PATIENT NAVIGATOR

3 weeks ago


Highland Park CA USA, United States Comprehensive Community Health Centers Full time
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Description

PATIENT NAVIGATOR JOB SUMMARY

Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator will be responsible for directing patients to resources and manage information.

PATIENT NAVIGATOR ESSENTIAL DUTIES AND RESPONSIBILITIES

Patient Portal - MU 1&2

Assist patients with electronic access to their health information online and on demand

Run daily reports using computer systems to track patients they have assisted

Assist patients with the initial log in process and provide overview of the portal features

Train patients on how to send messages to the clinics

Assist patients over the phone who may have issues navigating through the portal ? Deactivate portal account (patient turns 12 years old)

New Patient Coordination

Make phone call according to a defined protocol to all new patient to address the following items:

* Welcome patient and confirm appointment
* Provide appropriate directions / parking instructions
* Insurance questions
* Instruct to bring appropriate paperwork to the first visit

Greet new patients and present new patient educational materials, introducing all services offered at CCHC

Schedule patients for a dental or optometry initial visit if patient has never had a dental or eye exam (depending on coverage or can pay for service out of pocket)

Assist patients to complete registration forms and enrollment in Family PACT or hand them over to Covered CA coordinator

Capture referral source - how did they hear about CCHC, why did they choose CCHC for their care? This data can be used to strengthen marketing/outreach efforts in the community and help direct efforts to develop partnerships with the private sector or nonprofits/community organizations

Call patients after their initial visit to inquire on their satisfaction and remind them of their next appointment. Log new patient complaints and look for trends and recommend solutions

Existing Patient Coordination

Collect Patient Satisfaction Surveys

Ensure waiting room, triage, exam rooms and MA work areas are stockpiled with appropriate health education and marketing materials

Outreach

Call and send welcome packets to new HMO patients assigned to our PCP ? Processing PIP applications for patients

Requirements

PATIENT NAVIGATOR EDUCATION AND EXPERIENCE

* High school diploma or equivalent; Associate Degree preferred
* Computer Literate with competency in Microsoft Office; Web Online skills • Prior experience with HIPAA regulations preferred.
* 2 years experience in Customer Service required preferably in Medical Field
* Bilingual in Spanish required

PATIENT NAVIGATOR Pay Rate: $17- $19 an hour

PATIENT NAVIGATOR BENEFITS:

* Medical, Dental and Vision - 100% paid by Employer
* Life Insurance and Accidental Dismemberment - 100% paid by Employer
* Paid Holidays
* Paid Time Off
* 401K
* 401K Matching
* Flexible Spending Account
* Fringe
* Supplemental Insurance to the first visit

Salary Description

$17- $19 an hour
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