Information Technology Technician II
2 months ago
This position is designed as an entry to mid-level position. The duties specified herein are intended to provide generalized examples of the major duties and responsibilities that are performed by an Information Technology Technician II and do not reflect all duties performed by positions covered under this classification.
The Information Technology Technician II is part of the information technology team that performs end user support activities. At this level of function, technicians provide help desk support for end users and provide technical support installing and configuring computer hardware and software programs. Technicians II perform routine to moderately complex troubleshooting for hardware and software systems and may serve all levels of staff.
REPRESENTATIVE DUTIES:
- Respond to help desk calls and e-mails, log computer problems, and work with the IT team to resolve simple to complex technology issues in a timely manner. Analyze help desk logs to minimize future issues.
- Create/maintain end user accounts and provide end user training as needed.
- Generate master operating system images and deploy to workstations.
- Administer Group Policies for workstations and user profile configurations.
- Deploy software and patches to workstations and mobile devices.
- Assist with IT asset management.
- Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians.
- Provide support for remote access and mobile computing devices.
- Recommend hardware, equipment and software updates.
- Stay abreast of new information technology hardware, software and industry trends and make recommendations to management in keeping the court current with their technology needs.
- Routine travel throughout the district is required.
- Occasional travel outside of the district may be required.
MINIMUM QUALIFICATIONS
Bachelor’s degree, or two-year degree in Computer Science or related field, from an accredited college, university or technical school. One to three years’ experience providing end user support and assisting with computer problem resolution. Demonstrated skill in performing routine hardware maintenance. Ability to implement, operate and document information technology systems considering both hardware / software issues. Knowledge of computer processes and capabilities. Ability to perform both hardware and software maintenance and trouble shooting. Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand. Must be proficient at writing effective instructions for users and fellow staff. Must have exceptional customer service skills. Must have the desire to learn new technology and innovate. Must be team player.
Applicants must be U.S. citizens or meet the exceptions to the statutory restrictions on hiring no-citizens to work in the federal government in the continental United States.
PREFERRED QUALIFICATIONS
· Experience working in the federal system.
· Experience with Active Directory, Group Policy, KACE Systems Management, and Mobile Device Management (MDM)
BACKGROUND INVESTIGATION
The selected candidate will be subject to a full background investigation as a condition of permanent employment. Employment will be considered provisional until the background investigation is completed, and a favorable employment suitability is determined.
BENEFITS
- Eleven (11) paid federal holidays
- Paid annual and sick leave
- Retirement benefits under the Federal Employees Retirement System (FERS)
- Health Benefits under the Federal Employee’s Health Benefits Program (FEHB)
- Dental and Vision insurance options under the Federal Employees Vision and Dental Insurance Program (FEDVIP)
- Flexible Benefits Program
- Life Insurance benefits under the Federal Employee’s Group Life Insurance Program (FEGLI)
- Long Term Care Insurance options through the Federal Judiciary or the Office of Personnel Management (OPM)
HOW TO APPLY
Applicants must submit the following;
INCOMPLETE APPLICATION PACKAGES WILL NOT BE CONSIDERED
- Cover letter and resume
- Completed AO-78, Application for Judicial Branch Federal Employment
- Copy of most recent performance evaluations (If applicable)
- Copy of transcripts for a bachelor’s degree and any advanced degree (Can be “Unofficial”)
Complete applications should be submitted via e-mail to hr@ncwd.uscourts.gov . Applications received by close of business on Friday, April 19, 2024, at 5:00 p.m. will be given priority consideration. All application materials should be sent as a single PDF document. The application form AO-78 is available at www.ncwp.uscourts.gov. Click on "Services and Forms" select "Human Resources" and click on AO78, Application for Federal Judicial Branch Employment. Please reference Job Announcement # 24-02.
Candidates may also refer to the vacancy announcement on our website at www.ncwd.uscourts.gov to see the full vacancy announcement.
INFORMATION FOR APPLICANTS
Electronic Fund Transfer (EFT) for payroll deposit is required. Applicants must be U.S. citizens or eligible to work in the United States. The court is not authorized to reimburse candidates for travel in connection with an interview or to pay relocation expenses to the selected candidate. Due to the volume of applications received, the U.S. Probation Office will contact only the most qualified applicants who will be invited for an interview. Only those interviewed will receive notification when the vacancy is filled.
The Probation Office reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. More than one position may be filled from this posting. If a position becomes vacant in a similar classification, within a reasonable time of the original announcement, the Probation Chief may elect to select a candidate from the applicants who responded to the original announcement without reposting the position.
The Western District of North Carolina is an Equal Employment Opportunity Employer.
Company DescriptionThe United States District Corut for the Western District of North Carolina is made up of 4 divisional offices with locations in:Charlotte, Statesville, Asheville and Hickory, NC
The federal judiciary prides itself on promoting and growing an exemplary workplace and workforce. We value people at every level and foster an atmosphere of mutual respect, comradery, and inclusivity.Company DescriptionThe United States District Corut for the Western District of North Carolina is made up of 4 divisional offices with locations in:\r
Charlotte, Statesville, Asheville and Hickory, NC\r
\r
The federal judiciary prides itself on promoting and growing an exemplary workplace and workforce. We value people at every level and foster an atmosphere of mutual respect, comradery, and inclusivity.
-
Information Technology Specialist
3 weeks ago
Charlotte, United States AVASO Technology Solutions Full timeAbout Us:AVASO Technology Solutions is currently seeking a IT Support Specialist with a passion for the IT area.As an AVASO employee, you will be part of a global organisation that provides IT Services to big national as well as international clients across multiple industries.We are an IT solution provider with coverage in more than 190+ countries as well...
