Tier 2 Help Desk Specialist with Security Clearance
Found in: Careerbuilder One Red US C2 - 2 weeks ago
24/7 - 12 hour shifts @ Operations Center in Alexandria, VA Day Shift: 10AM – 10PM or Night Shift: 10PM - 10AM (this shift is not flexible) Hours: Sunday - Saturday (40+hr-week/12-hour shifts, rotating 2 on, 3 off, 2 on, 2 off, 3 on, 2 off schedule, and occasional holidays) Notes: For initial onboarding and training, this position requires applicants to be on site Monday – Friday during core business hours (8:30-5:00). Following successful knowledge transfer of job responsibilities and skill verification, the candidate’s schedule will be a 12-hour shift schedule mentioned above. Edge360 is looking for a motivated individual to fill the position of a Tier 2 Help Desk Specialist. In this role, the successful candidate will be responsible for providing support for the Integration Operations Center (IOC) for numerous security applications including but not limited to video management systems (VMS), access control systems (ACS), and Physical Security Information Management (PSIM) system, responsible for advanced technical troubleshooting and analysis methods for these applications. Tier 2 personnel are responsible for assisting Tier I personnel in solving basic technical problems, investigating elevated technical issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. Activities may include, but are not limited to software repair, diagnostic testing, and the utilization of remote desktop tools used to take over the user’s machine for the sole purpose of troubleshooting and finding a solution to the problem. Duties and Responsibilities may include, but are not limited to:
• Ensure functionality of the application on a day-to-day basis.
• Installation and troubleshoot of the SIM Software.
• Maintain proper and accurate documentation for all technical issues.
• Monitor and support ticket workflows
• Configuring/Integrate subsystems into a PSIM software
• Efficiently escalate issues to the proper Tier 3 team when needed. Essential Knowledge:
• Must have experience with troubleshooting and resolving IT issues on desktops.
• 1-5 years of help desk experience. (Compensation based on experience.)
• Basic Networking skills.
• Remote desktop experience (RDP, DameWare, RemotelyAnywhere) Server experience is desirable.
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Help Desk Support Tier 1
Found in: Careerbuilder One Red US C2 - 3 days ago
Rome, NY, United States Mount Indie, LLC Full timeMount Indie is seeking a mission-driven professional with a Secret Clearance, A + Certification Certification and a minimum of 1 year of experience as a Help Desk Support Specialist for the federal government to join a team in Rome, New YorkAs a Help Desk Support Specialist, you will: •Be part of an empowered culture where you are a key contributor to the...
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Cyber Security Specialist with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Quantico, VA, United States Zachary Piper Solutions, LLC Full timeZachary Piper Solutions is seeking anCyber Security Specialistto join a DoD program supporting the USMC located in Quantico, VAThe Cyber Security Specialistwill assist the USMC by providing IT support and ensuring the network environment is secure and meeting NIST requirementsMUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE...
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Help Desk Engineer with Security Clearance
Found in: Careerbuilder One Red US C2 - 2 weeks ago
Clinton, MD, United States M&M TECHNICAL SERVICES INC Full timeHelp Desk Specialist Job Description (24/7 Support)(Secret Clearance and Security+ required)Primary Duty:1Provide tier I support, answering phone calls from customers2Perform basic, First Call Resolution (FCR) incident resolution, incident document and entering clear and concise information into the Remedy ticketing system.3Applying excellent working...
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IT Specialist Senior with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Quantico, VA, United States Zachary Piper Solutions, LLC Full timeZachary Piper Solutions is seeking an IT Specialist Senior to join a 7-year DoD program supporting the USMC located in Quantico, VAThe IT Specialist Senior will assist the USMC by providing IT support for the enterprise networkThis is a great opportunity to gain experience and grow within the Intelligence CommunityResponsibilities for the IT Specialist...
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Help Desk Tier II with Security Clearance
Found in: Careerbuilder One Red US C2 - 1 week ago
Fort Belvoir, VA, United States Quadrant, Inc Full timeHelp Desk - Tier IIFort Belvoir, VA Must:Secret clearance requiredExperienced Tier II Help Desk/ Desktop Support Admin3 years of experiencing with the followingExperience using the Remedy Ticketing system (ARS).Must have excellent communication skills (oral and writing).May interact with the government customer and senior government leadership leaders at the...
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Entry-Mid IT Support Specialist with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Quantico, VA, United States Zachary Piper Solutions, LLC Full timeZachary Piper Solutions is seeking an IT Specialist to join a 7-year DoD program contract job opportunity supporting the USMC located in Quantico, VAThe IT Specialist will assist the USMC by providing IT support for the Marine Corps Enterprise NetworkMUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE Responsibilities for the IT Specialist...
