CLIENT SERVICE COORDINATOR

2 weeks ago

New York NY USA, United States Roku Full time
Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the role

The world is cutting the cord and streaming its TV online, dramatically changing how advertisers target, reach, and measure their preferred audiences in ways that broadcast TV and cable never could. In this new world, Roku has rewritten the rules of modern advertising, and we're looking for candidates for the Account Coordinator role who can help us drive this positive change.

The Account Coordinator is a strategic partner to Client Services Managers & Account Managers. This position is crucial to ensuring campaign success for our campaigns & clients. The AC is integral in helping the client services team maximize efficiency, maintain a high standard of operational excellence, and ultimately enable our clients to reach their business objectives.

This individual will be passionate about data, process, and customer success and will be closely aligned with the Client Services, Sales team, and cross-functional groups. This position requires strong communication skills and attention to detail in a fast-paced sales environment. The AC will support advertiser success & learnings with the Roku platform in partnership with Client Services, Sales & Business Operations.

At Roku, we like to say that there are no bystanders, which is as true in the advertising team as in any other company facet. We work together to ensure our clients understand this new world of advertising, make the best possible decisions to support their goals, and drive advertiser interest and engagement across the board.

Does it sound like fun?

For New York Only - The estimated annual salary for this position is between $42,000- $80,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you'll be doing

* Work in partnership with Client Services and Sales counterparts to help provide top-tier service to our advertisers.
* Support day-to-day client deliverables across the pre-sale and post-sale lifespan of campaigns.
* Pre-Sale: own client records within internal systems from pitch to sell-through and launch
* Own Pipeline Management and IO Signing, ensuring records are as accurate as possible, IOs are received accurately for timely launches
* Run inventory scenarios and develop expertise in rate cards, terms, and escalation processes
* Collaborate closely with CS/Sales and Inventory, Deal Desk, Pricing & Planning
* Post-Sale: Support client campaign deliverables from launch to wrap
* Own efforts and manage resources for client deliverables such as screenshots, pacing charts, templates, invoices & mocks
* Create relevant and insightful wrap decks (for clients above $X spend)
* Collaborate with CS/Sales and Measurement, Inventory, and Ad Operations teams to troubleshoot discrepant campaign planning, trafficking, and invoicing.
* Assist in monitoring the pacing and performance of campaigns
* Own all Roku billing efforts at month close, from validation to invoice tracking to payouts
* Work with the AR Collections Team to adjust invoices and issue credit memos to expedite client payment.
* Support invoice and revenue adjustment processes
* Recognize monthly advertising revenue for all active campaigns with AMs and Accounting/AR Audit process.
* Develop a keen understanding of how the Roku platform and unique ad products will deliver brand value to support the client's advertising goals.

We're excited if you have

* 0-3 years experience in account management/client services at an ad tech company or media planning at an agency
* Experience in display and video advertising with a premium publisher, network, or agency
* Experience in programmatic video executions and workflows is preferred.
* Reporting intelligence with Salesforce, Excel, PowerPoint & Tableau
* Strong desire for collaboration, project management, and reporting analytics
* Familiar with commercial digital ad serving tools for video and display
* Analytical, project management, deadline-drive, and process-oriented personality
* Self-starter, comfortable working in the fast-paced, growing environment

#LI-AL1

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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