Technical Support Specialist

2 months ago

Smithfield, United States ALCOR Scientific Full time

Summary:

ALCOR Scientific, LLC is a leader in innovative products for the medical device industry. We are in Smithfield, RI and are currently looking for a full-time on-site Technical Support Specialist. This individual Provide support to ALCOR customers, distributors, and field personnel for instrument and assay integration and training, as well as troubleshoot and resolve instrument and/or reagent problems remotely and onsite as needed.

Must effectively communicate with the customer to ensure an understanding of their needs, manage their expectations, and assist with meeting their quality, regulatory, and validation requirements.

Decision-making ability is a key attribute in this role. Individual must be able to discern when to refer the issue to Engineering and/or Senior Management. Much of the communication will be with potential customers, and therefore communication that is consistent with the direction of Marketing is critical.

Duties:

  • Provide technical product support over the phone and via email in order to ensure end user customers are able to go live with laboratory instrumentation as quickly as possible and experience minimal down time
  • Identify and document product failures; issue RMA’s as required
  • Follows Quality procedures and initiates changes/improvements to procedures while adhering to ALCOR Quality Management System
  • Field service and support as deemed appropriate by Management
  • Work with Sales and Marketing to coordinate and implement multi-site/multi-instrument integrations
  • Ensure customer satisfaction with ALCOR Diagnostic products is maintained
  • Document and escalate technical issues to R&D/ Technical Director as needed
  • Document and Escalate customer issues to Sales Management
  • Provide product feedback/customer suggestions to Technical Director
  • Promote continuous improvement
  • Interact with Customer Service, Sales, Marketing and Senior Management to continually evaluate and improve the product support solutions channel and strategy.
  • Remain flexible in filling other project roles as required

Qualifications:

  • Provide quality service to ALCOR’s internal and external customers in all assigned tasks.
  • Experience with Microsoft Office programs such as Excel, and PowerPoint.
  • Experience with multiple Desktop and Laptop configurations and environments
  • Basic statistical and analytical abilities
  • Strong interpersonal skills and strong problem-solving skills
  • Excellent presentation and written communication skills
  • Strong interpersonal skills and strong problem-solving skill

Education, Experience and Competencies :

  • Minimum - Associates degree in Medical Technology
  • Preferred - Bachelor’s degree in Medical Technology
  • Minimum 3-5 years of experience in a Clinical Laboratory setting as a Generalist or in Hematology. Preference given to candidates with experience on ALCOR Scientific products or in technical field service or in diagnostic help desk
  • Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens for understanding and gets clarification; responds well to questions
  • Written Communication -- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information
  • Motivation--Sets and achieves goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence
  • Professionalism--Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments


Job Type: Full-time


Expected hours: 40 per week


Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Experience level:

  • 3 years

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Ability to Relocate:

  • Smithfield, RI 02917: Relocate before starting work (Required)


Work Location: In person

  • Technical Support Specialist

    1 month ago

    Smithfield, United States ALCOR Scientific Full time

    Summary:ALCOR Scientific, LLC is a leader in innovative products for the medical device industry. We are in Smithfield, RI and are currently looking for a full-time on-site Technical Support Specialist. This individual Provide support to ALCOR customers, distributors, and field personnel for instrument and assay integration and training, as well as...

  • IT Principle Support Specialist

    5 days ago

    Smithfield, Rhode Island, United States CVS Pharmacy Full time

    2nd shift - 2:30-11 PM EST - - Must be willing to train in the Smithfield location and then will transition to hybrid with 2 days/week in office - The primary responsibility of the IT Principle Support Specialist to provide second level technical sup Support Specialist, Technical Support, IT, Field Tech, Support, Specialist, Technology, Retail

  • IT Principle Support Specialist

    1 week ago

    Smithfield, United States CVS Pharmacy Full time

    2nd shift - 2:30-11 PM EST - - Must be willing to train in the Smithfield location and then will transition to hybrid with 2 days/week in office - The primary responsibility of the IT Principle Support Specialist to provide second level technical sup Support Specialist, Technical Support, IT, Field Tech, Support, Specialist, Technology, Retail

  • Technical Support Representative

    3 weeks ago

    Smithfield, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Program Evaluation Specialist

    2 months ago

    Smithfield, United States Neighborhood Health Plan of Rhode Island Full time

    The Program Evaluation Specialist sits within the Analytics function, where organizational intelligence, data analysis, and insights drive evidence-based decision making. This position is responsible for leading program evaluation efforts through: data-driven program design; literature reviews of evidence-based best practices and anticipated quality...

  • Program Evaluation Specialist

    3 weeks ago

    Smithfield, United States Neighborhood Health Plan of Rhode Island Full time

    The Program Evaluation Specialist sits within the Analytics function, where organizational intelligence, data analysis, and insights drive evidence-based decision making. This position is responsible for leading program evaluation efforts through: data-driven program design; literature reviews of evidence-based best practices and anticipated quality...

