ONSITE DEDICATED SPECIALIST II
2 weeks ago
The Dedicated Onsite Specialist role provides onsite technical support to a specific C Spire Business customer that has existing service/support agreements. Some advanced technical experience is necessary, but more importantly, this should be an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve desktop and systems administration support.
Essential Functions
- Manage Service Requests, Incidents, and Problems through a ticketing system.
- Help ensure day-to-day operations of IT Infrastructure.
- Answer inbound service calls as necessary.
- Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server, etc.).
- Administer and troubleshoot Citrix Servers.
- Administer and troubleshoot VMware.
- Administer and troubleshoot database technologies/software.
- Perform advanced troubleshooting of WiFi/network.
- Lead periodic technical meetings.
- Provide coaching and feedback to junior staff.
- Any other task or duty as assigned or required.
Required Education, Experience, and Certifications
- Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification OR equivalent level of experience to parallel industry standard certifications.
- Candidate should have some experience in a job supporting Windows desktops and/or servers.
- Proficient in written and oral communication (English)
Preferred Education, Experience, and Certifications
- 3 or more yrs. of relevant work experience providing customer facing support or support in a Call Center environment
- Basic networking familiarity
- Excellent Customer Service skills
- Project Management experience
- SQL Database experience
- Transportation logistics experience
- EDI experience
- IT Management
Some experience in the following is preferred:
- Networking/switching/server hardware
- A+, Network+ Certifications
- Windows 10, Windows 11
- Server 2016, Server 2019
- Active Directory
- Microsoft Office Suite
- Terminal Servers
- Citrix XenApp, Citrix XenDesktop
- Trucking industry experience
- ServiceNow experience
Additional Eligibility Qualifications:
- Candidate should have reliable transportation.
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