Patient Registration Interviewer
3 weeks ago
- Registers all patients to the hospital in accordance with the procedures.
- Verifies all outpatient surgeries, admissions, and diagnostic testing have proper authorization.
- Accurately registers arriving patients who have been referred by a physician for treatment and or diagnostic testing.
- Accurately Pre-Registers and Registers patients for services and accurately gathers all necessary demographic information including insurance and billing information.
- Obtains all required signed documents from patients (i. e. Consent for treatment, Important Message from Medicare, Important Message from Tricare, HIPAA Notification, etc.)
- Demonstrates accurate use of insurance verification tools (i. e. Passport Next Bar/OneSource, NM Medicaid portal, Presbyterian Portal, Availity web portal, etc.)
- Accurately scans all required documents into patient’s account.
- Thorough description of registration events in account notes.
- Schedules patient for all services required in centralized scheduling with use of proper phone etiquette and customer service.
- Accurately complete Advanced Beneficiary (medical necessity) checks on patients as required.
- Accurately complete Medicare Secondary Payer questionnaire as required.
- Accepts patients in order of arrival with the exception of emergency, scheduled appointments or stat cases which have priority.
- Verifies insurance benefits, notifies patient of their financial responsibility at time of service.
- Collects payments on patient accounts at time of service and on other outstanding patient accounts.
- Facilitate appointments with Medicaid Eligibility Workers and/or Financial Counselors, if necessary.
- Balances designated cash drawer at end of shift.
- Assists patients with insurance, billing and other inquiries they might have pertaining to their hospital account.
Requirements
Education
Required:
High School
Licenses & Certifications
Preferred:
C-Heartsaver
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