Verification Specialist

2 months ago


Tempe AZ, Maricopa County, AZ, United States OneMain Financial Full time

The Centralized Verification Specialist will be responsible for accurate and timely investigation of sub-prime consumer loan applications. Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies. Identify and escalate complex issues as they are identified. Support both a Centralized Sales operation and a nation wide branch office network.

In the Role

  • Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws
  • Comprehensive understanding of verification workflow
  • Ensuring loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standards
  • Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness
  • Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations
  • Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
  • Identify, investigate and/or escalate potential fraud risks
  • Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel
  • Identify process improvement opportunities to increase efficient and effective loan stipulation verification
  • Identify process related risks and offer suggestions on potential controls to mitigate risks

Requirements

  • High School Diploma or GED plus 1 or more years in customer service
  • Prior experience in verification processing and / or fulfillment
  • Strong communication skills (oral, written, and interpersonal)
  • Excellent customer service skills
  • High level of motivation to deliver results
  • Demonstrated ability to accomplish results in a team-based environment
  • Ability to build relationships and partnerships
  • Ability to review loan documents in a timely fashion for accuracy
  • History of using sound reasoning and exercising good judgment



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