Director of Product Management, End-User Experience Monitoring

2 weeks ago


San Francisco CA, United States CISCO Systems Full time

ThousandEyes is looking for a Director of Product Management to continue the growth of our end-user experience monitoring business. The role includes direct product ownership and team responsibilities over our endpoint vantage points deployed on a diverse set of end-user devices and the ThousandEyes platform capabilities that bring the data to life. Helping customers of all sizes manage their workforce digital experience and ensure they have the right visibility and control where it matters to them. We believe this area has significant room for further expansion into additional use cases and capabilities. We are looking for a leader to help lead this product line and continue to explore. Reporting to the VP of Product, you’ll set direction by working directly with customers and make plans come to life by leading a cross-functional team of design, engineering, and go-to-market. Your mission is to deliver massive customer and business value by shipping the right product at the right time.Stay hands-on with customers to keep them happy today while gaining insight into future ideasDefine & drive the vision to help customers of every size see every digital experience like it’s their own - from the device through the appIdentify and execute on go to market and distribution opportunities to further integrate ThousandEyes capabilities into new devices and partnersDistill a vision into a compelling roadmap that focuses on solving customers' complex problemsDevelop a clean user experience in the product to enable customers to identify and act on recommendations quicklyBuild and lead a great product team (recruit, hire, coach, mentor) with clear, measured outcomesWhat We’re Looking For Technical Acumen: You will work closely with engineering to understand technical tradeoffs and their impact on the product. Being comfortable with end-user devices and networking technologiesProduct Sense: Our favorite product managers bring together insights from every corner (customers, engineering, design, and go-to-market teams) to design and build the best product experience.Curiosity: The best candidates understand that creativity and growth start with a curious, humble mindset and asking thoughtful questions. Ownership: The best product managers take the responsibility of delivering a successful product to heart, and step in wherever needed, even if crossing typical role boundaries; they never shy away from the details nor lose sight of the bigger picture.Communication: Effective communication to any audience (company leadership, engineering, customers, and more) is key to success in this role. Attitude & Ambition: The best candidates are smart, hard-working, competitive, and not afraid to fail. They are a team first but willing to take the lead with minimal guidance and supervision. Apply for this role if you:Have 5+ years of Product Management experience, ideally with demonstrated success in enterprise/SaaS software products. Experience and/or passion for working with networking and machine learningBonus: have experience scaling a high-growth product from early stages (



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