PATIENT CARE COORDINATOR

Job Summary: Under the direction of the Manager/Director of the specialty unit, provides clinical and supervisory support to staff. Coordinates day to day operations of the unit.

Works collaboratively and effectively with all members of the specialty team, including care providers and staff and is a liaison with other departments/units within the hospital.

Minimum Requirements:

Current license as a Registered Nurse in the State of Michigan.Minimum of 2 years of relevant experience, 2 years in the specialty area preferred.Charge Nurse experience preferred.BSN required.

Demonstrates exceptional professional role model behavior that supports initiatives in a positive, consistent manner.Demonstrates clinical competence and ownership of practice.Demonstrates effective written and oral communication skills consistent withRelationship Based Care (RBC), Commitment to Co-worker, Paul Oliver Memorial Hospital's Mission, and Values.Demonstrates exceptional problem solving skills.Demonstrates ability to organize, identify, change priorities and be flexible in decisions.Demonstrates ability to lead/direct others through positive role modeling, honesty, integrity, direct communication, inspiration, and holding self- accountable.Demonstrates participation in organizational and / or unit based process improvements.

Physical Efforts: Prolonged, extensive or considerable standing /walking. Must be able to balance, bend, climb, crawl, crouch, knell, reach, sitting, squat, stand, twist and walk 100% of the time. Must be able to hear speech, distinguish sounds and speak. Must have near vision, far vision, and depth perception and be able to distinguish colors. Must be able to lift objects weighing 35 pounds. OSHA category I hazards include risk of exposure to blood borne pathogens, unpleasant elements and unpredictable situations. Subject to long or irregular hours. On-call responsibilities as determined by the need of the department.

Organizational Requirements: Must have the ability to maintain a high level of confidentiality, and able to articulate and demonstrate commitment to the Mission and Values of Munson Healthcare Grayling Hospital. Must demonstrate a commitment to the organizational Guiding Behaviors, Just Culture and Culture of Safety. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Organizational Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

The Health Insurance Portability and Accountability Act (HIPAA) requires that individuals access, use and disclose the minimum patient information necessary for the individual to perform his or her job duties. This position's access to information systems will be based on job duties and reasonably limited to the minimum information necessary for the position to carry out its duties. Employees are authorized to access health information only when necessary to do their work, and only when on duty.

Position Accountabilities:

Supports the mission statement of Munson Healthcare, Munson Healthcare Grayling Hospital, and Munson Nursing: Munson Healthcare and its partners work together to provide superior quality care and promote community health.

Standards of Practice

Assessment

+ Maintains and evaluates patient and staff data collection systems and processes to support the practice of nursing and delivery of patient care within their defined areas/s of responsibility.

+ Evaluates assessment practices to assure timely, reliable, valid and comprehensive data collection.

Diagnosis/Problem Identification

+ Fosters and evaluates an environment that empowers and supports staff, including the professional nurse in analysis of assessment data and in decisions to determine relevant diagnoses.

Identification of Outcomes

+ Maintains and evaluates processes that promote desired patient-centered outcomes that are culturally sensitive and inclusive of patient/family needs according to accepted standards of clinical nursing practice.

+ Promotes the integration of clinical and human resource data to support decision-making, which maximizes resource utilization.

+ Facilitates and empowers registered nurses to assume accountability for patient outcomes in their area of responsibility.

Planning

+ Supports organizational plans related to the delivery of unit based nursing services and patient care.

+ Oversees and assists with evaluation of plan of care with the patient, family and other health care providers that prescribe interventions to attain expected outcomes.

+ Facilitates patient flow on unit as it relates to admissions and discharges.

Implementation

+ Assures the plan of care is safe, timely and appropriate.

+ Coordinates resources for maximum utilization of daily systems.

Evaluation

+ Evaluates patient care in relation to expected outcomes.

+ Participates in the evaluation of programs, processes and desired patient-centered outcomes.

Professional Performance Standards Quality of Care and Leadership Practice

+ Embraces and supports the Performance Improvement philosophy of Munson Healthcare Grayling Hospital.

+ Assists with evaluation of the quality and effectiveness of nursing practice.

+ Provides leadership in establishing a culture of safety.

+ Supports a shared governance philosophy.

Performance

+ Assists manager/director to evaluate staff performance based on professional practice standards, relevant statues and regulations, and organizational criteria.

+ Assists manager / director through participation in the Annual Discussion process of same shift staff as well as providing assistance and feedback with the corrective action process as needed by unit.

+ Mentors and coaches staff to attain optimal performance.

Education

+ Seeks additional knowledge and skills appropriate to the practice setting by participating in educational programs and activities, conferences, workshops and self-directed learning.

+ Supports staff in meeting their educational needs.

+ Supports and assists in maintaining a healthy learning environment for staff and students if applicable.

Professional Environment

+ Fosters a professional environment.

+ Role models collaborative relationships between nursing, medicine and other disciplines.

+ Supports a climate of effective communication by role modeling Commitment to Co-workers.

Ethics

+ Bases actions and decisions on ethical principles.

+ Utilizes the Nursing Code of Ethics to guide practice.

+ Fosters a non-discriminatory climate in which care is delivered in a manner sensitive to sociocultural diversity.

Collaboration

+ Collaborates with staff, providers and other disciplines and departments for provision of seamless delivery of services.

Research

+ Utilizes current research findings and current practice guidelines to strengthen patient care.

+ Supports and facilitates the involvement of nursing staff in evaluation and integration of research into the delivery of nursing care.

Resource Utilization

+ Assigns patient care consistent with organizational policies, primary nursing model of care, procedures, legal, and regulatory requirements, according to the knowledge and skills of the designated caregiver as per unit standards.

+ Maximizes utilization of scarce resources.

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