ANCILLARY SCHEDULER, REGISTRATION

3 weeks ago

FL United States Orlando Health Full time
Position Summary Position Summary This position provides scheduling, registration and patient charge services to ancillary departments. Responsibilities Essential Functions • Effective pre-registration, registration and scheduling of multiple patient appointments. • Manages the multiple additions and cancellations of patient appointments. • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems • Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations. • Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff. • Responsible for entry of patient charges. • Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions. • Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient. • Performs check in and check out of patients. • Acts as a liaison to the clinical staff. • Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities. • Acts as a resource for training or mentoring of new team members. • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities. • Attends and participates in department staff meetings and attends other meetings as assigned. • Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager. • Responsible for reviewing and adhering to all corporate departmental and education initiatives. • Assists his/her supervisor/manager in planning and organizing department activities. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Regularly communicates with patients and clinical departments regarding registration and scheduling issues. • Takes a proactive role in problem resolution. • Performs all other duties as assigned. Qualifications Education/Training Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education. Licensure/Certification None. Experience Two (2) years' experience in financial, business office, or customer service environment required. Computer knowledge necessary.

Education/Training Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education. Licensure/Certification None. Experience Two (2) years' experience in financial, business office, or customer service environment required. Computer knowledge necessary.

Essential Functions • Effective pre-registration, registration and scheduling of multiple patient appointments. • Manages the multiple additions and cancellations of patient appointments. • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems • Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations. • Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff. • Responsible for entry of patient charges. • Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions. • Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient. • Performs check in and check out of patients. • Acts as a liaison to the clinical staff. • Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities. • Acts as a resource for training or mentoring of new team members. • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities. • Attends and participates in department staff meetings and attends other meetings as assigned. • Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager. • Responsible for reviewing and adhering to all corporate departmental and education initiatives. • Assists his/her supervisor/manager in planning and organizing department activities. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Regularly communicates with patients and clinical departments regarding registration and scheduling issues. • Takes a proactive role in problem resolution. • Performs all other duties as assigned.

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