EPIC SUPPORT CLINICAL BUSINESS ANALYST

2 weeks ago

Somerville MA USA, United States Partners Healthcare System Full time
The Opportunity

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Clinical Business Analyst I will contribute to the successful training, support, and optimization of Epic applications implemented at Mass General Brigham. Work assignments include analyzing and troubleshooting systems issues, providing workflow guidance, and relationship management of supported departments. In-person, remote, and ticket-based support with strict adherence to documented service level agreements is a primary responsibility for the position.

Responsibilities

* Support and educate end users with Epic clinical and complementary applications
* Answer end user how-to questions
* Document and analyze business processes and help drive business process improvement workflows
* Produces Specification documentation with the guidance of senior staff
* Help identify and resolve issues, and facilitate appropriate escalation for timely resolution
* Conduct formal presentations and prepare presentation for project level work
* Prepare end user training materials
* Assist with developing and executing user acceptance testing plans including creation of test cases
* Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communications as needed
* Provide service to users, according to the defined service level agreements
* Adhere to recognized project management tools and methodologies
* Assist in identifying and recommending best practices for business analysis, training and end user support functions
* Analyze business processes to ensure accurate system configuration
* Create and run reports as needed using tools such as Epic Reporting Workbench
* Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
* Other duties as assigned

Qualifications

* Bachelor's Degree in Business, IT, Healthcare, or related required
* Must have 3 years of healthcare IT experience with a knowledge of clinical systems
* A combination of education and experience may be substituted for requirements
* Epic Certification desired or must obtain Epic training as outlined by program requirement

Skills and Abilities

* Experience in end user management, preferably in a healthcare setting
* Ability to learn and understand clinical workflows
* Ability to effectively translate business requirements to functional requirements
* Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel
* Strong problem solving skills
* Ability to effectively conduct small meetings, both formal and informal
* Requires minimal direction from leadership and possesses the ability to learn quickly
* Ability to successfully collaborate with others of different skill sets, backgrounds and levels within and external to the organization
* Strong PC skills required with knowledge of Microsoft Office Suite, PowerPoint, SharePoint, Word, Excel, Teams, and Visio preferred.

Hybrid Working Model

* Requires local travel to IS and hospital sites, including patient care areas with limited patient contact, located on and off all BWH/BWF campuses.
* Other travel may be required to attend meetings, training, and professional development sessions.
* Must be able to provide adequate transportation between work locations.
* Off-site pager coverage for user support as assigned.
* As projects and priorities dictate, must be available to work non-standard business hours, such as evenings, nights, weekends and holidays when necessary.
* Telecommuting policies as permitted under team and Mass General Brigham policies for Connected Work may be considered under a mutual agreement between the incumbent and his/her manager.

  • Epic Support Clinical Business Analyst

    2 weeks ago

    Somerville, United States Partners Healthcare System Full time

    The Opportunity As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community...

  • Epic Integration Analyst I

    13 hours ago

    Somerville, United States Mass General Brigham Full time

    **Epic Integration Analyst I** - (3286259) **About Us** As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a...

  • Manager Cogito Epic Analytics

    13 hours ago

    Somerville, United States Mass General Brigham Full time

    **Manager Cogito Epic Analytics** - (3290024) **Manager Data and Analytics, Epic Cogito** As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass...

  • Lead Healthcare Data Analyst

    2 weeks ago

    Somerville, United States Partners Healthcare System Full time

    As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty...

  • Healthcare Data Analyst I or II

    2 weeks ago

    Somerville, United States Partners Healthcare System Full time

    As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty...

  • PATIENT ACCOUNTS COORDINATOR

    5 days ago

    Somerville, MA 02143, USA, United States Partners Healthcare System Full time

    About UsAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...

  • Enterprise Supply Chain Data Analyst

    6 days ago

    SOMERVILLE, MA, United States Mass General Brigham Full time

    DescriptionAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...

