Federal IT Call Center Technician
3 weeks ago
Active Top Secret/SCI with Full Scope Polygraph is required Responsibilities
• Ability to effectively communicate and answer customer inquiries.
• Provide exceptional customer service and resolutions in a time-efficient manner.
• Excellent problem-solving skills.
• Active listening and strong communication skills.
• Ability to adapt and work well in a call center environment.
• Resolve customer challenges and provide accurate and definitive information
• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Mentor/assist less-experienced team members on complex incidents
Knowledge and Skills
• Direct, call center experience, 2+ years.
• Fluent in English, both written and verbal.
• Technologically savvy, excellent use of systems.
• Quick learner.
• Excellent communication skills, verbal and written.
• Experience with ServiceNow, Nlyte and Jira a big plus
• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Education and Experience Required:
• US Citizen, TS/SCI Security Clearance with Full Scope Poly Required
• Bachelors degree preferred or Associate degree holder (technical field)
• 2-3+ years working experience in related fields preferred.
• High School Diploma required
Employment Pre-requisites The following requirements must be met to be eligible for this position: successful completion of a background investigation, and d rug urinalysis
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability
#DZFED
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