Helpdesk Supervisor with Security Clearance
3 weeks ago
As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies
Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace
The company serves as a valued partner to essential government agencies and supports every branch of the U.S
armed forces
Each day, our employees do the can't be done by solving the most daunting challenges facing our customers
Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities Key Responsibilities:
• Direct supervision of the Helpdesk Support Team, including scheduling, training, and performance evaluation.
* Provide expert-level technical support alongside the team, diving into complex issues and delivering solutions.
* Ensure the team adheres to ITIL best practices in all aspects of incident, problem, and change management.
* Develop and maintain a comprehensive knowledge base, encouraging the team's reliance on self-service and shared expertise.
* Monitor customer interactions and elevate the quality of service by providing feedback and coaching.
• Conduct regular team meetings to review open issues, discuss new procedures, and provide ongoing training.
* Manage and oversee the Training and Exchanges Automated Management System (TEAMS) Helpdesk ServiceNow™ System for any new and existing tickets from TEAMS users.
• Promote effective usage of the TEAMS system by providing quality customer support to its users.
* Coordinate with the USAID Responsible Officer (RO)/Alternate Responsible Officer (ARO) to communicate changes to the Helpdesk system to all active TEAMS users using tools within the application.
• Review and make updates to the training plan on a biannual basis, deliver in person or virtual training to USAID staff and partner organizations.
* Send Service Desk statistics reports monthly to the RO/ARO in M/MPBP, including but not limited to number of new Service Desk tickets generated that month, number of tickets closed, total number of active tickets, average number of days to resolve tickets, and overall satisfaction from customers.
• Deliver in person or virtual training to USAID staff and Implementing Partners on the use of the TEAMS system as specified in the approved Training Plan.
* Update SOPs for Service Desk support to TEAMS, provide training to stakeholders on system use, process and manages shipments from commercial shipping agents.
* Maintain familiarization with the general underlying policy issues as well as the database issues to forward policy questions to the RO or ARO staff; develop understanding of the Agency and Federal visa compliance programs and guidelines to ensure inquiries and questions are answered correctly.
* Send out alerts of upcoming maintenance actions that may impact system access to TEAMS active users.
Qualifications Basic Qualification:
• U.S
Citizen; eligible for DOD Secret Clearance.
* Bachelor's degree with 5 - 7 years, or master's degree with 3 - 5 years, or PhD with 0 - 3 years' experience is required.
* Strong attention to detail and able to identify trends in service requests and incident response.
* Ability to work independently and take initiative to do what is needed to achieve quality performance goals.
* Be available for functional and technical support Monday - Friday, 8am - 5pm, Eastern Standard Time.
* Must be proficient in the English language.Preferred Qualification:
• Active DOD Secret Security Clearance.
* ITIL v.4 Certification
* ServiceNow Incident Management Experience
Target Salary Range $86,000 - $138,000
This represents the typical salary range for this position based on experience and other factors
SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran
Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily
We're fully committed to the growth of our employees
From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
• Paid Time-Off and Holidays
* Retirement
* Life & Disability Insurance
* Career Development
* Tuition Assistance and Student Loan Financing
* Paid Parental Leave
* Additional Benefits
* Medical, Dental, & Vision Care
-
Helpdesk Support Specialist with Security Clearance
11 hours ago
Washington, United States Equiliem Full timeOur client is looking for a Helpdesk Support Specialist to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. Location: This position will be 100% onsite at the customer location in Washington, DCClearance: Public Trust security clearance required (Secret Clearance highly desired) Job Duties:• Deskside support for any user...
-
CRM Helpdesk
4 weeks ago
Washington, United States ASP Web Solutions Full timeJob DescriptionJob DescriptionTitle: CRM HelpdeskLocation: Washington, DC- on the job training will be held in Fairfax,VADuration: On going/ Long-termJob Description:ASP seeks a CRM Business Systems Analyst to support the Digital Solution program. The selected candidate will have the ability to assist customers with Customer Relationship Management (CRM)...
-
Service/Helpdesk Admin
2 weeks ago
Washington, United States CMI Management Full timeJob DescriptionJob DescriptionJob SummaryThe Service/Helpdesk Admin (Production Control Clerk/Dispatcher) will provide excellent customer service while providing helpdesk and dispatch administrative support services for CMI’s client in Washington, DC.Key Job FunctionsRespond to service desk requests and collect all pertinent information, including:...
-
Program Supervisor with Security Clearance
3 weeks ago
Washington, United States Cherokee Federal Full timeProgram Supervisor This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. The Program Supervisor shall serve in a supervisory role responsible for directing the work of Support Coordinators and Lead Support Coordinator contractor personnel performing Mega Victim Case Assistance (MCAP)...
-
Carpenter with Security Clearance
4 weeks ago
Washington, United States Cooper Building Services LLC Full timeOur company is seeking a skilled and experienced Carpenter to join our team. The ideal candidate will have at least three years of experience in carpentry, with a strong background in construction and renovation projects in secure or classified sites. As a Carpenter for Secure/Classified Sites, you will be responsible for building, repairing, and installing...
