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Desktop Support Specialist

5 months ago


Redmond, United States Cypress HCM Full time

Desktop Support, 141462


Description:

· Supporting the desktop systems for AAA Video Game Development Studio. The role will consist of 30-40%_Incoming tickets and emails, 30-40% acting on the tickets, 20- 40% Supporting creating IT ops team.

Responsibilities:

  • Support Desktop Hardware/Software troublehsooting
  • General Break Fix support
  • Hardware refreshes
  • Work with IRT team on ticket triaging
  • Support OPs with tier1 tickets
  • Strong Customer Support Skills
  • Handle user hardware onboarding / offboarding
  • Support AAA Video Game Devkit Infrastructure


Requirements:

  • Customer Service experience | 1-2 years
  • Support Desktop Hardware/Software troubleshooting |1-2 years
  • Ticket Management | 1-2 years

Compensation:

· $23-$25/hr (W2/Non-Exempt)