Call Center Specialist

3 weeks ago


Albany, United States Rose International Full time

Date Posted: 04/25/2024

Hiring Organization: Rose International

Position Number: 462937

Job Title: Call Center Specialist

Job Location: Albany, NY, USA, 12204

Work Model: Onsite

Shift: Monday - Friday 9 am - 5 pm

Employment Type: Temporary

Estimated Duration (In months): 6

Min Hourly Rate ($): 18.00

Max Hourly Rate ($): 23.00

Must Have Skills/Attributes: Call Center, Computer Literacy, Customer Service, Office Skills

Nice To Have Skills/Attributes: Spanish - Bilingual


Job Description

The Call Center is the primary contact for Retirement System member’s beneficiaries and retirees, providing customer service through a variety of methods. The Call Center also mails forms and booklets, takes death reports, changes address and sends information to members and their employers.


REQUIRED SKILLS:

• Call center experience.

• Excellent customer service experience.


DESIRED SKILLS:

• Exhibit excellent interpersonal skills with staff and customers, both in-person and over the telephone.

• Possess effective oral and written skills.

• Perform tasks accurately and within specific time frames.

• Can operate a personal computer or laptop.

• Able to learn and use the Retirement’s System’s databases, Retirement Online, the Internet and OSC’s Intranet to access Retirement System laws, policies and procedures and respond to customer inquiries.

• Spanish speaking is a plus.


DUTIES/RESPONSIBILITIES INCUDE:

• Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System’s portal.

• Resolving customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online (e.g., walking customers through the self-service functionality, on a step-by-step basis, for the purposes of helping them complete address changes, password resets, enrollments and understand the loan process).

• Updating information on Death/Survivor Services (e.g., taking reports of passing, providing forms assistance, and explaining death beneficiary process).

• Assisting customers in registering for Retirement Online through identification of the callers (e.g., confirmation of names, addresses, registration numbers/social security numbers, dates of birth, and last known employers).

• Documenting callers’ issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.

• Assist in the completion of casework and resolution of other Retirement System matters, as necessary.

• Scanning loan forms and completing basic data entry to initiate the loan process.

• Resolving calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, and faxes).

• Accessing and navigating Retirement Online, the Internet and OSC’s Intranet.

• Other duties as assigned.


Offers will be contingent on the successful competition of background.


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.


California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.



  • Albany, United States Rose International Full time

    Date Posted: 04/25/2024 Hiring Organization: Rose International Position Number: 462937 Job Title: Call Center Specialist Job Location: Albany, NY, USA, 12204 Work Model: Onsite Shift: Monday - Friday 9 am - 5 pm Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 18.00 Max Hourly Rate ($): 23.00 Must Have...


  • Albany, United States Rose International Full time

    Date Posted: 04/25/2024 Hiring Organization: Rose International Position Number: 462937 Job Title: Call Center Specialist Job Location: Albany, NY, USA, 12204 Work Model: Onsite Shift: Monday - Friday 9 am - 5 pm Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 18.00 Max Hourly Rate ($): 23.00 Must Have...


  • Albany, United States Rose International Full time

    Date Posted: 04/25/2024 Hiring Organization: Rose International Position Number: 462937 Job Title: Call Center Specialist Job Location: Albany, NY, USA, 12204 Work Model: Onsite Shift: Monday - Friday 9 am - 5 pm Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 18.00 Max Hourly Rate ($): 23.00 Must Have...


  • Albany, United States Bath Fitter Full time

    Job DescriptionJob DescriptionThis is an exciting Call Center position in a local office. The Call Center Representative is responsible for managing a high volume of inbound and outbound calls, fielding customer questions, scheduling and coordinating appointments for our sales estimators at our different locations. Data enter skills needed to set customer...


  • Albany, United States New York State Gov Full time

    New York State Gov - Office of Children & Family Services [Call Center Representative] As a Call Center Representative at the State of New York, you'll: Respond to customer inquiries; Provide information about agencies programs and services in-person or by telephone; Explain and interpret information by telephone to applicants, clients, and other customers;...


  • Albany, United States Albany Medical Center Full time

    Department/Unit: Registration Work Shift: Day (United States of America) Salary Range: $18.00 - $23.79 The Patient Access Specialist role applies specialized knowledge to provide administrative support for effective operation of office functions within a designated department. **Responsibilities**: - Greets customers/patients in a friendly and...


