SMB Account Manager
2 weeks ago
San Francisco, CACustomer Success /Full Time /HybridAbout the RoleAs an Account Manager at Canary Technologies, you'll spearhead efforts to manage renewals and increase customer loyalty within the SMB segment. This role is part of the Customer Success team and is responsible for maximizing revenue retention, driving customer satisfaction, and forging fruitful relationships with our customers. We are growing quickly, and the day-to-day responsibilities will evolve as the company grows.This opportunity will provide close interaction with senior leaders and founders. Our founders are alums of the Cornell Hotel School, Columbia University, and The University of Pennsylvania- Wharton. They have previously built software companies, and have worked at firms such as Bain & Company, and Starwood Hotels & Resorts.We are an organization that strongly believes in meritocracy and performance. There is significant opportunity for advancement and growth in this role, both of which are based on performance and talent.Responsibilities Drive Retention: Actively work to maintain and increase gross retention revenue within the SMB segment by implementing strategies to minimize churn and enhance customer loyalty.Manage Renewals & Minimize Churn: Take charge of the renewals process by identifying at-risk customers early and implementing targeted strategies to retain them. Actively engage with customers considering cancellation to understand their concerns and prevent churn.Identify Expansion Opportunities: Increase net retention revenue by analyzing health metrics and usage patterns to identify and surface opportunities for account expansion.Scale Customer Health Management: Proactively monitor the overall health of our SMB segment and partner with Customer Success Managers (CSMs) to implement scaled customer health management initiatives.QualificationsBA/BS2+ years of relevant work experience, preferably in a high-growth startup environment.Strong aptitude for data analysis, with the ability to derive meaningful insights from complex datasets.Excellent verbal and written communication skills, capable of conveying complex ideas effectively to a diverse audience.Proven track record of success in driving renewals and expansion initiatives specifically tailored to the SMB customer segment.Self-starter mentality with a demonstrated ability to initiate and drive projects to completion autonomously.Ability to work collaboratively across teams, building strong relationships with stakeholders and colleagues.BenefitsHealth Care PlanPaid Time Off (Vacation, Sick & Public Holidays)Stock Option PlanFlexibility to visit and travel to our offices (SF, Dallas, NYC)
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SMB Account Manager
1 month ago
San Francisco, United States Canary Technologies Full timeCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is...
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SMB Account Manager
7 days ago
San Francisco, United States Canary Technologies Full timeCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is...
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Director, SMB Sales
2 months ago
San Francisco, CA, United States Figma Full timeFigma is looking for a Director, SMB Sales to join our dynamic team of creatives, engineers, marketers, and brilliant business folks. As the Director of SMB Sales, you will oversee a segment that includes three managers, each leading a team of six Account Executives. Your role will focus on driving engagement and expanding our rapidly growing customer base....
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SMB Sales Manager
6 days ago
San Francisco, United States Rippling People Center Inc. Full time**SMB Sales Manager** San Francisco, CA Rippling ****About Rippling**** Rippling is the first way for businesses to manage their HR & IT from payroll and benefits, to employee computers and apps all in one, modern system. In just 90-seconds, a company can set up (or disable) an employees payroll, health insurance, work computer, and third-party apps, like...
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SMB Sales Manager
2 days ago
San Francisco, United States Rippling People Center Inc. Full time**SMB Sales Manager** San Francisco, CA Rippling ****About Rippling**** Rippling is the first way for businesses to manage their HR & IT from payroll and benefits, to employee computers and apps all in one, modern system. In just 90-seconds, a company can set up (or disable) an employees payroll, health insurance, work computer, and third-party apps, like...
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Director, SMB Sales
1 month ago
San Francisco, United States Figma Full timeFigma is looking for a Director, SMB Sales to join our dynamic team of creatives, engineers, marketers, and brilliant business folks. As the Director of SMB Sales, you will oversee a segment that includes three managers, each leading a team of six Account Executives. Your role will focus on driving engagement and expanding our rapidly growing customer base....
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San Francisco, United States Rippling Full timeRippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for...
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SMB Sales Manager
6 days ago
San Francisco, United States Zendesk Full time**SMB Sales Manager** Location San Francisco, California, United States of America Job Id R19719 JOB DESCRIPTION **Job Description** As Zendesk continues to grow, we seek a Sales Manager with a proven track record in sales and the desire to build and lead a high-performance team. If so, we are looking for you to lead a region and focus on new customer...
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Senior Sales Manager, SMB
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San Francisco, United States Airwallex Pty Ltd. Full time???? **Privacy Notice** **Senior Sales Manager, SMB** United States (Remote) / SME Business Mid Market Business Development / Full-Time Established in Melbourne in 2015, Airwallex is a global payments FinTech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses...
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Partner Program Manager, SMB Growth
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Machine Learning Engineer, SMB
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Staff Product Manager, Monetization
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San Jose, CA, United States Tik Tok Full timeTikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. At TikTok,...
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Sales Manager, Mid-Market SMB
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San Francisco, United States Cloudflare Inc Full timeAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...
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San Jose, CA, United States Tik Tok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...
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Smb Growth Leader
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Sr. Sales Manager, Mid-Market SMB
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San Francisco, United States CloudFlare Full timeAvailable Locations: Remote, US About the department The Americas GTM team is Cloudflare’s largest sales organization that comprises AEs, AMs, SEs, BDRs, CSMs, and Operations roles - all working together to help our customers adopt Cloudflare and create phenomenal internet-enabled experiences. The sales team at Cloudflare helps customers solve real,...
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Account Executive
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San Francisco, United States Compas Full timeJob DescriptionJob DescriptionAccount ExecutiveCOMPAS is searching for high-energy, self-motivated, Account Executives with relevant knowledge of technology and the staffing market. Ideal candidates should possess solid business-to-business sales and account management experience along with a background in recruiting. COMPAS offers a fast-paced, innovative...
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Account Executive
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San Francisco, United States BuzzBoard Full timeBuzzBoard is looking for an Account Executive to help us achieve the next stage of our growth. As an experienced B2B technology sales professional, you will be responsible for managing the full enterprise sales cycle and growing our SaaS customer base. We need your creativity, drive, and people skills. You’ll have the resources and time to have meaningful...
