Cloud Support Engineer

3 weeks ago


Elkridge MD United States Dunhill Professional Search Full time
Job Details Cloud Support Engineer I (Nights) *TS/SCI with Full Scope Poly Clearance Required *On-Site in Elkridge, MD *Night Shift: 10pm - 6:30am EST Job Role: Serve as a part of the incident management team in a 24X7 Microsoft Azure environment
Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability
Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues
Duties and Responsibilities:
• Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
• Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
• Reviews system logs to identify and mitigate system issues.
• Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
• Update knowledge base troubleshooting guides and lessons learned as required.
• Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
• Document system issues resulting in system outages and coordinate change though change management process.
• Support collaboration across operations, development teams and external partners.
• Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues.
• Monitor solution performance according to client specification and SLAs, escalate as needed.
• Other supporting duties, as directed.
• Willingness to work overtime and varying hours as required
Minimum Qualifications
• BS in Computer Science or other technical discipline is preferred.
• 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support Clearance Requirement
• TS/SCI with Full Scope Poly required.
Other Job Specific Skills
• Experience with system administration support tools such as Windows/Linux
• Experience supporting a 24x7 cloud based environment.
• Strong interpersonal skills
• Strong oral and written communication skills
• Experience in supporting Cloud based environment and tools such as Azure/AWS
• Experience analyzing, troubleshooting, and providing solutions for technical issues
• Ability to problem solve and collaborate with team members
• Strong organizational and multi-tasking skills
• Strong in technical communications with both technical and non-technical peers
• Able to maintain professionalism under pressure
• Strong customer focus #cjpost

  • Elkridge, United States Dunhill Professional Search Full time

    Cloud Support Engineer I*TS/SCI with Full Scope Poly Clearance Required*On-Site in Elkridge, MD*Night Shift: 10pm - 6:30am EST or Swing Shift: 2pm-10:30pm ESTJob Role:Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of...

  • Cloud Support Engineer

    16 hours ago


    Elkridge, United States Dunhill Professional Search Full time

    Cloud Support Engineer I*TS/SCI with Full Scope Poly Clearance Required*On-Site in Elkridge, MD*Night Shift: 10pm - 6:30am EST; Swing Shift: 2pm-10:30pm EST; Day Shift: 6am-2:30pm ESTJob Role:Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a...


  • Elkridge, United States Dunhill Professional Search Full time

    Cloud Support Engineer I Make your application after reading the following skill and qualification requirements for this position. *TS/SCI with Full Scope Poly Clearance Required *On-Site in Elkridge, MD *Night Shift: 10pm - 6:30am EST or Swing Shift: 2pm-10:30pm EST Job Role: Serve as a part of the incident management team in a 24X7 Microsoft Azure...


  • Carrollton, TX, United States Crescent Bank Full time

    About the Position:The Cloud/ DevOps Network Engineer has extensive experience with Enterprise-level networking and brings experience transitioning to the Cloud. The person in this role has a passion for eliminating manual processes through automation and for delivering solutions for our cloud network while helping us evolve our cloud capabilities to meet...


  • United, United States Forhyre Full time

    Job DescriptionJob DescriptionDo you enjoy solving technical issues, empathize with customer user experiences and want to keep up with the latest tech? We are looking for a Cloud Infrastructure Engineer that will work with talented software engineering and support teams to deploy, maintain and ensure reliability of our applications in a fast paced...


  • New York, NY, United States M-Logic Full time

    Role Summary: Our client is looking for a highly skilled Cloud Engineer to join a talented Infrastructure Team. As a Cloud Engineer, you will be responsible for designing, deploying, and maintaining our cloud infrastructure, with a particular focus on Kubernetes & Docker. You will be part of a team responsible for building and maintaining the backbone of our...


  • United, United States iCST Full time

    OA/Client - FA1 A4 SC3 - Enterprise Cloud Solution Engineer Position is currently fully remote, but telework policies are always subject to change. Selected candidate will need to be able to report to Harrisburg offices as requested. include the following: Act as a primary point of contact for cloud related questions, technical expertise, administration, and...


  • United States, CA, Oakland Blue Shield of California Full time

    Your Role The Cloud Engineering team is a cross functional group responsible for the advancement and support of the Blue Shield multi cloud presence. The Cloud Engineer - Principal will report to the Sr. Director Hybrid Cloud Engineering. In this role you will have a broad and deep impact on how Blue Shield achieves its business and technical goals by...


