PATIENT NAVIGATOR LEAD
2 weeks ago
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Work Location: Santa Monica, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday-Friday, 8:00am-5:00pm
Posted Date
02/21/2024
Salary Range: $22.03 - 43.68 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
12737
Primary Duties and Responsibilities
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In this role, you will serve as the Lead of the Patient Navigator team in the Santa Monica Hematology-Oncology clinics working to optimize the patient experience by assuring smooth patient flow, minimal wait times, and overall patient satisfaction. you will be expected to use in-depth knowledge of UCLA Health's processes and resources to creatively and effectively facilitate patient care and the overall patient experience. You also will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients and their families, physicians, and clinic staff.
Salary range: $22.03/hr - $43.68/hr
Job Qualifications
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Required:
* Ability to make independent judgments and to evaluate complex issues.
* Administrative abilities to resolve complex and sensitive issues with diplomacy.
* Oral communication skills to speak with individuals of varying backgrounds to obtain and convey specific information.
* Skill in working independently with a minimal amount of direction.
* Ability to establish and maintain cooperative working relationships with physicians, staff, patients, and administrative personnel.
* Knowledge of contact persons in order to direct patients to appropriate departments in an effort to resolve issues and provide patient-related materials.
* Ability to speak to individuals using appropriate grammar and vocabulary to obtain information, explain policies and procedures.
* Working knowledge of medical oncology terminology.
* Working knowledge of University policies, procedures and forms as they relate to performance of job duties.
* Skill in performing duties with frequent interruptions and/or distractions.
* Computer skills should include working knowledge of Microsoft Word, Excel, and Outlook as well as experience with electronic medical record systems.
* Demonstrated knowledge of appointment and encountering procedures.
* Knowledge of insurance authorization and verification process.
* Skill in analyzing information, problems, situations, practices and procedures.
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