Customer Success Manager

1 month ago

San Francisco CA, United States Wiliot Full time

Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products.

Our investors include Softbank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm and PepsiCo.

We are growing fast and need people that want to be part of the journey, commercializing Sensing as a Service and enabling “Intelligence for Everyday Things”.

As a Customer Success Manager, you’ll play a pivotal role with our customers. You will own the customer relationship ensuring that customers experience delight in all their interactions with our teams. You will oversee their success from initial deployment, delivery and onboarding, to continuously expanding the value they get from the technology, by deeply understanding their business problems and offering relevant solutions. Additionally, you will act as the voice of the customer in internal discussions with technical experts, product and solution teams, to ensure success all along the customer journey, while informing our development roadmap.

Responsibilities:

  • Participate in pre-sales activities to ensure a smooth onboarding transition of new customers
  • Manage customer success and ensure customers realize the full value of the Wiliot technology
  • Drive product adoption and ongoing use of Wiliot, while delivering and maintaining customer delight
  • Evaluate and implement methods to generate revenue from Customer Success through up-sells and renewals
  • Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing
  • Become an expert on the Wiliot enabled solutions, while keeping up with industry trends in a specific vertical (Food, Life Science, Retail and/or Logistics)
  • Function as the voice of the customer and provide internal feedback on how Wiliot can better serve our customers.
  • 10-30% travel

Requirements:

  • 3+ years of experience in Customer Success, Client Services, Solution Sales or related customer-facing position in the
  • 3+ years of experience in the IoT space (Internet of Things), or other technology space operating across physical, digital and cloud boundaries
  • Experience with Radio technologies (Bluetooth a plus)
  • Familiarity with specific industry segments and their challenges: Food, Life Science, Retail or Logistics
  • Experience working with remote teams
  • Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
  • Ability to collaborate across the organization and with external stakeholders
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative attitude with the ability to inspire others
  • Excellent communication and presentation skills

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