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NetOps Specialist with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Arabi, LA, United States Zachary Piper Solutions, LLC Full timeZachary Piper Solutions is seeking a NetOps Specialist to join a long term DoD program supporting the Department of the Navy located in New Orleans, LAThe contractor will assist with end-user desktop support across numerous Marine Corps installations worldwideThis job is fully on site in New Orleans, LASECRET CLEARANCE REQUIRED Responsibilities for the...
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Help Desk Specialist with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Annapolis Junction, MD, United States Cornerstone Defense Full timeTitle: Help Desk Specialist Location: Annapolis Junction, MD *Clearance: *Active TS/SCI w/ Polygraph needed to apply• Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.Soperations worldwide through the use of many different types of intelligence, satellite, and cyber...
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Help Desk Support Service Specialist
Found in: Careerbuilder One Red US C2 - 5 days ago
San Antonio, TX, United States Cherokee Federal Full timeHelp Desk Support Service Specialist Intermediate This position requires an active Secret clearance or the ability to obtain a Secret clearance to be consideredThe service desk will provide first line support (tier I and tier II support) to the end users that will include recording, troubleshooting, and providing solutions to end-user IT related issues...
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IT SPECIALIST JUNIOR with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Barstow, CA, United States Freedom Staffing LLC Full timePay $34/Hr.Must have an active Secret clearance or Interim Secret clearance or higher-level clearanceMust have a CompTIA Security + CE certificationIT Specialist - Help Desk Tier 2 and 3 needed to support the DoD.
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IT SPECIALIST MID with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Springfield, MA, United States Freedom Staffing LLC Full timePay $36/hourMust have an Active Secret or Interim Secret clearance or higher-level clearance.Must have a CompTIA Security + CE certificationIT Specialist - Help Desk Tier 2 and 3 needed to support the DoD.
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IT SPECIALIST MID with Security Clearance
Found in: Careerbuilder One Red US C2 - 4 days ago
New Orleans, LA, United States Freedom Staffing LLC Full timePay $27.94 an hourMust have an active Secret clearance or interim Secret clearance or higher level clearanceMust have a CompTIA Security + CE certificationIT Specialist - Help Desk Tier 2 needed to support the DoD.
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Help Desk Journeyman with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Washington, DC, United States Cherokee Federal Full timeHelp Desk Journeyman ***This position requires an active SECRET clearance or the ability to obtain a SECRET clearance to be considered*** Must reside in the DC, MD and VA areaFully On-SiteThe Help Desk Journeyman will perform support services such as supporting user profile, password resets, company name and address changes, and general guidance of...
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IT SPECIALIST JUNIOR with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Camp Pendleton North, CA, United States Freedom Staffing LLC Full timePay $30.16 an hourMust have an active Secret clearance or interim Secret clearance or higher-level clearanceMust have a CompTIA Security + CE certificationIT Specialist - Help Desk Tier 2 and 3 needed to support the DoD.
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Cleared Service Desk Specialist with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Arlington, VA, United States Zachary Piper Solutions, LLC Full timeZachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system. Responsibilities for Secret Service Desk Analyst: • Troubleshoot and resolve Tier I and II incidents to include:...
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Tier 2 Analyst with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Quantico, VA, United States Resource Management Concepts, Inc. - Rmc, Inc. Full timeResource Management Concepts, Inc(RMC) provides high-quality, professional services to government and commercial sectorsOur mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of AmericaThe Tier 2 Analyst will be responsible for incident response...
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Help Desk Analyst with Security Clearance
Found in: Careerbuilder One Red US C2 - 1 week ago
Alexandria, VA, United States SGC LLC Full timeSchedule: Shift is 10am – 10pm, 2 days on, 2 days off, 3 days on, 3 days offJob Description: The Tier-2 Helpdesk Specialist candidate will provide operations center support to a number of security applications to include video management systems, access control systems, SNMP devices, and a PSIMResponsible for advanced technical troubleshooting and analysis...
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Help Desk Technician with Security Clearance
Found in: Careerbuilder One Red US C2 - 4 days ago
Falls Church, VA, United States Excentium, Inc. Full timeHelp Desk Technician Excentium, Incis a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizationsWe have an opportunity for a Help Desk Technician supporting one of our Federal customers...
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Tier 1/ Tier 2 Analyst with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Quantico, VA, United States Resource Management Concepts, Inc. - Rmc, Inc. Full timeResource Management Concepts, Inc(RMC) provides high-quality, professional services to government and commercial sectorsOur mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of AmericaThe Tier 1/ Tier 2 Analyst will use new and existing detection...
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1839 Help Desk II with Security Clearance
Found in: Careerbuilder One Red US C2 - 9 hours ago
Montgomery, AL, United States All Points Logistics LLC Full time*UNITED STATES CITIZENSHIP REQUIRED* DESCRIPTION OF POSITION/DUTIES:All Points is currently seeking a Computer User Specialist/Helpdesk Technician II/III to support our AF ILS-S contractThis position provides direct support to users and base technicians around the globe for the entire suite of software applications included in ILS-SJob Responsibilities:•...