PATIENT ACCESS REP

4 weeks ago

Madison WI USA, United States UnityPoint Health Full time
12983BR

FTE: 0.7

Shift: Week 1: Mon, Tue, Sat & Sun. Week 2: Wed-Fri 2:00p-10:30p

Compensation: $17.79, based on experience.

Hours Per Week: 28

Weekends: No

Benefit Eligible

The Patient Access Specialist is responsible for establishing and maintaining complete patient records within the Epic System, including all patient demographic information, and insurance information to establish a clean claim, and to ensure that Joint Commission, Meaningful Use, CMS and Billing requirements are met. They will establish and assign hospital account numbers to be used for billing and documentation. They will also determine out of pocket costs for patients, and collect deductibles, co-payments, and coinsurance at the time of registration. They will identify and handle customer needs, providing exceptional customer service in a timely and efficient manner while working in a team environment. The Patient Access Specialists are a resource for physicians, Access Center staff, office staff, nursing units, ancillary hospital departments, patients, and family members. This position will be part of the Emergency Department pod, and will likely spend a significant amount of time standing and walking while registering patients throughout the ED.

Why UnityPoint Health?

* Commitment to our Team - For the second consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
* Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
* Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
* Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
* Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
* Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

Required Qualifications:

* High school diploma or equivalent
* 1 year experience in a healthcare setting performing scheduling, registration, insurance verification and/or billing functions.
* Experience with, as well as working knowledge of medical terminology
* Customer Service Experience
* Knowledge of scheduling and registration requirements
* HIPAA regulatory requirements
* Knowledge of healthcare operations
* Knowledge of telephone communication skills
* Standard Keyboarding Skills

Preferred Qualifications:

* Medical Terminology training, Epic System training, Knowledge of Insurance Terminology and processes
* Previous experience working with the Epic System
* Working knowledge of Epic - preferred ADT, Resolute, Cadence Referrals, Radiant, OpTime
* Knowledge of insurance verification using various websites/software
* Working knowledge of Medical Terminology
* Working knowledge of insurance terminology, including CPT and ICD-9 Codes or their successor.
* Call Center Experience
* Knowledge of Microsoft Office programs (e.g., Word, Outlook and Excel)
* Knowledge of the healthcare insurance industry and regulations

EEO/M/F/D/V

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