PRN PATIENT SERVICE REPRESENTATIVE

3 weeks ago

Castle Rock CO USA, United States Health Images Full time
Health Images Castle Rock is looking to add a PRN Patient Service Representative to our teamThis is an as-needed (PRN) position, no set schedule| Position Pay Range $17.73 - $19.90

Summary/Objective:

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

Essential Functions

1. Answers inbound calls to the Center.

2. Provides a friendly and warm greeting to all patients and/or providers.

3. Checks scheduled patients in/out and ensures proper documentation is received from patient.

4. Collects co-pays, co-insurance, and deductible if necessary.

5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.

6. Ensures accurate data entry for patient registration.

7. Assists with medical records as needed.

8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.

9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.

10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)

11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.

12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).

13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).

14. Monitors waiting room to avoid extended wait time and to assists patients as needed.

15. Requests orders and processes new/same-day requests.

16. Requests all patients complete a satisfaction survey after their exam.

17. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Communication Proficiency.

2. Organizational Skills.

3. Time Management.

4. Problem Solving/Analysis.

5. Customer/Client Focus.

6. Collaboration Skills.

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

• One plus year of experience providing exceptional customer service - healthcare environment preferred

• Detail oriented, self-motivated, a problem solver and a team player

• Ability to navigate multiple computer screens and browsers quickly and accurately

• Ability to excel in a very fast-pace team environment

• Ability to continuously exceed company and customer expectation

• Strong communication skills & professional demeanor

Education/Certifications:

• Minimum of High School diploma or equivalent (GED)

Additional Eligibility Qualifications

None required for this position.

Compliance

Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company Benefits

Below is a list of benefits that are offered to employees, once eligibility is met.

• Health Benefits: Medical/Dental/Vision/Life Insurance

• Company Matched 401k Plan

• Employee Stock Ownership Plan

• Paid Time Off + Paid Holidays

• Employee Assistance Program

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating: 1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Health Images is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

Accepting applications on an on-going basis

  • PRN Patient Service Representative

    1 week ago

    Longmont, CO, United States Health Images Full time

    Health Images is looking to add a PRN Patient Service Representative to our team!This is an as-needed (PRN) position, no set schedule | Position Pay Range $17.73 - $19.90Locations include Women's Imaging Longmont, Health Images Longmont, and Women's Imaging at BoulderSummary/Objective:The Patient Service Representative (PSR) focuses on the delivery of...

  • PRN Patient Service Representative

    1 week ago

    Thornton, CO, United States Health Images Full time

    Health Images is looking to add a PRN Patient Service Representative to our team!This is an as-needed (PRN) position, no set schedule| Position Pay Range $17.73 - $19.90 | Supporting Northern Colorado LocationsSummary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses...

  • Patient Service Representative

    2 days ago

    Castle Rock, United States AdventHealth Full time

    Please attach a copy of your resume, license/certifications to your application—thank you! All the benefits and perks you need for you and your family: Benefits from Day One  Paid Days Off from Day One  Student Loan Repayment Program  Career Development   Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part...

  • Food Service Specialist PRN

    24 hours ago

    Castle Rock, United States AdventHealth Full time

    **All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Student Loan Repayment Program + Career Development + Whole Person Wellbeing Resources **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the...

  • Food Service Specialist PRN

    2 days ago

    Castle Rock, United States AH Rocky Mountain Full time

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person,...

  • Patient Access Representative Ii

    1 day ago

    Rock Hill, United States Conifer Revenue Cycle Solutions Full time

    **JOB SUMMARY** Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant...

  • Patient Service Representative

    1 month ago

    Round Rock, United States Urology America, MSO Full time

    At **Urology Austin**, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care. In choosing a career with **Urology Austin**, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven,...

  • Patient Service Representative

    2 days ago

    Round Rock, United States US Radiology Specialists Full time

    Touchstone Medical Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Patient Service Representative to help support our Northwest location in Austin, TX. Shift: Monday - Friday (12pm - 9pm)Benefits: We offer a PREMIUM base pay, shift differential, MONTHLY bonus opportunities, and an excellent benefits program....

