Health Care Analyst
2 weeks ago
Location: Remote
Duration: 08 Months with possibility of extension
Shift hours: Mon-Fri 9-5pm EST
NOTE: This is a WFH position, candidate must be available to work EST
Description:
This Health Care Analyst will support data collection and administrative/technical support the company Retail inbound interactive voice response (IVR) system.
Working cross functionally, this candidate will be responsible for researching customer inquiries and complaints and supporting the inbound IVR operations.
Duties:
The candidate will research and resolve customer inquiries. This will require coordination with business and IT stakeholders to determine root cause and to respond. Analyst will also support operational needs and generation of ad hoc recordings for the inbound IVR system
require coordination with inbound IVR subject matter experts to achieve the desired outcome
The ideal candidate is an effective communicator, detail oriented, with outstanding analytical and problem-solving skills.
They will have a collaborative mindset and work well with across multiple teams.
Additionally, the candidate will have experience documenting products in an agile environment with basic proficiency in Microsoft products.
Required skills:
*1+ years of relevant work experience in operations, product or management/development,
*1+ years of experience working on cross-functional initiatives, with demonstrated success delivering projects end-to-end
*1+ years of experience identifying and documenting projects/products in the agile process
*Ability to influence and align cross-functional stakeholders to gain support and commitment on a path forward.
*Collaborates effectively and builds relationships across the company to resolve problems and to advance priorities on time.
Education:
Required: Bachelor s degree (no specific major). Preferred: Masters/advanced degree, doctorate, other certificates
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