Desktop Support, 141462

1 month ago


Redmond, United States Cypress HCM Full time
Job DescriptionJob Description
Desktop Support, 141462Description:
  • Supporting the desktop systems for AAA Video Game Development Studio. The role will consist of 30-40%_Incoming tickets and emails, 30-40% acting on the tickets, 20- 40% Supporting creating IT ops team.
Responsibilities:
  • Support Desktop Hardware/Software troublehsooting
  • General Break Fix support
  • Hardware refreshes
  • Work with IRT team on ticket triaging
  • Support OPs with tier1 tickets
  • Strong Customer Support Skills
  • Handle user hardware onboarding / offboarding
  • Support AAA Video Game Devkit Infrastructure
Requirements:
  • Customer Service experience | 1-2 years
  • Support Desktop Hardware/Software troubleshooting |1-2 years
  • Ticket Management | 1-2 years
Compensation:
  • $23-$25/hr (W2/Non-Exempt)


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