PATIENT SERVICE REPRESENTATIVE

3 weeks ago


Georgetown TX USA, United States Lone Star Circle of Care Full time

Provide scheduling assistance to Lone Star Circle of Care patients and perform insurance verification duties. In addition, Patient Service Representative will perform appointment confirmations, cancellations, and reschedules. Under general supervision, exercises some discretion, makes routine decisions based on existing scheduling guidelines and will assume other duties when assigned. Frequently interacts with the Patient Navigation Center Team, Clinical Staff and works under the supervision of the Patient Navigation Center Manager.


Customer Service:

 

  • Provide initial customer service to all Patient Navigation Center contacts, included but not limited to scheduling and confirming patient appointments for multiple LSCC service lines, using the current LSCC electronic telephone software system and an electronic practice management system (NextGen EPM)
  • Complete appointment confirmation calls, ensuring patients attend their appointment with Lone Star Circle of Care
  • Verify patient insurance in accordance with Lone Star Circle of Care guidelines; if the patient is uninsured the representative will inform the patient what information they will need to bring for the LSCC sliding fee program registration process in accordance with LSCC guidelines

 

Administrative:

 

  • Perform data entry, making necessary updates to patient information, demographics and insurance information, using an electronic practice management system (NextGen EPM)
  • Navigate all contacts appropriately using the current LSCC software tool
  • Applies use of department manuals and reference tools.
  • All other duties as assigned

 


REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:

 

  • High school diploma or GED preferred; additional work experience may be substituted in lieu of education
  • Minimum of one (1) year of customer service experience
  • Excellent computer skills and the ability to learn new computer programs efficiently

 

PREFERRED EXPERIENCE, EDUCATION, AND LICENSE: 

  • Six (6) months prior medical office or healthcare setting experience
  • Minimum three (3) months call center experience
  • Bilingual English/Spanish language

 



  • Georgetown, United States Beebe Healthcare Full time

    Why Beebe? Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence. Overview Under direct supervision, perform all duties related to registering patients receiving services by obtaining demographic, insurance, and...


  • Georgetown, United States Tidelands Health Full time

    Employee Type:PRNWork Shift:Night - 8 hour shift (United States of America)Join Team Tidelands and help people live better lives through better health!POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate...


  • Georgetown, United States City of Georgetown Full time

    Job DescriptionJob DescriptionThe City of Georgetown is looking for an enthusiastic, self-motivated and detail-oriented customer service representative to join their Finance Department as a Customer Service Representative!Under general supervision, this position performs duties related to developing customer relations and assistance programs and responding...


  • Georgetown, United States Lowe's Full time

    We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast...


  • Georgetown, United States HomeTeam Pest Defense Full time

    Overview: At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next...


  • Georgetown, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front...


  • Georgetown, United States Darren Featherstone -State Farm Agency Full time

    Job DescriptionJob DescriptionPosition OverviewOur Agency is seeking a qualified professional to join our amazing team for the role of Customer Services Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives...

  • Registered Nurse

    1 month ago


    Georgetown, TX, 78626, Williamson County, TX, United States Ascension Full time

    Details Department: Infusion ServicesSchedule: PRN Rotating schedule, 10 hour shifts 8 am - 6:30 pm. No weekends, holidays, or callHospital: Seton Medical Center AustinLocation: 1201 West 38th Street, Austin, TX 77083 Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term &...

  • Customer Service

    2 days ago


    Georgetown, United States Todd Hargrove - State Farm Agency Full time

    **Position Overview** Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service / Sales Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our...


  • Georgetown, TX, United States Heritage Construction Co., LLC Full time

    Heritage Construction is excited to announce an opening for the position of Outside Sales Representative, and we're actively seeking dynamic individuals who are enthusiastic about leaving a lasting impact in the industry! Committed to upholding the highest standards of quality and customer delight, we take great pride in delivering unparalleled roofing...

  • Customer Service

    17 hours ago


    Georgetown, United States Todd Hargrove - State Farm Agency Full time

    Job DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service / Sales Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional...


  • Georgetown, United States Tidelands Health Full time

    Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America) **Join Team Tidelands and help people live better lives through better health!** **Position Summary:** The Cancer Service Line Director is a position that will have overall responsibility for the successful development and implementation of detailed plans outlining the...


  • Georgetown, United States Schell Brothers LLC Full time

    Job DescriptionJob DescriptionDescription:Skyline Aviation is seeking a full time Customer Service Representative (CSR). This role is responsible for providing professional and cheerful service to all customers, passengers and visitors who pass through the FBO. CSRs are the face of Skyline Aviation to our customers and are responsible for providing...


  • Georgetown, United States Pain Specialists of America LLC Full time

    Job DescriptionJob DescriptionDescription:Pain Specialists of America (“PSA”) is a Texas-based, multisite comprehensive pain management company that includes over 15 locations, two ASCs, and one CLIA-certified laboratory located in New Braunfels. PSA is growing rapidly. The Patient Engagement Specialist and all PSA employees must demonstrate an absolute...


  • Georgetown, United States Pain Specialists of America LLC Full time

    Job DescriptionJob DescriptionDescription:Pain Specialists of America (“PSA”) is a Texas-based, multisite comprehensive pain management company that includes over 15 locations, two ASCs, and one CLIA-certified laboratory located in New Braunfels. PSA is growing rapidly. The Patient Engagement Specialist and all PSA employees must demonstrate an absolute...


  • Georgetown, United States TPI Partners Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative / Office Administrative Assistant to join our team! You will perform clerical, administrative functions, and customer service in order to drive company success.Responsibilities:Answer incoming calls and emails from customers inquiring about their ordersSend updates to customers...


  • Georgetown, United States VitalCaring Group Careers Full time

    As we expand our services in new and existing markets, we're looking for a Patient Services Coordinator, LN who shares our values of being Trustworthy, Capable, Compassionate, Proactive, and most importantly, called to serve patients in their homes. The Patient Services Coordinator, LN serves as a bridge linking patients to the home health care they need. In...


  • Georgetown, United States VitalCaring Group Full time

    As we expand our services in new and existing markets, we're looking for a Patient Services Coordinator, LN who shares our values of being Trustworthy, Capable, Compassionate, Proactive, and most importantly, called to serve patients in their homes. The Patient Services Coordinator, LN serves as a bridge linking patients to the home health care they need. In...


  • Georgetown, United States Clinical Pathology Laboratories Full time

    Job Functions, Duties, Responsibilities and Position Qualifications: Multi-tasking is your middle name. Youve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. Youre also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of...


  • Georgetown, United States 1st Franklin Financial Full time

    Job Description 1st Franklin is looking for a part-time Customer Service Representative to leverage customer service skills, business knowledge, technical skills, and interpersonal relationship skills to assist and meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of...