Customer Service Representative
3 weeks ago
The City of Georgetown is looking for an enthusiastic, self-motivated and detail-oriented customer service representative to join their Finance Department as a Customer Service Representative
Under general supervision, this position performs duties related to developing customer relations and assistance programs and responding to questions and complaints regarding utility billing and City services. Also receives, receipt, records and process all utility and municipal payments in an accurate and timely manner. Assists in work related to customer accounts and utility payment plans. Employee is responsible for operating City Hall's main telephone numbers to direct calls to proper individuals and/or department. Performs other duties in the Finance department as needed. Reports to the Revenues Manager and Finance Director.
ESSENTIAL JOB FUNCTIONS
Collect, process and balance all revenues received, to include, utility payments, business license fees, hospitality fees, permit fee and all other municipal revenues.
Assists with the development of public relations and assistance programs such as conservation measures, electrical safety, hurricane awareness and fire prevention.
Responsible for operating City Hall's main telephone numbers to process/direct incoming, outgoing, and inter-office calls.
Receives and responds, orally and in writing, to customer and citizen inquiries, complaints and requests for information and services to include greeting office visitors. Notifies supervisors and other appropriate personnel when complaints are received.
Assists with the development and maintenance of utility policies and procedures and the creation of various forms for processing account information; conducts surveys of other public utilities regarding utility policies and procedures.
Investigates and corrects errors in billings and other records.
Sets up payment plans for customers with high utility bills; assists needy customers with locating social agencies that may provide financial assistance with utility bills.
Prepares, types and maintains correspondence files regarding customer accounts; ensures the accuracy of all customer account master file information.
Conducts credit checks; researches billing and usage histories.
Records pertinent information on service orders and dispatches to appropriate department.
Follows up with customers to ensure their service requests have been appropriately responded to.
Enters data into computer; writes and coordinates execution of utility service orders; ensures effective and efficient handling of related paper flow among various City departments.
Assists customers with opening new accounts for utilities and explaining city rates and fees to include the services that the city provides.
Receives applications for budget billing.
Represents the City in a polite and courteous manner; gives directions and answers questions for walk-in customers.
Coordinates activities and projects with other departments, divisions and agencies as appropriate.
Performs general administrative/clerical work as required, including but not limited to preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, answering the telephone, etc.
Attends meetings, training, conferences and seminars as appropriate to enhance job knowledge and skills.
ESSENTIAL SAFETY FUNCTIONS
It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
ADDITIONAL JOB FUNCTIONS
Performs related duties as required.
MINIMUM TRAINING AND EXPERIENCE
Requires an Associate's degree in business administration, accounting or related field supplemented by one to two years of general administrative experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED
TO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements: Must be physically able to operate a variety of machines and equipment including a computer, calculator, telephone, copier, etc. Must be able to exert up to five pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time. Must be able to lift and/or carry weights of up to ten pounds.
Deadline for all applications: August 9, 2016
City of Georgetown is a Drug Free and Equal Opportunity Employer
Job Posted by ApplicantPro
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