Help Desk Engineer with Security Clearance

1 month ago


Clinton MD United States M&M TECHNICAL SERVICES INC Full time
Help Desk Specialist Job Description (24/7 Support)
(Secret Clearance and Security+ required)
Primary Duty:
1
Provide tier I support, answering phone calls from customers
2
Perform basic, First Call Resolution (FCR) incident resolution, incident document and entering clear and concise information into the Remedy ticketing system.
3
Applying excellent working knowledge of PC software and hardware to provide multi-tiered customer support for network connectivity, VPN, software applications, desktop peripherals, network account management, and hardware related issues via email, phone, remote assistance tools, and desk-side assistance
Performs hardware diagnostics and coordinates repairs.
Provide direct support to end users by supporting “how to” questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents.

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