  • Business Analyst

    1 week ago

    Boston, MA, United States RICEFW Technologies Full time

    Randstad is partnering with a financial firm that is looking for a contract Senior Business Analyst needed to be the lead on driving operational client reporting work.  This person needs to be experienced in working with business partners to gather requirements and working on an agile team to deliver technology solutions. This person will scope out new work...

  • Business Analyst

    3 weeks ago

    USA, United States BSASPEC Full time

    Hiring International Students for our clients all over the US. IT Business Analyst / System Analyst / Healthcare analyst / Supply chain analyst / Financial analyst Data Analyst / Data Science Validation Engineer RPA dev / RPA admin Product Owner / Project Manager Interested candidates can reach out to me @ Contact Email Reference https https Bsaspec...

  • Clinical Operations Specialist

    3 days ago

    SOMERVILLE, MA, United States Mass General Brigham Full time

    DescriptionAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...

  • Senior Supply Chain Data Analyst

    1 week ago

    SOMERVILLE, MA, United States Mass General Brigham Full time

    DescriptionRole Overview: The Senior Supply Chain Data Analyst will provide data-driven support for system-wide projects. Reporting directly to the Data Analytics Team Manager. This role involves integrating project goals with analytic expertise to ensure accurate data analysis. The Senior Analyst will also consult with Supply Chain users on the design,...

  • Business Analyst

    4 weeks ago

    USA, United States Midwestern IT Full time

    Roles and Responsibilities of a Business Analyst on day to day basis You will be using a breakdown of six project methodologies including traditional Waterfall and Agile frameworks Initiate a project by creating a business case that aligns with the business objectives Understand the basics of project requirements and six of the popular techniques used to...

  • Salesforce Business Analyst

    6 days ago

    Boston, MA, United States Publicis Sapient Full time

    Company DescriptionPublicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering...

  • SiteCore Business Analyst

    3 weeks ago

    USA, United States Nivid Technologies. Full time

    DURATION 6 months for both to start withSiteCore Business Analyst- RemoteIn this role as an experienced Sitecore Business Analyst you will collaborate with Solution Architect and Business Stakeholders to develop business requirements for the Development team to implement.Key responsibilities• Design and develop .NET solutions based on the Sitecore API...

  • Business Analyst

    6 days ago

    Boston, MA, United States The Ceres Group Full time

    Job Title:Business Analyst - Financial Services Job Function:Business Analyst Location:Boston, MA Industry:Financial Services Job Number:JO-1901-1155 The FX Connect Product team is seeking a Business Analyst. The individual will primarily be responsible for working with the Product Management team to develop and document detailed functional...

  • SiteCore Business Analyst

    3 weeks ago

    USA, United States Nivid Technologies. Full time

    DURATION 6 months for both to start withSiteCore Business Analyst- RemoteIn this role as an experienced Sitecore Business Analyst you will collaborate with Solution Architect and Business Stakeholders to develop business requirements for the Development team to implement.Key responsibilities Design and develop .NET solutions based on the Sitecore API ...

  • Senior Home Hospital Data Analyst

    6 hours ago

    Boston, MA, United States Partners Healthcare System Full time

    About Us: As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...

  • Senior Community Hospital Data Analyst

    8 hours ago

    Boston, MA, United States Partners Healthcare System Full time

    About Us: As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...

  • Business Analyst

    6 days ago

    Burlington, MA, United States State Street Corporation Full time

    What we are looking for The Chares River Development Middle Office team is looking to hire a Business Analyst who will be responsible for working with clients and development to create solutions to improve the client experience, the product feature set, and the strategic position of the CRD Investment Management System. The Business Analyst will become a...

  • Finance Senior Oracle Fusion Business Analyst

    2 weeks ago

    Maynard, MA, United States Softworld Inc Full time

    Finance Senior Oracle Fusion Business Analyst Location: Chelmsford, MA Hybrid work schedule Direct hire opportunity The Finance Senior Oracle Fusion Business Analyst is a key member of the IT Business Applications team. As a member of this team, the Senior Business Analyst works closely with all major application areas, primary focus being Financials...