PATIENT ACCESS REPRESENTATIVE

4 weeks ago

Boston MA USA, United States Boston Medical Center Full time
Position: Patient Access Representative - Emergency Department

Location: Patient Access Services

Schedule: Per-Diem - available 7a-3:30p

POSITION SUMMARY:

The Patient Access Representative (PAS) will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management.

It is important to note:

* Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues.

* Team Members rotate patient registration assignments into clinical treatment areas at the patient bedside, as well as at the central registration desk.

* Team Members are expected to support with shift coverage and are responsible for on-call, 24hr coverage availability per department schedule.

* Required to conduct patient registration duties in a very fast paced, high acuity Trauma I Emergency Department.

JOB REQUIREMENTS

EDUCATION:

* High School Diploma/GED

EXPERIENCE:

* 0-2 year of registration related experience OR a minimum of three years customer service experience

KNOWLEDGE AND SKILLS:

* Sound judgment and critical thinking

* Ability to prioritize and handle multiple tasks in a very busy environment

* Strong organization and follow-through skills

* Basic computer literacy required

* Accuracy and attention to detail

* Ability to work independently and as a part of a team

* Strong customer service and interpersonal skills

* Strong communication skills

* Must be flexible and able to function within a team

* Ability to maintain composure in stressful circumstances

* Basic computer skills and/or facility to learn computer skills required for MS Outlook, Epic

ESSENTIAL RESPONSIBILITIES / DUTIES:

* Delivers outstanding customer service to both internal and external customers.

* Ensures the integrity of the data in the hospital's information system with respect to patient demographic, insurance and admission information.

* Verifies patient insurance using various methods.

* Applies knowledge of payer requirements and guidelines to ensure effective reimbursement.

* Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the direction of the Patient Access Team Coordinator.

* Participates in holiday coverage rotation.

* Conducts inpatient interviews.

* Secures patient valuables.

* Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.

* Demonstrates ability to handle difficult situations by using effective problem solving skills.

* Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.

* Collects insurance copays from patients.

* Collaborates with others to ensure a positive and effective patient experience.

* Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.

* Flexible availability to accommodate work coverage requests.

* Able to accurately type at least 40 words per minute.

* Relates effectively to various types of customers in a professional and courteous manner.

* Utilizes supervisor or manager to resolve issues/concerns as needed.

* Attends and participates in departmental meetings.

* All other duties as assigned. IND123

Equal Opportunity Employer/Disabled/Veterans

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