Information Technology Manager @ Remote

1 week ago


Charlotte, United States HCLTech Full time

HI

Hope this email finds you well

HCL is hiring for fulltime position for IT Manager.

Please share updated resume at mohammad.mudassir@hcl.com


Title : IT Manager

Location : Remote

Fulltime/Direct hire


As Community Manager, you are the interface between the technical organisation and the end user community. This role includes the following responsibilities:


  • Responsible for the creation and strategy of programs between the IT service team and the end user community, ensuring that the products are delivered and consumed as intended.
  • Build a trusted brand presence, both virtually and in person, by moderating sessions and events, creating impactful content, and researching and adopting trends.
  • Have excellent communication and interpersonal skills
  • Technical understanding around the capabilities of the Microsoft 365 suite, and the ability to demonstrate it and influence within groups.
  • Act as a liaison between the business and the IT organization, relaying the requirements and feedback from both sides.
  • Build a culture around collaboration and continuous learning.
  • Perform administrative tasks to maintain programs/events that drive adoption and improve user experience.
  • Creation of content to help improve adoption and user experience
  • Product Owner for an application that assists in adoption and user experience.
  • Identify and monitor the adoption of Microsoft 365 Suite and programs to assist in adoption.










EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES


  • Professional education or study in Project Management, Information Technology, Communications/Marketing or equivalent
  • Hands-on experience with stakeholder engagement.Managing customer issues & escalations
  • Extensive experience with customer engagement methodologies and service lifecycle
  • Excellent coordination and organizational skills
  • Change Management experience
  • Team player
  • Advanced communication and presentation skills
  • Fluent in English mandatory. German beneficial.




WORK EXPERIENCE

3 – 5 years working experience with customer engagement. Rolling out products and services.

Experience of working within a global team and different time-zone/cultures will be desired.



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