SERVICE ADVISOR

2 weeks ago

Mission Viejo CA USA, United States Oremor Automotive Group Full time
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

 

 

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.


  • 4-5 years' Auto Dealership experience.
  • Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
  • Import or Luxury Line Automotive experience a PLUS
  • Broad scope of automotive mechanical/electrical knowledge.
  • ADP/CDK computer programs experience a PLUS
  • Pleasant/friendly demeanor and an outgoing personality.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Unrestricted driver's license and clean driving record.
  • Able to drive both automatic and standard-transmission vehicles.
  • Basic computer and internet skills.
  • Product knowledge a PLUS
  • Willingness to learn.
  • A desire to work in a commission, performance-based environment.
  • Ability to multi-task and follow tasks as assigned.
  • Professional appearance and work ethic.
  • Self-Starter and Self-Motivator.
  • Ability to work well in a process driven environment.
  • Bilingual a PLUS

  • Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST
  • Assist customers with any service needs they have for their vehicle.
  • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
  • Ensures that required documentation is complete and is in compliance with regulations and standards.
  • Complies with and enforces all safety policies and procedures.
  • Attends all staff meetings, trainings, and educational classes as required.
  • Helps educate/train new staff members.
  • Problem solving, reporting research results, attention to detail.
  • Continually learn about product updates, features, accessories to better assist customer needs.
  • Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
  • Follow all company policies and procedures.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
  • Product knowledge & safety.
  • Patience and high energy personality, computer literate management.
  • Performs other duties as assigned

  • Customer Advisor

    6 days ago

    Palo Alto, CA, United States Ermenegildo Zegna Full time

    Why Join Us The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create...

  • Medical Advisor

    1 week ago

    Petaluma, CA, United States Ongaro & Sons Full time

    Medical, Dental, Vision and Chiropractic 100% Paid for Employee! Paid Life Insurance, Long term and Short term Disability, 401K with a Company Match, Paid time off with Vacation and Sick Time, Paid Holidays! As a family-operated business, we pride ourselves on integrity, service, quality, and commitment. We aim to be a beacon of trust and excellence within...

  • Wealth Advisor

    6 days ago

    Los Angeles, CA, United States M&T Bank Full time

    Overview:Accountable for a revenue goal met through the acquisition of new clients from internal and external sources, and the retention and expansion of an assigned book of business.    Consults and coordinates on the delivery of solutions for a comprehensive wealth management strategy for individuals, business owners, and/or families.Primary...

  • Associate Financial Advisor

    3 days ago

    Healdsburg, CA, 95448, Sonoma County, CA, United States Edward Jones Full time

    Client advocate. Skilled communicator. Problem solver. Does that describe you? If so, we need you on our team. At Edward Jones, we're all about making a difference. In the lives of our clients - and our people. Our licensed branch associates are highly visible members of the client team, working under the leadership of a financial advisor.You thrive in...

  • Associate Financial Advisor

    2 weeks ago

    Healdsburg, CA, 95448, Sonoma County, CA, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Construction Insurance Advisor

    1 week ago

    Carpinteria, CA, United States Procore Technologies Full time

    Job DescriptionProcore Risk Advisors is the next-generation construction insurance brokerage leveraging technology and Procore’s deep construction data set to deliver a modernized insurance experience for builders. This is a once-in-a-lifetime career opportunity to disrupt a massive industry through innovation and direct access to Procore’s client base...

  • Associate Financial Advisor

    1 week ago

    Healdsburg, CA, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Associate Financial Advisor

    7 days ago

    San Clemente, CA, 92673, Orange County, CA, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Personnel Program Advisor

    2 days ago

    Sacramento County, CA, United States Department of Human Resources Full time

    **This position provides hybrid telework opportunities, with employees required to work in-person at least two days per week.** Under the general direction of the Personnel Program Manager II, with guidance from the Chief of the Personnel Management Division (PMD), this position serves in a management capacity on the Personnel Advisory and Consultation...

  • Associate Financial Advisor

    6 days ago

    San Clemente, CA, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • J.P. Morgan Advisors – Market Executive, Executive Director

    6 days ago

    San Francisco, CA, United States JP Morgan Chase Full time

    J.P. Morgan Advisors, the ultra-high net worth division of J. P. Morgan Wealth Management, offers U.S. based clients and their advisors the personalized service of a dedicated wealth management business and the global resources of one of the largest and most respected financial firms in the world. Our small size and broad scope allow us to customize...

  • Relationship Advisor/Trust Advisor at Emerging SF Firm

    2 days ago

    San Francisco, CA, United States Robert Half Full time

    Description***Please apply here and contact Michelle Espejo via LinkedIn or Email for fastest consideration for this opportunity.Join the forefront of financial innovation with our client, a global independent investment management powerhouse, as they expand their newly established office with a vibrant and dynamic team. Enjoy a competitive compensation...

  • PATIENT EXPERIENCE ADVISOR

    6 days ago

    Camden, NJ 08103, USA, United States Cooper University Hospital Full time

    At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive...

  • PATIENT EXPERIENCE ADVISOR

    6 days ago

    Camden, NJ 08101, USA, United States Cooper University Health Care Full time

    About UsAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...

  • Service Advisor

    2 weeks ago

    Santa Clara, CA, United States Crash Champions Full time

    Champions Do More At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600...

  • CLINIC ADVISOR NON DRIVER

    3 days ago

    Henrietta, NY 14467, USA, United States Petco Animal Supplies, Inc. Full time

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values ca Driver, Advisor, Clinic, Customer Service, Retail, Healthcare

  • Certified Dealer Instructor

    3 weeks ago

    Mission, United States Tellus Equipment Full time

    Purpose Works with John Deere Training Organization to deliver certified classes at dealer locations. Trains dealer personnel and customers in their respective areas of responsibilities to ensure value is delivered to all participants. Responsibilities Become properly certified by John Deere before delivery of any John Deere training course Organize on...

  • SERVICE APPOINTMENT COORDINATOR

    6 days ago

    Sanford, FL 32771, USA, United States AutoNation, Inc. Full time

    The Service Appointment Coordinator handles a high volume of inbound Service calls from multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Department Coordinator, Customer Experience, Customer Service, Service Manager, Transportation, Service Advisor, Retail,...

  • Customer Service Brokerage Assistant

    5 days ago

    San Jose, CA, United States Strategic Staffing Solutions Full time

    Client Services Representative San Jose, CA- 100% onsite 3 -6 months W2 Rate - $26/hr - Start Date - June 17 Requirements: • 2+ years of Brokerage and Client Services support experience, or administrative support within banking/financial or credit card • Ideal candidates will have a background within wealth management, investment banking...

  • MANAGER CUSTOMER TECHNICAL SERVICES

    1 week ago

    O'Fallon, MO 63366, USA, United States Mastercard, Inc. Full time

    Optimize the customer experience by developing proactive customer relationships and defining/implementing process improvements based on the customer needs. Responsibilities: - Develop proactive relationships with customers and translate customer need Technical, Manager, Customer Experience, Service Advisor, Customer, Retail