Customer Service Support Specialist with Security Clearance

3 weeks ago

Fairfax VA United States Byte Systems, LLC Full time
Candidate MUST possess a TS/SCI clearance with Intel Polygraph REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE
• Demonstrated experience providing Tier 1 customer service for a production application.
• Demonstrated experience using tools and software, such as JIRA or MS Office suite of tools, to identify, document, track and resolve Tier 1 problems.
• Demonstrated experience leading the triaging, troubleshooting, and resolving of Tier 1 issues, and reassigning to Tier 2/3 as appropriate
• Demonstrated experience working with a development team to resolve Tier 2/3 problems
• Demonstrated experience planning, prioritizing, scheduling, and performing help desk activities to ensure maximum issue resolutions in minimum time
• Demonstrated experience analyzing help desk activities and recommending process improvements to optimize service
• Demonstrated experience providing customer support for users both organizationally and geographically disbursed
• Demonstrated experience managing customer application accounts
• Demonstrated experience managing application security tables to ensure they are current and accurate for data integrity and user access purposes.
• Demonstrated experience supporting application testing efforts.
• Demonstrated experience developing and training other help desk staff.
• Demonstrated experience using search-based applications, validating the results, assessing problems, and answering functional question
HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE
• Demonstrated experience assisting the PM with assessing, documenting, and tracing new program requirements and follow-on technical exchange meetings (TEMs).
• Demonstrated experience leading system implementation, defining process improvement, or identifying further methods to improve the efficiency of manual processes.
• Demonstrated experience in obtaining Sponsors authentication and accreditation certification for systems with highly sensitive data.
• Demonstrated experience operating within the life cycle management process when implementing changes in technology.
• Demonstrated experience briefing technical topics to a non-technical audience
• Demonstrated experience with the ability to convey technical issue details in a concise, easy to understand manner
• Demonstrated experience understanding and responding to user questions in an effective and courteous manner.
• Demonstrated experience with the Sponsor's search and discovery application.
• Demonstrated experience with the ability to stay calm when customers are stressed or upset.
• Demonstrated experience with the ability to multi-task, prioritize, and manage time effectively.
• Demonstrated experience with proven IT Application Customer support experience within the Sponsor's organization
• Demonstrated experience with security best practices.
• Demonstrated experience with strong leadership ability.
• Certification(s): Project Management Professional (PMP), Certified Scrum Master (CSM), Safe Agilest (SA), or AWS Cloud PractitionerMUST be a US Citizen with a U.S
Government clearance - Intel with Polygraph NOTE: Must have an active TS-SCI with poly
No sponsorships or upgrades are available
Submissions without this requirement will not be considered
H1-B holders will not be considered
Benefits:
5 week paid vacation 10 gov't holidays
15% contribution to 401k
LTD, STD disability and life insurance
Paid health, dental, and vision for employee and family.
$5000 annual training expense reimbursement
Computer purchase plan

  • DevOps Engineer

    2 weeks ago

    Fairfax, United States Two Six Technologies Full time

    Trusted Concepts, a division of Two Six Technologies is seeking an energetic DevOps Engineer who is excited about working in a dynamic environment with an engaged customer!Responsibilities Include:As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, with a focus on security,...

  • Solutions Architect

    4 weeks ago

    Fairfax, United States ECS Full time

    ECS is seeking a Solutions Architect to work in our Fairfax, VA office. Job Description:ECS is a leading mid-sized provider of technology services to the United States Federal Government. We focus on people, values, and purpose. Every day, our 4000+ employees provide their technical talent to support the Federal Agencies and Departments of the U.S....

  • Senior Cloud Architect

    4 weeks ago

    Fairfax, United States ECS Full time

    ECS is seeking a Senior Cloud Architect to work in our Fairfax, VA office.Job Description:We are a rapidly growing company that considers our employees and teams to be our most important assets. Our team environment provides opportunities for growth to individuals who are motivated to excel. We are situated in Merrifield, VA – well positioned for most...

  • Senior Cloud Engineer

    4 weeks ago

    Fairfax, United States ECS Full time

    ECS is seeking a Senior Cloud Engineer to work in our Fairfax, VA office.Job Description:We are a rapidly growing company that considers our employees and teams to be our most important assets. Our team environment provides opportunities for growth to individuals who are motivated to excel. We are situated in Merrifield, VA – well positioned for most...

  • Systems Engineer

    2 weeks ago

    Fairfax, United States ECS Full time

    ECS is seeking a Systems Engineer to work in our Fairfax VA office.Job Description:ECS is seeking a Systems Engineer with Cloud Experience to work in our Fairfax, VA office.Job Description:ECS is seeking an experienced Systems Engineer with Cloud experience to work as a member of a team managing and maintaining a Mission Partner network enclave in support of...

  • Systems Engineer

    1 week ago

    Fairfax, United States ECS Full time

    ECS is seeking a Systems Engineer to work in our Fairfax VA office.Job Description:ECS is seeking a Systems Engineer with Cloud Experience to work in our Fairfax, VA office.Job Description:ECS is seeking an experienced Systems Engineer with Cloud experience to work as a member of a team managing and maintaining a Mission Partner network enclave in support of...

