Help Desk Specialist with Security Clearance

3 weeks ago


Annapolis Junction MD United States Cornerstone Defense Full time
Title: Help Desk Specialist Location: Annapolis Junction, MD *Clearance: *Active TS/SCI w/ Polygraph needed to apply
• Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S
operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies
Cornerstone's Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities
Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis
Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks
Three (3) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field
Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the Bachelor's Degree
Provides 365 days, 4 days a week, 10 hour a day shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 and 2 support
Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users • Provide health and status monitoring, and taking appropriate measures when a service outage occurs
Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue
• Document and communicate outage information to co-workers and customers • Provide tier 1 and 2 response to customer service requests received via phone, email, chat, and tickets
• Document all communications in a ServiceNow ticket system, escalate tickets as needed • Provide basic instructions on how to use services to both external and internal customers • Troubleshoot customer accounts and users' ability to logon to the collaboration environment • Train and mentor junior members of the team IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.

  • Annapolis Junction, United States Cornerstone Defense Full time

    Location: Annapolis Junction, Maryland Type: Contract Job #2590 Title: Help Desk Specialist Location: Annapolis Junction, MD *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide...


  • Annapolis Junction, United States Cornerstone Defense Full time

    Location: Annapolis Junction, Maryland Type: Contract Job #2590 Title: Help Desk Specialist Location: Annapolis Junction, MD *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide...

  • Help Desk Specialist

    2 weeks ago


    Annapolis Junction, United States Kaizen Approach Full time

    We are currently looking to hire an experienced Information Systems Security Engineer to perform and/or review technical security assessments of computing environments to identify points of vulnerability, non-compliance with established Information Assurance (IA) standards and regulations, and recommend mitigation strategies . You will validate and verify...


  • Annapolis Junction, United States Kaizen Approach Full time

    We are currently looking to hire an experienced Information Systems Security Engineer to perform and/or review technical security assessments of computing environments to identify points of vulnerability, non-compliance with established Information Assurance (IA) standards and regulations, and recommend mitigation strategies . You will validate and verify...

  • Help Desk Technician

    3 weeks ago


    Annapolis Junction, United States Columbia Technology Partners Full time

    Job DescriptionJob DescriptionDescription:The Level 1 System Administrator (SA) shall possess the following capabilities:Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the...

  • Help Desk Technician

    20 hours ago


    Annapolis Junction, United States Columbia Technology Partners Full time

    Job DescriptionJob DescriptionDescription:The Level 1 System Administrator (SA) shall possess the following capabilities:Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the...

  • Help Desk Technician

    2 weeks ago


    Annapolis, United States Columbia Technology Partners Full time

    Description: The Level 1 System Administrator (SA) shall possess the following capabilities: Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices,...


  • Annapolis, United States Columbia Technology Partners Full time

    Description: The Level 1 System Administrator (SA) shall possess the following capabilities: Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices,...

  • Help Desk

    1 week ago


    Annapolis, United States Syntricate Technologies Full time

    Job Title: Help Desk Location: Annapolis, MD (Onsite)- Local Only Job Type: Contract Rate: $30/hr on C2C or $25/hr on w2 Interview Mode: Onsite Skills | Must-Haves: * 2+ years of professional work experience * experience maintaining, monitoring, patching, and re-imaging workstations * experience assisting both onsite users as well as remote users *...

  • Help Desk

    3 days ago


    Annapolis, United States Syntricate Technologies Full time

    Job Title: Help Desk Location: Annapolis, MD (Onsite)- Local Only Job Type: Contract Rate: $30/hr on C2C or $25/hr on w2 Interview Mode: Onsite Skills | Must-Haves: * 2+ years of professional work experience * experience maintaining, monitoring, patching, and re-imaging workstations * experience assisting both onsite users as well as remote users *...


  • Annapolis Junction, United States Legato, LLC Full time

    Job DescriptionJob DescriptionSecurity Clearance Required: TS/SCI with PolygraphWe are Seeking: A candidate to provide hardware, operating system and system administration support for the highly available enterprise services offered by the customer. Skills include software scripting, software installation, provisioning, and configuration. Assist in the...


  • Annapolis Junction, United States TSA (Transportation Security Administration) Full time

    Overview Intelligence Operations Specialist Open & closing dates - 04/12/2024 to 04/19/2024 - Pay scale & grade - SV H - Appointment type Salary - $99,200.00 to $153,354.00 PA - Work schedule Location - Annapolis Junction, MarylandDuties Summary - Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a...


  • Annapolis Junction, United States Department Of Homeland Security Full time

    Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit...


  • Annapolis Junction, United States Freedom Full time

     Category: Software Engineer Title: Full Stack Developer (Junior to Senior Level) Location(s): Annapolis Junction, Maryland Required Security Clearance:  Active TS/SCI with appropriate agency PolygraphJoin Freedom – we’re a team of IT professionals dedicated to our passion for tech and loving where we work.  As a member of our team, how you want to...

  • Network Engineer

    4 weeks ago


    Annapolis Junction, United States WOOD Consulting Services, Inc Full time

    Overview Network Engineer (Mid or Senior)woodcons.com​​The selected candidate will be responsible for router/switch/firewall configuration and security management of an environment that includes networking equipment from several different manufacturers, as well as Windows/Linux servers, databases, VMware and security hardware & software. The network...

  • Tier 1 Help Desk

    2 weeks ago


    Annapolis Junction, United States Columbia Technology Partners Full time

    Job DescriptionJob DescriptionDescription:Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.May coach and provide guidance to less-experienced professionals.Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.Provides remote support access through desktop...


  • Annapolis Junction, United States Independent Software Full time

    Job DescriptionJob DescriptionWhat you will be doing!Independent Software is hiring a AVMM Specialist.  Candidate will evaluate, design, document, install, implement, test, and perform problem isolation and resolution, monitor, tune, and enforce standards for AVMM End User Devices and related networks. Maintain a complex range of AVMM and computer network...


  • Annapolis Junction, United States Independent Software Full time

    Job DescriptionJob DescriptionWhat you will be doing!Independent Software is hiring a Mid-level Queue Coordinator.  Candidate will provide technical assistance and telephonic support for Remote Monitoring to customers.  Key Requirements:Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved Provide...


  • Annapolis Junction, United States Independent Software Full time

    Job DescriptionJob DescriptionWhat you will be doing!As an Entry Level System Administrator, you will be responsible for technical support and troubleshooting to network desktop, and /or systems hardware and software.   Requirements: Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvide remote support...


  • Annapolis Junction, United States Strategic Solutions International Full time

    Job DescriptionJob DescriptionSSI is a leading strategic partner for government agencies and industry clients, leveraging decades of experience to deliver exceptional support and services. Guided by our Core Values, Vision, and Mission, we assemble top-tier talent dedicated to providing mission-centric solutions including Records and Information Management,...