PATIENT SERVICES REPRESENTATIVE

3 weeks ago

Camden NJ USA, United States Cooper University Hospital Full time

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.



  This position has a strong emphasis on customer service to our patients.

Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.

Serve as the front line contact person for all incoming patients.

Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.

Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers.

Serves as patient’s non-clinical navigator during discharge coordination.

Computer literate.

Excellent communication and customer service skill.

Some knowledge of medical insurances.

Knowledge of IDX helpful.

Experience in a medical environment strongly preferred.


HS diploma or equivalent


All incumbents must satisfactorily complete a Cooper IDX training program to include: Registration, Scheduling, E-Commerce and FSC


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