  • Albany, United States 116508 Innovation At Work Full time

    Job DescriptionJob DescriptionDescription:POSITION OVERVIEW• The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.• The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.• The...


  • Albany, United States Capital District Transportation Authority Full time

    Duties and Responsibilities: - Operate a multiline phone system to answer all incoming phone calls and provide accurate information regarding all CDTA services, fares, and programs. - Provide excellent customer services by using proper phone etiquette, and appropriate greeting and closing statements. - Comply with operating policies and procedures as stated...


  • Albany, United States Omtech llc Full time

    Job DescriptionJob DescriptionRole1 : Junior Human Centered Design SpecialistLocation: Albany OR NYC Hybrid The consultant will be expected to work onsite 50%. The remainder will be remote or traveling. Travel: Approximately 20-50%. This could vary based on client need. Travel expenses to be billed separately.Duration: 12+ months contractJob...

  • Behavior Specialist

    2 weeks ago


    Albany, United States Center for Disability Services Full time

    Behavior Specialist Clinical Albany, New York Apply Description The Center for Disability Services offers hope, innovation and achievement to the people we support. For 80 years, we have been one of upstate New York's largest providers of programs and services for individuals who have disabilities. Many of the innovative programs and vital...

  • Behavior Specialist

    2 weeks ago


    Albany, United States Center for the Disability Services Foundation Full time

    Behavior Specialist Clinical Albany, New York Apply Description The Center for Disability Services offers hope, innovation and achievement to the people we support. For 80 years, we have been one of upstate New York’s largest providers of programs and services for individuals who have disabilities. Many of the innovative programs and vital services that we...


  • Albany, United States Center for the Disability Services Foundation Full time

    Employment Specialist Direct Support Albany, New York Apply Description The Center for Disability Services offers hope, innovation and achievement to the people we support. For 80 years, we have been one of upstate New Yorks largest providers of programs and services for individuals who have disabilities. Many of the innovative programs and vital services...


  • Albany, United States First New York Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:First New York Federal Credit Union is seeking a Member Service Specialist- Contact Center (MSS) position in our Contact Center located in Colonie, NY.Previous financial branch experience in a credit union or bank is preferred. The MSS provides credit union services to members via telephone, internet, and mail.This...


  • Albany, United States On Call Solutions Full time

    OnCall Solutions is working with a physician-governed, multi-specialty group in Albany, New York that is seeking fellowship-trained cardiac anesthesiologist physicians. We are looking for board certified/eligible clinicians to be a part of this private practice serving the Albany-Troy-Saratoga region of beautiful upstate New York. Job Details: -Shifts:...


  • Albany, United States Albany Med Health System Full time

    Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: Min. $23.96/hr - Max $38.34/hr The Clinical Pre-Authorization Specialist will assist the Patient Engagement Center Liaison, Representatives and other Authorization Specialists with patient clinical questions, payer escalation and triaging patient calls...


  • Albany, United States Albany Medical Center Full time

    Department/Unit: Admitting Operations Work Shift: Evening (United States of America)Salary Range: $18.00 - $23.79 The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility,...


  • Albany, United States Albany Medical Center Full time

    We are seeking a highly skilled and compassionate Physician with a specialization in eating disorders to join our team. As an Eating Disorder Specialist, you will play a critical role in the diagnosis, treatment, and management of patients with eating disorders. Your expertise and dedication will contribute to providing comprehensive and personalized care to...


  • Albany, NY 12260, USA, United States Albany Medical Center Full time

    Department/Unit:RegistrationWork Shift:Day (United States of America)Salary Range: $18.00 - $23.79The Patient Access Specialist role applies specialized knowledge to provide administrative support for effective operation of office functions within a designated department.Responsibilities:- Greets customers/patients in a friendly and professional manner-...


  • Albany, United States Excelsior College Full time

    ** Admissions Support Specialist** **Job Category****:** Program Support **Requisition Number****:** ADMIS002027 Showing 1 location **Job Details** **Description** The Admissions Support Specialist is a student service position that serves the needs of new applicants. The Student Support team is responsible for processing received applications for admission...


  • Albany, United States Albany Medical Center Full time

    Department/Unit: Admitting Operations Work Shift: Per Diem (United States of America)Salary Range: $18.00 - $23.79 The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility,...