-
Information Technology Specialist
3 weeks ago
Charlotte, United States AVASO Technology Solutions Full timeAbout Us:AVASO Technology Solutions is currently seeking a IT Support Specialist with a passion for the IT area.As an AVASO employee, you will be part of a global organisation that provides IT Services to big national as well as international clients across multiple industries.We are an IT solution provider with coverage in more than 190+ countries as well...
-
Information Technology Specialist
4 weeks ago
Charlotte, United States AVASO Technology Solutions Full timeAbout Us:AVASO Technology Solutions is currently seeking a IT Support Specialist with a passion for the IT area.As an AVASO employee, you will be part of a global organisation that provides IT Services to big national as well as international clients across multiple industries.We are an IT solution provider with coverage in more than 190+ countries as well...
-
Automotive Technician Hendrick BMW Northlake
3 weeks ago
Charlotte, North Carolina, United States BMW Dealer Technician Opportunities Full timeJob DescriptionYour responsibilities will include:• Receiving and carrying out Repair Orders as dispatched.• Performing diagnostic services and troubleshooting to determine repair needs.• Providing labor, time, and parts estimates for repair services.• Performing high quality and efficient repair services for various automotive systems, including...
-
Automotive Technician Hendrick BMW Northlake
1 month ago
Charlotte, North Carolina, United States BMW Dealer Technician Opportunities Full timeJob DescriptionYour responsibilities will include:• Receiving and carrying out Repair Orders as dispatched.• Performing diagnostic services and troubleshooting to determine repair needs.• Providing labor, time, and parts estimates for repair services.• Performing high quality and efficient repair services for various automotive systems, including...
-
Diesel Technician/Mechanic II
4 weeks ago
Charlotte, United States Penske Full timeWhat's the Job? Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a Technician II at Penske, you are a...
-
Diesel Technician/Mechanic II
3 weeks ago
Charlotte, United States Penske Full timeWhat's the Job? Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a Technician II at Penske, you are a...
-
Business Information Security Officer/BISO
3 weeks ago
Charlotte, United States Hispanic Technology Executive Council Full timeAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...
-
Automotive Technician Hendrick BMW South CPO
1 month ago
Charlotte, United States BMW Dealer Technician Opportunities Full timeJob Description • Receiving and carrying out Repair Orders as dispatched • Performing diagnostic services and troubleshooting to determine repair needs • Providing labor, time, and parts estimates for repair services • Performing high quality and efficient repair services for various automotive systems, including engine, steering, suspension, brakes,...
-
Automotive Technician Hendrick BMW South CPO
3 weeks ago
Charlotte, United States BMW Dealer Technician Opportunities Full timeJob Description • Receiving and carrying out Repair Orders as dispatched • Performing diagnostic services and troubleshooting to determine repair needs • Providing labor, time, and parts estimates for repair services • Performing high quality and efficient repair services for various automotive systems, including engine, steering, suspension, brakes,...
-
Support Technician II
3 weeks ago
Charlotte, United States Nucentric Solutions Full timeIf you like a challenge and are looking for a job where you will get exposure to a variety of advanced technologies and learn fast---this is a great job for you. This role is NOT limited to desktop support. Rapid opportunity to advance to engineer level depending on your motivation and aptitude to learn. The Support Technician II (ST2) will deliver Level 2...
-
Support Technician II
3 weeks ago
Charlotte, United States Nucentric Solutions Full timeIf you like a challenge and are looking for a job where you will get exposure to a variety of advanced technologies and learn fast---this is a great job for you. This role is NOT limited to desktop support. Rapid opportunity to advance to engineer level depending on your motivation and aptitude to learn. The Support Technician II (ST2) will deliver Level 2...
-
Automotive Technician Hendrick BMW South CPO
1 month ago
Charlotte, North Carolina, United States BMW Dealer Technician Opportunities Full timeJob Description• Receiving and carrying out Repair Orders as dispatched• Performing diagnostic services and troubleshooting to determine repair needs• Providing labor, time, and parts estimates for repair services• Performing high quality and efficient repair services for various automotive systems, including engine, steering, suspension, brakes, and...
-
Automotive Technician Hendrick BMW South CPO
3 weeks ago
Charlotte, North Carolina, United States BMW Dealer Technician Opportunities Full timeJob Description• Receiving and carrying out Repair Orders as dispatched• Performing diagnostic services and troubleshooting to determine repair needs• Providing labor, time, and parts estimates for repair services• Performing high quality and efficient repair services for various automotive systems, including engine, steering, suspension, brakes, and...
-
Structured Cable Technician II
4 weeks ago
Charlotte, United States AFL Full timeAFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1B in revenue, and employ more than...
-
Structured Cable Technician II
3 weeks ago
Charlotte, United States AFL Full timeAFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1B in revenue, and employ more than...
-
Information Technology Auditor
1 week ago
Charlotte, United States Matlen Silver Full timeCompany: AllyJob Title: Technology Risk Security AnalystLocation: Charlotte, NCHybrid: 3 Days Onsite Tue - ThurCompensation: Up to $55/Hour The team is seeking candidates with strong IT audit experience, specifically those who have evaluated both the effectiveness and design of controls. Ideal candidates should be able to distinguish between tested...
-
Information Technology Director
2 weeks ago
Charlotte, United States Raftelis Full timeCompany Description: Raftelis helps local governments and utilities thrive by providing management consulting expertise to help transform local governments and utilities. We've helped more than 700 organizations in the last year alone. We work in all areas of management consulting including finance, assessment, communications, technology, executive...
-
Diesel Technician/Mechanic II
4 weeks ago
CHARLOTTE, United States Penske Truck Leasing Full timeWhat’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...
-
Diesel Technician/Mechanic II
4 weeks ago
CHARLOTTE, United States Penske Truck Leasing Careers Full timeWhat’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...