-
Washington, United States VTG Full timeOverview VTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Security customers, we leverage innovative technologies, deep domain knowledge, and advanced technical expertise to deliver agile solutions matched to the mission. Whether improving speed to capability,...
-
Washington, United States Amentum Full timeIf you have BI, BI Case Reviewer, Adjudications, or Investigative Federal Law Enforcement experience we're looking for you! * Independently develop various types of manuals, forms, instructions, and the like, to facilitate operation of the FBI Security Program. Participate in special projects such as planning the implementation of new or revised programs. *...
-
Personnel Security Assistant 1
1 month ago
Washington, United States Advantage SCI Full timeJob DescriptionJob DescriptionPosition: Personnel Security SpecialistReports To: The Customer and Project ManagerClearance Type: Active TS ClearanceWork Location: Washington D.C.Job Description:This position will support and conduct activities focusing on personnel security. The typical tour of duty for this position is from 7:30 AM to 4:30 PM, Monday thru...
-
Sharepoint Specialist with Security Clearance
4 weeks ago
Washington DC Post Office, United States OMW Consulting Full timeSharepoint Specialist Washington,DC on site Top Secret clearance needed $130k-$150k DEO My client a leading Cyber Security consultancy is looking to hire a Sharepoint specialist to be based on site at one of their government clients in Washington, DC. For this role you must have an active Top Secret clearance. To be considered for the position you will also...
-
All-Source Analsyt with Security Clearance
4 weeks ago
Washington, United States Watershed Security, LLC Full timeCOMPANY OVERVIEW Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment. We are growing fast and strive to deliver our vision every day: “To inspire trust and respect with our...
-
Security Specialist
4 weeks ago
Washington, United States ADVANTAGE SCI Full timeJob Description Position Title: Security Specialist Reports To: The Customer and Project Manager Clearance Type: Active Top Secret with ability to obtain SCI with CI Poly Work Location: JBAB, Washington D.C. Job Description: Advantage SCI is seeking Special Security Officers to be considered for full-time employment. Individuals shall provide customer...
-
Washington, United States Cherokee Federal Full timePersonnel Security Specialist This position requires an active TS/Sensitive Compartmental Information (SCI) clearance and the ability to pass additional security checks by US Dept of Treasury The Personnel Security Specialist will assist with investigative and administrative actions needed to ensure all personnel who require access to information are...
-
Network Engineer Junior with Security Clearance
1 month ago
Washington DC, United States ALTA IT Services Full timeNetwork Engineer III ALTA IT is looking for a Network Engineer to provide support for LAN/WAN by developing network support processes, procedures and guidelines for troubleshooting network events and performing sustaining tasks. This role will designs and maintains network environments to comply with relevant compliance standards and evaluates, consults...
-
ISSO with Security Clearance
4 weeks ago
Washington, United States Anonymous Employer Full timeSenior ISSOWashington, DC - Hybrid $140k + bonus My client is looking for a Senior ISSO to be on site in a hybrid role. This position requires someone with an active top secret clearance, to be considered for this role you need experience with the following: Required: TS Clearance - SCI eligible 5 Years exp working as an ISSO Experience with any of the...
-
Cyber Tools Engineer, TS/SCI
23 hours ago
Washington, DC, United States GuidePoint Security Full timeGuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government...
-
TA2-18H Security Engineer
4 weeks ago
dc, United States Softek International Inc. Full timeJob Type Full-time Description Supports the DHS Enterprise Engineering Division within the Office of the Chief Information Officer (OCIO) is responsible for the architecture, design, engineering, Tier 3 operations support, maintenance, and management of the network and security infrastructure. This program portfolio includes management and oversight of the...
-
Network Security Engineer
3 days ago
Washington, DC, United States Sonsoft Full timeCompany DescriptionSonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.Job DescriptionThe essential functions/responsibilities for this role:Provide...
-
Washington, United States ADVANTAGE SCI Full timeJob Description Position: Personnel Security Specialist Reports To: The Customer and Project Manager Clearance Type: Active TS Clearance Work Location: Washington D.C. Job Description: This position will support and conduct activities focusing on personnel security. The typical tour of duty for this position is from 7:30 AM to 4:30 PM, Monday thru Friday,...
-
Protective Security Officer
1 month ago
Washington, United States Master Security Full timeJob DescriptionJob DescriptionMaster Security is a leading provider of security services to government and private sector clients in the North Capitol Region. With a history of reliability spanning more than 50 years, Master Security continues to provide focused, experienced, and professional security personnel and security solutions.Master Security is...
-
Junior Financial Analyst with Security Clearance
4 weeks ago
Washington, United States Kratos Defense and Security Solutions Full timeJob Description Kratos Defense & Rocket Support Services is currently seeking a Junior Financial Analyst to support a NAVSEA business financial manager (BFM). Looking to jump start your career or change profession? This position is a great starting point for a career in Government financial management and will provide skills to build on for long-term growth....