Technical Support Specialist

2 weeks ago

Monroe, United States ASSA ABLOY Full time

Career Opportunities: Technical Support Specialist (23632)

Requisition ID 23632 - Posted - ASSA ABLOY Accessories and Door Controls Group, Inc. - Architectural Hardware Group - Monroe, NC (Hwy 74 E) - Administration, Facilities & Secretarial - Posting Country (1) - Yes - Associate - Travel Required: 0%-10%

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TECHNICAL PRODUCT SPECIALIST

Headquartered in Monroe, North Carolina since 1957, ASSA ABLOY Norton Rixson designs and manufactures door closers, pivots, electrified closers, and low energy electrical operators with growing innovations like Wi-Fi programming and setup. This product offering includes brands such as NORTON RIXSON, Sargent, Corbin Russwin, and Arrow.

Here at Norton Rixson , we have prepared a road map with innovation in mind, and we are positioned for strong growth. To help bring these products to market and grow our installer base, we are seeking a Technical Product Trainer to join our Team.

The Technical Product Specialist position is an integral component of the Companys commitment to quality that will support the companys goal of 100% customer satisfaction and enhance the reputation of our product performance. The individual must foster a positive partnership with both internal and external customers and facilitate resolution of customer questions and concerns in a prompt, professional manner. The required working hours for this postion are onsite Monday through Friday 10 am to 6 pm.

The Technical Product Specialists Key Responsibilities include:

+ Provides technical support to end users on a variety of the Companys products and services.

+ Promptly responds to telephone calls, chats, email and customer requests for technical support.

+ Investigates customer issues by working with manufacturing management to identify and resolve technical problems in a timely manner that exceeds customer satisfaction.

+ Documents, tracks and monitors the problem to ensure a timely resolution.

+ Works closely with R&D and product development to take new product development to commercialization.

+ Investigates new applications or new product opportunities.

+ Provides field and hands-on solutions to product applications, installment and troubleshooting for a variety of products.

+ Supports the launch of new products.

+ Proactively works toward continuous product quality performance.

The Technical Product Specialist Positions Education and Experience Requirements include:

+ Associates degree in Technical Field or a combination of technical experience and training.

+ 2 5 years experience working with customers on calls/support.

+ 2 5 years experience working with Rixson, Norton, Corbin Russwin and Sargent brand catalog products

+ Strong mechanical aptitude and understanding of mechanical & electrical systems.

+ Strong problem-solving skills including the ability to identify, investigate, and resolve customer questions and issues.

+ Excellent customer service, interpersonal and communication skills are required.

+ Must have basic computer skills and able to use basic functions of M/S Office Suite.

+ Must be self-directed, have excellent initiative and organization skills.

+ Excellent written and verbal communication skills. Experience building and maintaining external customer relationships.

+ Must be detail oriented, multi-tasked and a team player.

+ Kaizen, 5-S, Kanban and Lean experience preferred.

Must be legally eligible to work in the US . We E-Verify.

No Sponsorships.

No Relocation Provided.

NO RECRUITERS.

Please apply on our website before the position end date.

We are an Equal Opportunity Employer.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.

As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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