Patient Care Coordinator
2 weeks ago
Patient Care Coordinator - Hospice CorsoCare Hospice Competitive wages Comprehensive benefits Generous PTO/Holiday (23 days first year) Tuition reimbursement Opportunities to grown with us Position Summary Patient Care Coordinator: The Patient Care Coordinator - Hospice is a high-level clerical position. This position requires the ability to coordinate care within the hospice program. The Patient Care Coordinator - Hospice may be requested to coordinate activities between inside/outside clinical resources. The Patient Care Coordinator - Hospice will report directly to the Director of Clinical Services. This position will ensure our organizational quality goals are met, and care remains compliant with all relative regulations, policies, and procedures. Day-to-day activities require assistance with scheduling changes, documentation of information, obtaining orders, updating medications, and assisting in the management of supplies, items and services related to the hospice benefit and the plan of care. Required Experience Patient Care Coordinator - Hospice: Minimum of three (3) years previous work experience in hospice and home health. Licensed Practicing Nurse (LPN) preferred, not required. Demonstrates knowledge of Medicare, Medicaid, and other insurance regulations and terminology as it relates to Hospice and Home Health. Information system knowledge in the areas of electronic data entry and report generation. Knowledge of Microsoft Outlook 365, Microsoft Teams, Microsoft Work/Excel, faxing, scanning, professional phone etiquette, and uploading documentation into EMR system. Demonstrates high degree of commitment to customer service excellence, teamwork, organizational skills, detail orientation, flexibility, and ability to work with minimal supervision. Demonstrates excellent verbal and written communication skills. Ability to maintain attention and accuracy while attending multiple tasks simultaneously. Ability to read and interpret documents, such as policy and procedures manuals, clinical documentation, and physician orders. Ability to speak effectively before groups of customers or employees of the organization. Compliant with accepted professional standards and practices. Avid team player. Consistently maintains a positive attitude which promotes team and optimal performance. Responsibility for Patient Care Coordinator: Assist in the provision of clinical services by triaging contacts from patients/families, facilities, the Interdisciplinary Group (IDG), physicians to ensure the needs, desires and expectations of patients/families are met as conditions and situations change. Help IDG members establish and update interventions in the plan of care as changes arise to achieve outcomes. Facilitate IDG meetings. Collaborate with the Administrator/Clinical Manager to support field and office team members to achieve efficient, quality patient-centered care, productivity standards, and best practice team utilization to meet patient/family, referral source, organization, and community expectations. Gather meaningful data to assess direct costs, productivity, and staff capacity. Coordinate with Hospice Administrator/Clinical Manager, Quality Manager, and Educator/Mentor to ensure staff manage scope of responsibilities, provide a strong orientation and expert clinical care, support the IDG, and retain adequate staffing. Work closely with Quality Manager to remain updated with clinical outcomes, Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores, Hospice Compare, and PEPPER data to create action plans to maintain or improve quality outcomes. (As assigned). Ability to design efficient, effective, and consistent operational processes while meeting regulatory and accreditation standards of practice. Ensure the Hospice Interdisciplinary Group (IDG) develops, coordinates, and updates the individualized plan of care for hospice patients/families in collaboration with the patient and/or family to meet the physical, emotional, and spiritual needs of the patient/family. Demonstrate a thorough understanding of the Hospice Benefit, federal and state regulations, eligibility, and documentation standards required for care and billing. Coordinate and ensure 24/7 coverage of all hospice services. Educate IDG and hospice team members to customer service theory and practice, establish a culture of accountability, and reward staff individually and as a team. Conduct employee evaluations timely, providing counseling, coaching and Performance Improvement plans in collaboration with Human Resources as needed. Work closely with referral sources, field staff, and liaisons to facilitate smooth transitions of care for patients/families, with attention to utilization of all level of care options to manage patient symptoms and meet their needs. Collaborate with marketers and liaisons to determine community and referral source needs and expectations to create opportunities to retain relationships and achieve growth. Collaborate with and support the Manager/Administrator to create a strategic plan, identify resources, and establish goals and objectives to realize success. Communicate directly, consistently, and repeatedly to share information, expectations, updates, and explain team members’ roles and responsibilities related to agency success. Adhere to messaging consistent with organizational culture, mission, and vision. Communicates by phone, text, and e-mail in a professional, positive, and helpful manner following HIPAA guidelines. Assume/Understand financial responsibility for direct expenses by routinely communicating with members of finance and staff, and the review of data, benchmarks, and budgetary parameters. Reviews invoices for accuracy and accurate payment as assigned. Identifies safety issues and concerns and works for resolutions to provide safe environment for patients, families, visitors, volunteers, and employees, Participate in Quality Assurance and Performance Improvement (QAPI) activities, referral management, scheduling, practices related to eligibility and order management, complaint resolution, ethical challenges, and IDG meetings. Actively involved in Emergency Preparedness Plans Assist in Targeted Probe and Education (TPE) requests, Additional Documentation Requests (ADRs), Administrative Law Judge (ALJ) requests, and performs monitors and audits as assigned. Participate in surveys, accreditations and EMR updates/trainings. Equal Opportunity Employer #CORRN
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