Application Technical Specialist

2 weeks ago


Smithfield, United States Rose International Full time

Date Posted: 04/18/2024

Hiring Organization: Rose International

Position Number: 462601

Job Title: Application Technical Specialist

Job Location: Smithfield, RI, USA, 02917

Work Model: Onsite

Shift: 8-hour shift Mon-Fri between 8:00am and 8:00pm EST

Employment Type: Temporary

Estimated Duration (In months): 10

Min Hourly Rate ($): 17.00

Max Hourly Rate ($): 17.00

Must Have Skills/Attributes: Application Support, Problem Management, Technical Support, Troubleshooting


Job Description


**Only those lawfully authorized to work in the designated country associated with the position will be considered. **


**Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **


Description :

• Provide call center based technical support to store locations, vendors and staff.

• Serve as first level for troubleshooting of issues encountered in stores.

• Assure implementation-based protocols are met.

• Render assistance for equipment troubleshooting and ensure deployment process adherence.

• Update Database regarding resolution of issues and techs progress while completing work within the store.


Experience

• A minimum of 1 year work experience needed.

• A Minimum of a High School Diploma or GED required

• Must have strong troubleshooting skills coupled with diagnostic, and problem-solving skills Supervisory skills are an asset but not a requirement Must possess clear, accurately and tactful, communication both verbally and written

• Working knowledge of Word, Excel, and Access Understanding of Intermediate/Expert technical terminology is preferred

• Must be able to work independently and occasionally lead within a group technical installation experience a plus but not necessary


Position Summary

• Provide call center based technical support to store locations, vendors and staff. Serve as first level for troubleshooting of issues encountered in stores. Assure implementation-based protocols are met. Render assistance for equipment troubleshooting and ensure deployment process adherence. Update Database regarding resolution of issues and techs progress while completing work within the store.


Education

• Minimum High School Diploma or GED


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.


California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.



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