform other duties as needed
Qualifications:
Education/Experience:
- High School diploma / GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
- 1-2 years Shelter Support experience
Skills, Knowledge & Abilities:
- Maintain strict confidentiality
Computer Skills:
- Proficient in Microsoft Office 365
- Working knowledge of TEAMS and SharePoint
- Willingness to learn new software as needed
Certificates and Licenses:
- Complete Safe From Harm training, and keep current as needed
- Current ServSafe Certification or ability to gain certification within a year.
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