Application Technical Specialist
2 weeks ago
Date Posted: 04/18/2024
Hiring Organization: Rose International
Position Number: 462601
Job Title: Application Technical Specialist
Job Location: Smithfield, RI, USA, 02917
Work Model: Onsite
Shift: 8-hour shift Mon-Fri between 8:00am and 8:00pm EST
Employment Type: Temporary
Estimated Duration (In months): 10
Min Hourly Rate ($): 17.00
Max Hourly Rate ($): 17.00
Must Have Skills/Attributes: Application Support, Problem Management, Technical Support, Troubleshooting
Job Description
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **
Description :
• Provide call center based technical support to store locations, vendors and staff.
• Serve as first level for troubleshooting of issues encountered in stores.
• Assure implementation-based protocols are met.
• Render assistance for equipment troubleshooting and ensure deployment process adherence.
• Update Database regarding resolution of issues and techs progress while completing work within the store.
Experience
• A minimum of 1 year work experience needed.
• A Minimum of a High School Diploma or GED required
• Must have strong troubleshooting skills coupled with diagnostic, and problem-solving skills Supervisory skills are an asset but not a requirement Must possess clear, accurately and tactful, communication both verbally and written
• Working knowledge of Word, Excel, and Access Understanding of Intermediate/Expert technical terminology is preferred
• Must be able to work independently and occasionally lead within a group technical installation experience a plus but not necessary
Position Summary
• Provide call center based technical support to store locations, vendors and staff. Serve as first level for troubleshooting of issues encountered in stores. Assure implementation-based protocols are met. Render assistance for equipment troubleshooting and ensure deployment process adherence. Update Database regarding resolution of issues and techs progress while completing work within the store.
Education
• Minimum High School Diploma or GED
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
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