Customer Service Account Coordinator
2 weeks ago
Duties include:
- Ensuring daily attendance of employees
- Scheduling special services over the phone
- Pre and Post confirming of special services over the phone
- Responds to emails and phone calls
- Updates CRM software
- Follow up on equipment repairs
- Follow up on service issues over the phone
- Process contractor invoices
- Locate, vet, hire and process new contractors and employees
Office Hours: 8:00am to 4:30pm Monday - Friday
Qualifications:
- 2+ years' experience providing excellent customer service and client satisfaction in an office setting.
- Strong work history (no job jumpers)
- Superior multi-tasking skills.
- Assertive, confident and good judgment to make sound decisions based on business needs.
- Ability to prioritize in a fast-paced work environment.
- Solid organizational, interpersonal, and communication skills.
- Intermediate skills in Microsoft Excel
- Strong ability to pay attention to detail and engage in detailed follow-up in a high transaction business environment.
- Management experience desired but not required.
- Associates or bachelor's degree desired but not required.
- Bi-Lingual (Spanish/English) desired but not required.
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