Salesforce Business Analyst

1 month ago

Boston MA, United States Publicis Sapient Full time

Company DescriptionPublicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.Job DescriptionJoin our dynamic internal Publicis Sapient Salesforce team as a Salesforce Sales Cloud Business Analyst. We're looking for a seasoned professional who not only excels in Salesforce Sales Cloud but also brings a fresh perspective to drive innovation. As a Salesforce Sales Cloud Business Analyst, you'll play a crucial role in consulting with various stakeholders to enhance and maintain our Salesforce implement operations.Responsibilities:Innovate Internal Processes: Evaluate existing workflows, identifying opportunities for innovation, efficiency gains, and automation using Salesforce Sales Cloud.Consult and Gather Requirements: Collaborate closely with sales teams, stakeholders, and business users to consult on and document functional requirements. Translate these requirements into Salesforce Sales Cloud configurations and customizations.Collaborate on Solutions: Work closely with business stakeholders, designers, user experience experts, and developers to design and develop custom applications, integrations, and enhancements that extend Salesforce Sales Cloud capabilities.Data Innovation and Management: Drive data innovation by designing and implementing advanced data models, validation rules, and data governance processes to ensure data integrity and accuracy.User Training and Support: Provide training on Salesforce Sales Cloud functionality to end users and actively assist in resolving user issues and inquiries.
System Maintenance and Upgrades: Perform ongoing system maintenance tasks, manage user access, monitor system performance, troubleshoot issues, and implement upgrades and patches.In-depth Documentation: Create and maintain detailed documentation of processes, configurations, and customizations to ensure accurate and up-to-date information.
Stay Ahead in Innovation: Keep abreast of the latest Salesforce Sales Cloud features, enhancements, and best practices. Recommend updates to improve system efficiencyUX/UI Design and Configuration: Design and configure Salesforce Sales Cloud with a focus on enhancing the user experience with our Salesforce innovation team. Customize objects, fields, page layouts, workflows, approval processes, and reports.QualificationsEducational Background: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.Proven Experience: Demonstrated experience as a Salesforce Sales Cloud Business Analyst, with a successful track record of managing Salesforce Sales Cloud implementations.Salesforce Expertise: In-depth knowledge of Salesforce Sales Cloud capabilities, including configuration, customization, and data management.Proficiency: Strong proficiency in Salesforce Sales Cloud administration, covering the creation and management of objects, workflows, reports, and dashboards.Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex business requirements and translate them into innovative technical solutions.Communication and Collaboration: Excellent communication and collaboration skills, with the ability to engage effectively with stakeholders and work seamlessly within our cross-functional teams.Methodologies: Familiarity with hybrid agile methodologies and project management concepts.Certifications: Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Sales Cloud Consultant, are a plus.Attributes: Attention to detail, self-motivation, and a strong commitment to delivering high-quality results within established timelines.Additional InformationPay Range: $75,000 - $146,000The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work itself.Benefits of Working Here:Flexible vacation policy; time is not limited, allocated, or accrued16 paid holidays throughout the yearGenerous parental leave and new parent transition programTuition reimbursementCorporate gift matching programAs part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicissapient.com or you may call us at +1-617-621-0200.SummaryType: Full-timeFunction: Information Technology

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