Client Service
4 weeks ago
As the Account Coordinator, you will be the first line of support to assist our clients with day to day requests regarding their current accounts via phone & email, and work with our Partnership Development team on expediting a solution
* Excellent phone skills and able to multitask required
* Strong computer experience using Microsoft Excel & Outlook preferred
*Why Work For CCS?*
* *$600* Welcome Bonus
* *Generous Paid Time Off Package of 3 weeks *to start, _*PLUS*_ you will receive an extra 1 week after 2 years for a total of *4 weeks PTO*
* *No wait period on benefits for all new hires* You will be eligible on your first day Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
* *Advancement Opportunities* Recognized in 2024 by HR.com for Best Coaching and Mentoring Program
* *Excellent Employee Referral program* – make an extra *$1500 *referring great people
* Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more
*ESSENTIAL FUNCTIONS:*
* Contributes to the department’s operational excellence and delivers quality services in accordance with applicable policies, procedures, requirements and professional standards.
* Provides professional and courteous client communication, client follow-up and client relationship management.
* Provides first-level client support to CCS’ client base by initiating and fielding client calls in a helpful and intelligent manner in order to maintain company professionalism standards.
* Attends to the needs of the client by seeking ways to add value to the relationship.
* Creates an inspiring team environment with an open communication culture.
* Assists with system and procedural training and coaching to new and existing team members.
* Documents new work instructions and ensures all existing procedures and directions are current.
* Maintains knowledge of and compliance with all FDCPA and compliance regulations.
* Interacts and responds to inquiries from the Collection Department in a timely manner.
* Requests breakdowns for specific accounts, and forwards to the appropriate parties.
* Provides backup resources for the Norwood reception area.
* Manages all daily and weekly client reporting requirements/deliverables.
* Creates, maintains and submits Synergy requests for projects as well as daily, weekly and monthly tasks.
* Routinely recognizes exemplary performance and provides motivation for others to excel.
* Supports and maintains relationships with the Account Management Team to execute client guidelines and specifications.
* Assists in the transition of tasks and assignments to better streamline workflows.
* Completes special client projects upon request.
* Takes on other additional tasks as time allows.
*QUALIFICATIONS:*
* Two or more years of experience in customer service required, ideally with a background in data analysis.
* Strong analytical skills with high attention to detail.
* Basic math and written communication skills.
* Strong interpersonal and verbal communication skills.
* Coachable: receptive to feedback, willing to learn, embraces continuous improvement and responsive to change.
* Ability to multi-task, prioritize and balance multiple projects and deadlines to meet department requirements.
* Ability to work independently as well as in a team environment.
* Bilingual/multilingual skills desirable.
* Ability to maintain a predictable and consistent full-time work schedule.
_*The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply*_
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Application Question(s):
* This position requires you to work on site in our Norwood office. Are you able to work full time in an office setting?
Education:
* High school or equivalent (Required)
Experience:
* Customer service or client service: 2 years (Preferred)
Ability to Commute:
* Norwood, MA 02062 (Required)
Work Location: In person
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