Customer Success Manager
4 weeks ago
San Francisco/ TorontoBusiness /Full-Time Remote/ RemoteCrossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don’t infringe on or jeopardize customer privacy. Our team is currently based in San Francisco, Toronto, Paris with more offices to comeYou'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet, and Dr. Emile Contal. We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform.Recommendations have the opportunity to disrupt online experiences like search did for the internet and we’d love the opportunity to talk to you about being a key part of building our future._____What you will do:Build deep, trusted relationships with key contacts and executives at our customer's companies.Review ongoing customer campaigns and provide strategic guidance to customers.Successfully onboard and deploy new customers by working closely with the engineering team.Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers.Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met.Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers.Be the voice of the customers and provide customer feedback internally to stakeholders.Identify, sell, upsell, enable, and manage opportunities with our customers.What you should have:At least 5 years of enterprise SAAS customer success, experienceA thoughtful and empathetic approach when dealing with customers and internal stakeholdersAn analytical mindset focused on uncovering opportunities for customers.An understanding of the AI software landscape.Ability to work with a diverse range of customers, who each have their own vision and measure of success.Ability to manage projects, roadmaps, and onboarding with engineers and product teams. Preferred: Experience working with international customers in a past role.US Benefits: 75% coverage on Medical, Dental, and Vision insurance100% coverage on Basic LifeEmployer-matched 401(k)20-day PTO9-days of paid holidayCompany shutdown from 12/24 - 01/01Professional education opportunities The Crossing Minds team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.
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Customer Success Manager
2 months ago
San Francisco, CA, United States Luminai Full timeFull Time] Customer Success Manager at Luminai (United States) | BEAMSTART Jobs Customer Success Manager Full Time Remote Work Stock Options Luminai’s customer success team supports our customers as they transition from sales prospects to active users of our product. Our Customer Success team will focus on building close, long-term customer...
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Customer Success Manager
6 days ago
San Francisco, CA, United States Oomnitza, Inc. Full timeAs a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology teams...
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Customer Success Manager
6 days ago
San Francisco, CA, United States Oma Robotics Full timeAbout Oma Fertility Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient’s fertility journey. Oma’s mission is to make fertility care accessible through affordable/transparent pricing and its innovative technology. Job Summary Oma Fertility is...
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Customer Success Manager
6 days ago
San Francisco, CA, United States Explo Full timeExplo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a team from scratch. This...
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Customer Success Manager
6 days ago
San Francisco, CA, United States Klarity Full timeKlarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase compliance, and...
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Customer Success Manager
6 days ago
San Francisco, CA, United States Forerunner Full timeWe believe that adaptation is a necessity, not a luxury, and communities deserve access to powerful software that helps them plan for the future. The challenge of climate change is complex – it implicates how municipalities plan, manage capital, and communicate to both residents and higher levels of government. Forerunner helps local communities do these...
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Customer Success Manager
2 months ago
San Francisco, CA, United States Token Transit Full timeFull Time] Customer Success Manager at Token Transit (United States) | BEAMSTART Jobs Customer Success Manager Full Time Remote Work Stock Options Token Transit lets people buy transit passes using their phones for over 160 transit agencies across North America. We sign contracts with public transportation agencies to provide an app, Token...
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Customer Success Manager
2 months ago
San Francisco, CA, United States Wiliot Full timeWiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary...
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Customer Success Manager
2 months ago
San Francisco, CA, United States Kuraray America, Inc. Full timeAbout Us We are a fast-growing SaaS startup, specializing in business text messaging. Our mission is to empower businesses to engage with their customers over messaging. With a founding team that achieved a successful startup exit to Salesforce and strong backing from leading investors, we have established financial stability and the freedom to shape...
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Customer Success Manager
6 days ago
San Francisco, CA, United States Bond Financial Technologies Full timeFounded in 2019, Bond's mission is to accelerate the pace of financial innovation and access to capital. Bond is now part of Fortune 500 financial technology company FIS (NYSE:FIS). It's challenging for most businesses to build and offer engaging financial services products to their customers. Whether that's launching a new credit or debit...
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Customer Success Manager
2 months ago
San Francisco, CA, United States Nuvolum Full timeNuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-service,...
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Customer Success Manager
4 weeks ago
San Francisco, CA, United States Canary Technologies Full timeSan Francisco, CACustomer Success /Full Time/ HybridCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley,...
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Customer Success Manager
6 days ago
San Francisco, CA, United States Extole Full timeWe have created the leading customer-led growth platform and are passionate about helping marketers engage, retain, and acquire new customers. If you have referred a friend to Airbnb or Tesla, have earned a new account bonus, or participated in a sweeps, you know that marketing that is driven by people is powerful, personal, and inevitable. Health, vision,...
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Customer Success Manager
2 months ago
San Francisco, CA, United States Token Transit Full time[Full Time] Customer Success Manager at Token Transit (United States) | BEAMSTART Jobs Customer Success Manager Token Transit United States Date Posted 26 Jul, 2022 Work Location San Francisco, United States Salary Offered $160000 yearly Job Type Full Time Experience Required 3+ years Remote Work No Stock Options Yes Vacancies 1...
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Manager of Customer Success
2 months ago
San Francisco, CA, United States Amplemarket Full timeWhat is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way....
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Manager, Virtual Customer Success
6 days ago
San Francisco, CA, United States Atlassian Full timeAtlassian Customer Success strives to help customers realize the value in their Atlassian investment. As a manager in Customer Success, you manage a team of Customer Success Managers (Associate to Senior) to execute the overall team vision. This means driving successful product adoption, customer engagement, and growth of the customers' Atlassian solutions. ...
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Customer Success Manager
6 days ago
San Francisco, CA, United States FocusKPI, Inc. Full timeFocusKPI is looking for a Customer Marketing Manager/Customer Success Manager to join the Customer Content and Programs team at our client, a high-tech SaaS company. This role aims to encourage and enable meaningful connections between the client's customers and their brand. Work Location: Remote - anywhere in US Contributing to a team of experienced...
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Customer Success Manager
2 months ago
San Francisco, CA, United States Memfault Full timeYou are an expert at discovery and understanding the customers’ needs You embody a customer-centric approach You have significant years of experience in a success role You have experience in the developer tools and infrastructure verticals You are excited about building a process from scratch You are multi-talented and want exposure to every aspect...
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Commercial Customer Success Manager
2 months ago
San Francisco, CA, United States Sigma Computing Inc Full timeWe're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. *This is an...
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Customer Success Manager
2 months ago
San Francisco, CA, United States Vultron Full timeWhy Vultron Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors across...