CLIENT SUCCESS MANAGER

2 weeks ago

NJ United States Callfire Eztexting Full time
EzTexting is seeking a strong candidate to join our Operations team. The Ops department here at EzTexting works closely to provide exceptional service to our customers. We also have a lot of fun along the way. We are looking for a new Client Success Manager to join us. We need talent of superb caliber to handle inquiries from our customers via phone, live chat and email. We want a leader who can manage relationships. We are hungry for an independent freethinker to design processes that more effectively manage customer support issues and pain points.

DUTIES
Your primary role is to handle support and consulting inquiries from our customers via phone, chat and email. In addition, we will look to you to help manage relationships, as well as to collaborate in design processes that more effectively manage customer support issues and pain points. You may also be asked to plan and conduct webinars for our customers (voice, not video). Please visit our webinar page for more info and examples.
Find an area of our business that interests you and that you would like to take an active role in developing, then make it your own, improve its processes, and convince us to adopt your vision.
Overqualified candidates are encouraged to apply.
Please note that this is a customer management position; it is not an internal company management position. Our office is located in the easy going city of Hoboken, New Jersey. A quick and easy short ride, on the PATH train. Our company even pays for your PATH commute.

QUALIFICATIONS
A Bachelor's degree is required.
A commitment to growing in a consulting role is expected and required.
Strong technical proficiency is required.
Exceptional written and verbal communication is required.
Strong analytical and critical reasoning skills are required.
The ability to learn new concepts and technologies quickly is required.
Familiarity with SMS, SMTP, IVR and VoIP telephony systems is a plus.
Background in education is a plus.
Once again, a Bachelor's degree is required.

BENEFITS
Compensation dependent on experience
Medical, vision, and dental insurance
401(k) Plan
Paid vacation

ABOUT EzTexting
EzTexting provides Voice and SMS Solutions to over 50,000 customers, including political groups, non-profits, insurance agents, small business owners, educational institutions, government agencies, and marketers. EzTexting is dedicated to providing high-availability systems, intuitive user interfaces, furious developer support, and unparalleled customer care to transform the way companies do business. We're creative, fun, hardworking, driven, profitable, and headed for international expansion. We embrace a friendly, collaborative working culture.

We also value continuing education and professional growth. Members of our team continue to study, take classes, and learn new programming languages and technologies. We run in-house seminars that foster the development of new skills through book discussions and real-world business scenarios. EzTexting prides itself on being a highly collaborative, innovative, and passionate team. Everyone contributes more than their job title suggests.

HOW TO APPLY
Please reply to this ad with a cover letter and a CV/resume in either Word or PDF format. You must submit both. No telephone calls please.

ONE FINAL NOTE
Congratulations You number among the rare few who read to the end of the advertisement, and we hope you read on. In your cover letter, please explain to us briefly why, in your view, so many applicants submit a résumé without the required cover. We expressly ask for it, and yet we often receive nothing, or else we are treated to one empty sentence. Your cover letter introduces you in written language, and we take your ability to express yourself coherently very seriously. Based on your experience, why do you believe so many applicants neglect this aspect of the process? Thank you for your interest in EzTexting.

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