Lead Shelter Support Specialist

Found in: Careerbuilder One Red US C2 - 2 weeks ago

Monroe MI United States The Salvation Army USA Central Territory Full time

Position Summary: Providing safety and support to the residents as well as assisting the Shelter Director and coordinating the Shelter Support Specialists

Essential Responsibilities:

  • Assist new residents with completed packet and hygiene bag
  • Brief shelter team on new client(s)
  • Maintain client folders to include conversations, warnings, progress towards goals, and documentation of any incidents.
  • Report critical incidents immediately to the Shelter Director
  • Works in collaboration with program and staff to facilitate a team environment.
  • Serves on committees as requested.
  • Role models effective communication skills in building relationships with all employees and clients
  • Substitutes for other staff when need arises which may include after hours, weekends, and holidays.
  • Treat all clients, visitors, and employees with caring, kindness and respect.
  • Adheres to policies, procedures, code of conduct and attendance rules.
  • Assist with Christmas party for residents, and seasonal programming.
  • Attend all scheduled trainings and assigned staff and resident meetings.
  • Assist Shelter Director with billing reports and employee scheduling.
  • Maintain client chore scheduling
  • Do shelter laundry as needed.
  • Cook, prepare and serve meals as needed.
  • Perform other duties as needed

Qualifications:

Education/Experience:

  • High School diploma / GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
  • 1-2 years Shelter Support experience

Skills, Knowledge & Abilities:

  • Maintain strict confidentiality

Computer Skills:

  • Proficient in Microsoft Office 365
  • Working knowledge of TEAMS and SharePoint
  • Willingness to learn new software as needed

Certificates and Licenses:

  • Complete Safe From Harm training, and keep current as needed
  • Current ServSafe Certification or ability to gain certification within a year.

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