  • Greenwich, Connecticut, United States Interactive Brokers Full time

    Join the INTERACTIVE BROKERS Team! Interactive Brokers Group has consistently been at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform...


  • United, United States HonorVet Technologies Full time

    Title: AWS Cloud Engineer Duration: 12 months Location: Philadelphia, PA , 19102Job Description:- AWS cloud engineer roles and responsibilities Objectives of this role Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company Define and document best practices and strategies regarding...


  • , MD, United States Arrow Electronics, Inc. Full time

    Position:Cloud Channel ManagerJob Description:The Cloud Channel Manager will be responsible for the day-to-day sales support and customer service activities for assigned accounts in the East territory, for Arrow's Microsoft CSP product line.What You'll Be Doing:Focuses on growing and developing new business, proactively calling and engaging partners to grow...


  • Melbourne, FL, United States L3Harris Technologies Full time

    Job Title: Scientist , Software Engineering – Cloud Architect Job Code: 9021 Job Location: Melbourne, FL Job Description: L3Harris has an immediate opening for an experienced Cloud Software Architect to join the Mission Networks team that provides modern, secure, reliable and resilient telecommunications networks and information management systems. The...


  • Vienna, VA, United States Navy Federal Credit Union Full time

    OverviewAs an Oracle Cloud Fusion Financials Engineer, the candidate would understand the business requirements, abstract the requirements, and design a configurable, extensible, scalable, performant, robust solution for Oracle Fusion Financials.The person will be responsible for providing technical solutions to implement Oracle Cloud Fusion Financials,...

  • Senior Director

    4 weeks ago


    Reston, VA, United States Fannie Mae Full time

    Job Description In this compelling leadership position, you will plan and direct the work of a team who organize cloud-related incidents while proposing and implementing solutions to quickly restore service in order to eliminate or minimize business impact to external and internal customers. In this role, you will coordinate operational activities of the...


  • Doral, FL, United States Selby Jennings Full time

    Job title: FIC App Support Engineer Comp: 200-275k total compensation (base + bonus) Work Model: Miami based (in office) - no state income tax! (if not local MUST relocate) ** do not apply if not local to Miami or not willing to relocate ** Summary: A top 5 hedge fund globally in terms of size and AUM is seeking a Fixed Income, Commodities Application...


  • Monte Sereno, CA, United States ARM Full time

    Job Overview:This role is part of the rapidly growing Arm Infrastructure Line of Business where we enable deployment of Arm Neoverse cores in Cloud, Edge, 5G and Networking segments! To enable successful adoption, we need to understand how cloud customers deploy applications on various compute instances and identify what workloads and software are needed by...


  • Merrimack, NH, United States Fidelity Investments Full time

    Job Description:The Role Do you enjoy working on cloud technologies and creating innovative solutions? As a Cloud and Platform Engineering Chapter Leader, you will blend deep Software Engineering knowledge with a passion of coaching, mentoring and developing associates. You are committed to improving the value delivered to our customers by collaborating...


  • West Austin Neighborhood Group, TX, United States ARM Full time

    Job Overview:This role is in the rapidly growing Arm Infrastructure Line of Business. Our Neoverse cores are leading a technology disruption across Cloud, Edge, 5G, and Networking segments. We need a Software Enablement Engineer to bolster the Arm Cloud SW ecosystem to help accelerate this growth!Responsibilities:Develop performance tests on a variety of...


  • Indianapolis, IN, United States Cognizant Full time

    Cognizant is seeking a Sr Azure Cloud AI Engineer/AI Team lead Application Deadline – 17th May 10, 2024 Onshore resource(Sr Azure Cloud AI Engineer/AI Team lead) Responsibilities: 1) Work with the offshore team on delivering AI features. 2) Design and develop technical solutions to AI requirements within the organization. 3) Participate in...

  • Cloud DevOps Engineer

    23 hours ago


    New York, NY, United States Goldman Sachs Full time

    Goldman Sachs ETF Accelerator is a new digital platform that enables our institutional clients to quickly and efficiently, launch, list, and manage their ETFsThis unique, "ETF infrastructure as a service" product is being built from the ground up , in an ambitious and dynamic environmentWe are a global team of ETF specialists, software engineers, product...