  • Senior Lead Acquisition Support Specialist

    2 weeks ago

    Arlington, VA, United States AMERICAN SYSTEMS Full time

    Job Title / LevelSenior Lead Acquisition Support Specialist - Secret ClearanceClearance Required?SecretLocation:Arlington, VA 22202 US (Primary)% Travel10 - 20%Job DescriptionWANTED:A mission-driven professional with Future Navy Capabilities experience and Active Secret clearance to become our next Senior Lead Acquisition Support Specialist in Arlington,...

  • IT Support Specialist

    18 hours ago

    Fairfax, United States Addison Group Full time

    Join us as an IT Support Specialist, where you'll specialize in imaging machines, ensuring smooth and accurate setup, configuration, and imaging of computer systems. Your role is pivotal in maintaining IT asset integrity and functionality by deploying software images and configurations across diverse hardware platforms. Responsibilities: Imaging and...

  • RECOVERY, TOW

    4 weeks ago

    , MO, United States Innovative Claims Service Full time

    The Current Opportunity - Recovery, Tow & Storage SpecialistInnovative Claims Services, a progressive industry leader that provides comprehensive and tailored services for the insurance and transportation industries, is seeking a Recovery, Tow & Storage Specialist to work on behalf of our clients and support the logistics of towing and storing their assets...

  • IT Support Specialist

    7 days ago

    Fairfax, United States Addison Group Full time

    Join us as an IT Support Specialist, where you'll specialize in imaging machines, ensuring smooth and accurate setup, configuration, and imaging of computer systems. Your role is pivotal in maintaining IT asset integrity and functionality by deploying software images and configurations across diverse hardware platforms.Responsibilities:Imaging and...

  • IT Support Specialist

    4 days ago

    Fairfax, United States Addison Group Full time

    Join us as an IT Support Specialist, where you'll specialize in imaging machines, ensuring smooth and accurate setup, configuration, and imaging of computer systems. Your role is pivotal in maintaining IT asset integrity and functionality by deploying software images and configurations across diverse hardware platforms. Responsibilities: Imaging and...

  • Mid-level Cloud Engineer

    3 weeks ago

    Fairfax, United States ECS Full time

    ECS is seeking a Mid-level Cloud Engineer to work in our Fairfax, VA office. Job Description:ECS is a leading mid-sized provider of technology services to the United States Federal Government. We focus on people, values, and purpose. Every day, our 4000+ employees provide their technical talent to support the Federal Agencies and Departments of the U.S....

  • IT Support Specialist

    1 week ago

    Fairfax, United States Addison Group Full time

    Join us as an IT Support Specialist, where you'll specialize in imaging machines, ensuring smooth and accurate setup, configuration, and imaging of computer systems. Your role is pivotal in maintaining IT asset integrity and functionality by deploying software images and configurations across diverse hardware platforms.Responsibilities:Imaging and...

  • IT Support Specialist

    1 week ago

    Fairfax, United States Addison Group Full time

    Join us as an IT Support Specialist, where you'll specialize in imaging machines, ensuring smooth and accurate setup, configuration, and imaging of computer systems. Your role is pivotal in maintaining IT asset integrity and functionality by deploying software images and configurations across diverse hardware platforms.Responsibilities:Imaging and...

  • Customer Experience Services Sr. Consultant

    2 days ago

    Fairfax, United States 77 Consultants Full time

    Job DescriptionJob DescriptionOverall, the role requires taking charge of developing testing strategies and plans in collaboration with our client, cross-service teams, and third-party partners.It demands a deep understanding and extensive experience with client architecture, design, implementation, and testing to support architecture designs for global...

  • Clerical Support Specialist

    2 weeks ago

    Fairfax, United States Recruit Right Strategies Full time

    Lot Acquisition Processor or Post CloserNOTE: This role is fully on-site and will not be remote at all. Recruit Right Strategies is seeking candidates with strong administrative support backgrounds to work as Lot Acquisition Specialists for a very reputable mortgage lender in the new home construction business. Previous mortgage or real estate experience is...

  • Overnight Security Officer

    1 day ago

    Mankato, MN, United States St. Moritz Security Service Full time

    Overview Company Overview: Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well-established company with over 40 years in the industry. Join the excitement of a dynamic company committed to deliver exceptional Security Services to clients across the United States. Whether you are an experienced...

  • Unarmed Security Officer

    4 weeks ago

    Fairfax, United States Security Assurance Management Full time

    Job DescriptionJob DescriptionDCJS Registered OnlyWe are currently hiring for unarmed Security in Fairfax, VA Must have a Current DCJS Security Officer LicenseMinimum 2 years of Security Officer ExperienceMust be a Self-Motivator with Good work EthicsMust be able to work with minimal supervisionMust be able to work any scheduleAbility to effectively...

  • Clerical Support Specialist

    4 weeks ago

    Fairfax, United States Recruit Right Strategies Full time

    Lot Acquisition Processor or Post CloserNOTE: This role is fully on-site and will not be remote at all. Recruit Right Strategies is seeking candidates with strong administrative support backgrounds to work as Lot Acquisition Specialists for a very reputable mortgage lender in the new home construction business. Previous mortgage or real estate experience is...

  • Clerical Support Specialist

    4 weeks ago

    Fairfax, United States Recruit Right Strategies Full time

    Lot Acquisition Processor or Post CloserNOTE: This role is fully on-site and will not be remote at all. Recruit Right Strategies is seeking candidates with strong administrative support backgrounds to work as Lot Acquisition Specialists for a very reputable mortgage lender in the new home construction business. Previous mortgage or real estate experience is...