  • Travel Physical Therapist

    7 days ago

    Smithfield, United States HealthCare Support Full time

    Healthcare Support is seeking a travel Physical Therapist for a travel job in North Smithfield, Rhode Island. Job Description & Requirements Specialty: Physical TherapistDiscipline: TherapyStart Date: 06/17/2024Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelPhysical Therapist HealthCare Support is actively seeking aPhysical...

  • Learning Infrastructure Specialist

    1 month ago

    Smithfield, United States Elevance Health Full time

    Elevance Health Learning Infrastructure Specialist SMITHFIELD , Rhode Island Apply Now Location: Within 50 miles of any Elevance Health Pulse Point location Shift: Monday – Friday; 1st shift hours The Learning Infrastructure Specialist is as an individual contributor on the CXO L&D Center of Excellence Team, responsible for integrating digital and AI...

  • Learning Infrastructure Specialist

    3 weeks ago

    Smithfield, United States Elevance Health Full time

    Elevance Health Learning Infrastructure Specialist SMITHFIELD , Rhode Island Apply Now Location: Within 50 miles of any Elevance Health Pulse Point locationShift: Monday Friday; 1st shift hoursThe Learning Infrastructure Specialist is as an individual contributor on the CXO L&D Center of Excellence Team, responsible for integrating digital and AI...

  • Learning Infrastructure Specialist

    3 weeks ago

    Smithfield, United States Elevance Health Full time

    Elevance Health Learning Infrastructure Specialist SMITHFIELD , Rhode Island Apply Now Location: Within 50 miles of any Elevance Health Pulse Point location Shift: Monday – Friday; 1st shift hours The Learning Infrastructure Specialist is as an individual contributor on the CXO L&D Center of Excellence Team, responsible for integrating digital and AI...

  • Digital Banking Specialist

    4 weeks ago

    Smithfield, United States Navigant Credit Union Full time

    ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in...

  • Digital Banking Specialist

    3 weeks ago

    Smithfield, United States Navigant Credit Union Full time

    ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in...

  • Digital Banking Specialist

    4 weeks ago

    Smithfield, United States Navigant Credit Union Full time

    Job DescriptionJob DescriptionABOUT:People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.Now at more than $3 billion in assets, Navigant Credit Union is...

  • Digital Banking Specialist

    3 weeks ago

    Smithfield, United States Navigant Credit Union Full time

    Job DescriptionJob DescriptionABOUT:People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.Now at more than $3 billion in assets, Navigant Credit Union is...

  • Mosquito Control Specialist

    1 week ago

    Smithfield, United States Mosquito Authority Cranston, RI Full time

    **Benefits**: - Competitive salary - Flexible schedule Are you passionate about hard work and committed to improving the lives of others? Do you thrive in a supportive environment and love working outside? Then you are a perfect fit for our team! As a **Mosquito Control Specialist** at Mosquito Authority, you will use proven mosquito-control products and...

  • Desktop Support Technician

    1 week ago

    Smithfield, United States Insight Global Full time

    ***MUST be able to work 5 days a week onsite in Smithfield or Woonsocket, RI******Pay rate range: $22/hr to $25/hr***Must-haves- 1+ years of experience as a tier 2 Desktop Support Technician or equivalent PC/Mac exposure- Experience or knowledge of imaging, upgrading, troubleshooting Windows 10 and Mac- Experience or knowledge of user builds (data backups,...

  • Desktop Support Technician

    7 days ago

    Smithfield, United States Insight Global Full time

    ***MUST be able to work 5 days a week onsite in Smithfield or Woonsocket, RI******Pay rate range: $22/hr to $25/hr***Must-haves- 1+ years of experience as a tier 2 Desktop Support Technician or equivalent PC/Mac exposure- Experience or knowledge of imaging, upgrading, troubleshooting Windows 10 and Mac- Experience or knowledge of user builds (data backups,...

  • Licensed Clinical Addiction Specialist

    3 weeks ago

    Smithfield, United States Restoration Family Full time

    Licensed Clinical Addiction Specialist The primary purpose of the Licensed Clinical Addiction Specialist (LCAS) is to provide clinical supervision of Substance Abuse Intensive Outpatient Treatment Program to include supervision of the Qualified Professional, Certified Alcohol and Drug Counselors, Substance Abuse Interns and Counselors, and Patient Care...

  • Licensed Clinical Addiction Specialist

    3 weeks ago

    Smithfield, United States Restoration Family Full time

    Licensed Clinical Addiction Specialist The primary purpose of the Licensed Clinical Addiction Specialist (LCAS) is to provide clinical supervision of Substance Abuse Intensive Outpatient Treatment Program to include supervision of the Qualified Professional, Certified Alcohol and Drug Counselors, Substance Abuse Interns and Counselors, and Patient Care...

  • Licensed Clinical Addiction Specialist

    2 months ago

    Smithfield, United States Restoration Family Full time

    Licensed Clinical Addiction Specialist The primary purpose of the Licensed Clinical Addiction Specialist (LCAS) is to provide clinical supervision of Substance Abuse Intensive Outpatient Treatment Program to include supervision of the Qualified Professional, Certified Alcohol and Drug Counselors, Substance Abuse Interns and Counselors, and Patient Care...