RECOVERY, TOW

The Current Opportunity - Recovery, Tow & Storage Specialist

Innovative Claims Services, a progressive industry leader that provides comprehensive and tailored services for the insurance and transportation industries, is seeking a Recovery, Tow & Storage Specialist to work on behalf of our clients and support the logistics of towing and storing their assets throughout the claims process.

This is a top role for the company and offers career and financial growth opportunities, as well as a path to leadership.

While prior experience in auto insurance claims, towing, transportation or storage services, customer service, or mechanical aptitude is a plus, No Experience Required.

If you are serious about your career and looking for an opportunity and place to start leveraging your prior customer service or administrative experience, research, communication, and negotiation skills, READ ON to learn more about the company, role, and benefits & perks of working for ICS.

ICS The Company

Founded in 2006 (and growing ever since), Innovative Claims Service is a pioneer in providing consolidated insurance claims management services and is recognized as an industry leader and game changer in Claims Logistics management.

Our clients include some of the largest transportation carriers, self-insured trucking companies, and third-party administrators within the US, and ICS only continues to bring positive change to the insurance industry, transportation sector, and the handling adjuster and claims organizations.

Company Summary, Benefits, Highlights

In addition to joining an industry leader and growing team with multiple opportunities and paths for professional and financial growth, you'll enjoy many other perks and benefits, with just a few listed below.

• Option for a Hybrid work schedule after the first 90 days (3 days remote, 2 in-office), flexible shift times, and more flexibility and freedom to support optimal work/life balance
• Casual, fun, friendly, and low-stress office environment
• Generous PTO (12 days + 8 holidays/year)
• Employer subsidized medical benefits and 100% 401k match

The Role

The RTS Specialist assists insurance companies with recovery, towing, and storage logistics resulting from an insurance claim. Duties include calling tow yards to secure needed documentation, data entry to key tow bills into our system, arranging for payment, and negotiating expenses and charges.

Essential Functions

• 50% Communicating with towing and storage providers and with customers to ensure that the moving and storage of our customers' assets, the charges and invoices for services rendered, and required documentation are accurate, compliant, and cost-effective.

• 20% Researching (relevant legal, industry, and competitor information), collecting, and organizing the required information and supporting documentation to prepare for and conduct negotiations and disputes with towing service providers.

• 30% Managing, monitoring, and overseeing the RTS process and supporting documentation, forms, and files.

Key Duties & Responsibilities

• Collecting the proper information and documentation from tow operators and owners.
• Reviewing, auditing, and confirming services and charges (negotiating and disputing charges if/when necessary).
• Arranging low-cost storage, collecting payments, and paying charges for salvage services.
• Performing and managing the administrative process, and duties related to the role and services provided.
• Communicating and liaising with clients, tow operators, storage facilities, and other 3rd parties.