Member Support Specialist

2 weeks ago


New Berlin, United States VASA Fitness Full time

POSITION DESCRIPTION

POSITION TITLE: Member Experience Specialist (MES)

FLSA STATUS: Hourly

COMPENSATION: Base rate of $11.50 per hour + $2-4/hr. commission eligibility for memberships and personal training sales

 

 

JOIN OUR TEAM

 

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.

30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)

 

40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

 

Come join VASA Fitness and work with a passionate, fun, and united team

PURPOSE

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.

DELIVERABLES

Operational Responsibilities:

Commitment to Delivering a Fun and Meaningful Guest and Member Experience:

  • Demonstrates a genuine, kind attitude when interacting with Guests and Members.
  • Greet guests and members with a smile, eye contact, and courteous tone.
  • Be able to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.

Upholds VASA Operational Standards:

  • Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.


  • New Berlin, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS: Hourly COMPENSATION: Base rate of $11.50 per hour + $2-4/hr. commission eligibility for memberships and personal training sales! JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The...

  • Member Experience Specialist

    Found in: CMP US C2 - 2 weeks ago


    New Berlin, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS: Hourly COMPENSATION: Base rate of $11.50 per hour + $2-4/hr. commission eligibility for memberships and personal training sales!     JOIN OUR TEAM   At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend...


  • New Berlin WI, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS: Hourly COMPENSATION: Base rate of $11.50 per hour + $2-4/hr. commission eligibility for memberships and personal training sales!     JOIN OUR TEAM   At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend...

  • Peer Support Specialist

    Found in: Resume Library US A2 - 2 weeks ago


    Berlin, New Jersey, United States Woods Services Full time

    Overview: Gloucester / Salem / Camden Counties Join our team and be a part of something extraordinary as we embark on a new journey with our new 988 Mobile Crisis Outreach Response Teams program. Legacy Treatment Services is a vibrant nonprofit behavioral health organization that utilizes cutting-edge technology and evidence-based practice in treatment and...

  • Operations Support Specialist

    Found in: Talent US C2 - 2 weeks ago


    Berlin, United States The University of Vermont Health Network Full time

    We are more than just science. At our heart, we are 0 employees united by an inspiration to care for our community. We are CVMC.  POSITION SUMMARY: Under the supervision of the MGP Practice Manager the Operations Support Specialist is responsible to ensure efficient operation of the medical practice on a day to day basis and maintains professionalism...


  • New Orleans, United States Tulane University Full time

    Certified peer support specialist, with experience and passion for caring for those with severe mental illness, to provide supportive services to clients working on individual treatment goals at EPIC-NOLA. A peer-support specialist is a person in recovery from a behavioral health condition (mental health, substance use, or co-occurring). While the peer...

  • Peer Support Specialist

    Found in: Appcast Linkedin GBL C2 - 3 days ago


    New York, United States Atlas Search Full time

    A community health and services organization in Manhattan is seeking a Peer Support Specialist. The Peer Support Specialist will be in charge of cultivating connections with clients and their support networks to aid in the client's recovery journey, while also delivering case management and counseling support.The base pay range for this position is $22 to...


  • New York, United States CR Fletcher Full time

    The Technical Support Specialist will be a key member of the IT supporting a large organization. This person will utilize the ticketing system to troubleshoot and diagnose internal tech issues and resolve them in a timely manner. Will assist in the set up and breakdown of video conference equipment. Images PC's for application and hardware performance...


  • Berlin, United States Acosta Group Full time

    **Walmart Retail Specialist** **General Information** **Company:** PRE-US **Location:** BERLIN, Maryland, 21811 **Ref #:** 31786 **Function:** Merchandising **Employment Duration:** Part-time **Description and Requirements** As a Retail Specialist at Premium, you’ll ensure Premium’s client brands stand out at Walmart stores by driving product...


  • New Hartford, United States Government Printing Office Federal Credit Union Full time

    Job Type Full-time Description Who we are: GPO is a local not-for-profit credit union based in central New York. Our mission is to make a positive impact on the GENERATIONS we serve by being the primary financial resource, building memorable PARTNERSHIPS by doing what's right for the member and creating OPPORTUNITIES to make life easier. At GPO, we recognize...


  • New York, United States Randstad North America, Inc. Full time

    Technically savvy Level 1/ Level 2 Help Desk Scenarios Tickets usually created for incidents Or have a tech lounge (In the Toronto Office)Standard prompt stuff but also[ "Responsibilities: . Technically savvy . Level 1/ Level 2 Help Desk S Support Specialist, IT, Support, Specialist, Help Desk, Technology, Staffing


  • New York, United States Hudson Guild Full time

    Job DescriptionJob DescriptionSalary: $40K-$45KOur mission is to create and sustain a strong, effective community that acknowledges and responds to the potential, achievements and interdependence of its diverse members. Rooted in and primarily focused on the Chelsea neighborhood, we seek to empower all individuals and families to achieve their highest...


  • New York, United States Simons Foundation Full time

    Reporting to the Senior Manager, IT Operations, the IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services. This is a full-time position based in our offices in New York City. Visit the...


  • Berlin, United States State of Vermont Full time

    Overview The State of Vermont's Department of Mental Health is currently seeking Senior Mental Health Specialists on both day and night shift. Senior Mental Health Specialists duties involve specialized technical level work involving the planning and delivery of care and treatment of individuals with a mental illness at Vermont Psychiatric Care Hospital. An...


  • New York, United States Avenues World Holdings LLC Full time

    **Title:** IT Support Specialist **Location:** New York **Role Type**: Full-Time **THE ORGANIZATION** A top-tier school from New York City, offering a truly global education, opening in So Paulo in August 2018 and expanding to other global cities in coming years. Teaching and learning through language immersion in English and challenging interdisciplinary...


  • New York, United States The Personnel Consulting Group Full time

    Job Title: Desktop Support Specialist We are seeking a Desktop Support Specialist to join our team and provide technical support to our internal employees. The ideal candidate will have a passion for technology, excellent communication skills, and a desire to learn and grow in a fast-paced environment. Responsibilities: Respond to support requests from...


  • Berlin, United States Central Vermont Medical Center Full time

    Building Name: CVMC - Central Vermont Medical Center Location Address: 130 Fisher Road, Berlin Vermont Regular Department: CVMC - Inpatient Psychiatry Regular Scheduled Special Standard Hours: 8 Biweekly Scheduled Hours: Shift: Day/Eve-8-10Hr Primary Shift: - Weekend Needs: Every Other Salary Range: Min $20.58 Mid $25.27 Max $29.96 Recruiter:...


  • New York, United States Regent Services Full time

    **IT Support Specialist** at Regent, L.P. New York, NY Regent is a global private equity firm focused on acquiring businesses and realizing exponential growth through operational improvements and strategic capital deployment. Since its inception, Regent has successfully acquired businesses from leading Fortune 500 and large-cap companies around the globe....

  • IT Support Specialist

    2 weeks ago


    New Rochelle, United States Rezolut Full time

    Job DescriptionJob DescriptionRezolut /IT Support Specialist Rezolut is a national emerging provider of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide top-notch patient care partnered with innovative technology — to achieve better health outcomes.We are seeking a full-time IT Support Specialist to assist in...


  • New Brunswick, United States Vaco Los Angeles Full time

    Desktop Support Specialist in New Brunswick, NJ at Vaco **Location:** **Experience:** Not Specified **Job Description** We are looking for a 3-5 year Desktop Support Specialist for a client in New Brunswick, NJ. This person should be a people-person. There is some project management involoved but this is mostly technical (seeing the bigger picture, taking...