  • Patient Service Representative

    7 days ago

    Round Rock, United States Urology America, MSO Full time

    At Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care. In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based...

  • Patient Services Specialist

    7 hours ago

    Little Rock, United States CARTI Full time

    DescriptionJOB SUMMARY:The Patient Services Specialist (PSS) uses their experience and knowledge to appropriately triage scheduling and clerical duties. This individual will have the technical knowledge to properly schedule appointments, maintain patient records, and perform clerical task. Their work allows the physicians and clinical staff to devote their...

  • Emergency Department Patient Services Representative

    2 weeks ago

    New Castle, United States UPMC Full time

    UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support patient registration at the front desk and bedside located at UPMC Jameson. As a casual employee, you will be required to work at least 8 hours a week, but can work more hours based on staffing needs. Status: Casual, 8 hours/week Potential Shifts:...

  • Patient Service Representative

    1 month ago

    Round Rock, United States Urology America, MSO Full time

    Job DescriptionJob DescriptionAt Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative,...

  • Patient Service Representative II

    1 day ago

    Round Rock, United States Texas Oncology Full time

    Overview: The US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology ! This position will support the Medical Oncology Department at our 4101 James Casey Street #100 locatio n in Austin, Texas. Typical work week is Monday through Friday 8:30a - 5:00p.Note from Hiring Manager: Come join our team that is...

  • PRN MRI Technologist

    2 days ago

    Castle Rock, United States Health Images Full time

    Health Images is looking for PRN MRI Technologists to join our team and support our Castle Rock location!Position Pay Range $35.65 - $45.96 | A PRN differential will be added based on the selected shiftSummary/Objective:Performs MRI procedures according to protocol and age specific needs, including patient preparation. Maintains and monitors patient...

  • PRN MRI Technologist

    2 days ago

    Castle Rock, United States Health Images Full time

    Health Images is looking for PRN MRI Technologists to join our team and support our Castle Rock location! Position Pay Range $35.65 - $45.96 | A PRN differential will be added based on the selected shift Summary/Objective: Performs MRI procedures according to protocol and age specific needs, including patient preparation. Maintains and monitors patient...

  • Radiology Tech PRN

    1 day ago

    Castle Rock, United States AdventHealth Full time

    Please attach a copy of your resume, license/certifications to your application-thank you! **All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Student Loan Repayment Program + Career Development + Whole Person Wellbeing Resources **Our promise to you:** Joining AdventHealth is about...

  • MRI Tech PRN

    1 day ago

    Castle Rock, United States AdventHealth Full time

    Please attach a copy of your resume, license/certifications to your application-thank you! **All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Student Loan Repayment Program + Career Development + Whole Person Wellbeing Resources **Our promise to you:** Joining AdventHealth is about...

  • Patient Svcs Representative

    1 day ago

    New Castle, United States UPMC Full time

    **University of Pittsburgh Physicians Department of Urology is hiring a full-time Patient Services Representative to join their team in New Castle, PA.** This is a Monday through Friday daylight position with one late shift every Monday, but an early out at 2pm every Friday! No weekends required. This is a busy, fast paced practice. We are growing and...

  • Patient Svcs Representative

    1 day ago

    New Castle, United States University of Pittsburgh Medical Center Full time

    University of Pittsburgh Physicians Department of Urology is hiring a full-time Patient Services Representative to join their team in New Castle, PA. This is a Monday through Friday daylight position with one late shift every Monday, but an early out at 2pm every Friday! No weekends required. This is a busy, fast paced practice. We are growing and looking...

  • Patient Service Representative

    1 week ago

    Little Rock, United States EngageMED Inc. Full time

    Job Type Full-time Description This position delivers excellent customer service by communicating with patients over the phone and in person to provide necessary information to schedule patient appointments within times allocated by clinic physicians. Responsibilities: • Provides initial contact for LRDC patients. • Greets patients as they arrive and...