PATIENT ACCESS REPRESENTATIVE 1
2 months ago
What Makes Us Different?
With Our Lady of Lourdes, we offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As part of the Franciscan Missionaries of Our Lady Health System, we are here to create a spirit of healing - and we invite you to join our team today if you would like to be part of that spirit. In addition to competitive salaries and generous benefits, we offer you something special - the chance to do God's work by helping to serve people in need throughout our community, every day. Additionally, you can expect:
Tuition reimbursement
Growth opportunities
Affordable employee benefits
A community culture where you don't feel lost in a large health system
Job Summary
The Patient Access Representative 1 (PAR1) is responsible for accurately registering inpatients, outpatients, and/or ER patients in the EMR, including validating patient information, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, authorization for services, and balancing of cash. the PAR1 ensures the patient's experience is best in class and demonstrates effective communication skills with patients and families, physicians, nurses, and insurance companies. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration.
Minimum Requirements
- Experience: 1 year relevant experience (registration, patient scheduling, customer service, billing, coding, finance, or accounting) in the healthcare industry. Related certification (Certified Coder, Certified Medical Assistant, or Certified Healthcare Access Associate) or bachelor's degree substitutes for 1 year of experience.
- Education: High School diploma or GED
- Special skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
- Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility, teamwork.
- We request someone who is willing to be flexible to our needs from a staffing perspective.
Qualifications for Internal Candidates
Experience: 1-year relevant experience (registration, patient scheduling, customer service, billing, coding, finance, or accounting) in the healthcare industry.
License/Cert: Related certification: (Certified Coder, Certified Medical Assistant, or Certified Healthcare Access Associate) or bachelor's degree substitutes for 1 year of experience.
Education: High School diploma or equivalent.
Special Skills: Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility, teamwork.
Responsibilities
- Registration
- Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty. Represents the Patient Access department in a professional, courteous manner at ALL times. Asks patients if they may have special needs. Calls patients by name, Greets patients in a courteous and professional manner. Prioritizes and completes registration in a consistent, courteous, professional, accurate and timely manner.
- Obtains necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software. If patient is already in the system, finds correct patient record and verifies information in the system.
- Uses critical thinking skills to evaluate each registration situation to ensure customized registration experience based on individual patient circumstances. Uses knowledge of federal and state laws (EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute, HITECH law, worker's compensation regulations, victims of sexually oriented criminal offenses regulation, 2 midnight rules, ABN's, Patient status requirements, MSPs, and state regulations on notification of out-of-network status) to ensure compliant registration.
- Ensures each patient is assigned only one medical record number.
- Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents such as Hospital consent forms, assignment of benefits, patient rights, etc.
- Extensively documents each encounter in account notes to ensure successful cross-function communication.
- Ensures orders are received and are consistent with tests/procedures.
- Monitors the waiting room, facilitates patient flow, and resolves issues regarding orders or missing/conflicting information, to ensure timely and accurate patient registration.
- Insurance and Benefits Knowledge
- Demonstrates knowledge of insurance plans, including understanding of varying payer rules and requirements related to insurance coverage and prior authorization.
- Verifies eligibility (utilizing online eligibility software tools whenever possible) and obtains necessary authorizations for services rendered.
- Selects correct insurance plans in the registration software, in the correct order (primary versus secondary).
- Has understanding of required forms (including Medicare Secondary Payer Questionnaire) and has ability to explain them to the patient.
- Utilizes payment estimator software to calculate patient financial responsibility. Uses critical thinking skills to determine correct data input during the estimate process and to verify accuracy of output.
- Determines when patients may be eligible for financial assistance and directs patients to appropriate resources.
- Financial Collections
- Uses proven customer service techniques and scripting to collect the patient financial obligation, at or before the time of service. Negotiates with patient to ensure a deposit is collected, in accordance with corporate policy and procedure.
- Understands and explains the details of the out-of-pocket calculation.
- Analyzes documentation/notes on current and previous accounts in order to explain balances to the patient.
- Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate.
- Collects cash, prints receipts, and balances cash drawers.
- Other Duties as Assigned
- Performs all other duties as assigned.
Qualifications
Experience: 1-year relevant experience (registration, patient scheduling, customer service, billing, coding, finance, or accounting) in the healthcare industry.
License/Cert: Related certification: (Certified Coder, Certified Medical Assistant, or Certified Healthcare Access Associate) or bachelor's degree substitutes for 1 year of experience.
Education: High School diploma or equivalent.
Special Skills: Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility, teamwork.
We have other current jobs related to this field that you can find below
-
Lafayette, United States SCL Health Full timeJob Description:Responsible for registering patients in multiple service lines all necessary demographic, financial, and clinical information from the patient or representative. Scope This is a Full time Position. Shifts are M-F As a Patient Access Associate I / Registration Specialist, you need to know how to: Register patients. Confirm, enter, and/or...
-
Lafayette, United States SCL Health Full timeJob Description:Responsible for registering patients in multiple service lines all necessary demographic, financial, and clinical information from the patient or representative. Scope This is a Full time Position. Shifts are M-F As a Patient Access Associate I / Registration Specialist, you need to know how to: Register patients. Confirm, enter, and/or...
-
Lafayette, Colorado, United States Intermountain Healthcare Full timeJob Description:Responsible for registering patients in multiple service lines all necessary demographic, financial, and clinical information from the patient or representative.ScopeThis is a Full time Position.Shifts are M-F As a Patient Access Associate I / Registration Specialist, you need to know how to:Register patients. Confirm, enter, and/or update...
-
Patient Access Rep
5 days ago
Lafayette, Louisiana, United States Ochsner Health Full timeWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or...
-
Patient Access Registrar
2 months ago
Lafayette, United States SWLA Center for Health Services Full timeJob DescriptionJob DescriptionSalary: DOESWLA CENTER FOR HEALTH SERVICESJOB DESCRIPTIONJOB TITLE: Patient Access Registrar DEPARTMENT: Medical/Front DeskSUPERVISED BY: Site Operations ManagerSUMMARY:The Patient Access Representative is...
-
Patient Access Registrar
3 weeks ago
Lafayette, United States SWLA Center for Health Services Full timeJob DescriptionJob DescriptionSalary: DOESWLA CENTER FOR HEALTH SERVICESJOB DESCRIPTIONJOB TITLE: Patient Access Registrar DEPARTMENT: Medical/Front DeskSUPERVISED BY: Site Operations ManagerSUMMARY:The Patient Access Representative is...
-
Dental Patient Access Registrar
2 months ago
Lafayette, United States Swla Center For Health Services Full timeSWLA CENTER FOR HEALTH SERVICESJOB DESCRIPTIONJOB TITLE: Dental Patient Access Registrar DEPARTMENT: Dental Front DeskSUPERVISED BY: Site Operations ManagerSUMMARY:The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect...
-
Dental Patient Access Registrar
3 weeks ago
Lafayette, United States Swla Center For Health Services Full timeSWLA CENTER FOR HEALTH SERVICESJOB DESCRIPTIONJOB TITLE: Dental Patient Access Registrar DEPARTMENT: Dental Front DeskSUPERVISED BY: Site Operations ManagerSUMMARY:The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect...
-
Dental Patient Access Registrar
2 months ago
Lafayette, United States SWLA Center for Health Services Full timeJob DescriptionJob DescriptionSalary: SWLA CENTER FOR HEALTH SERVICESJOB DESCRIPTIONJOB TITLE: Dental Patient Access Registrar DEPARTMENT: Dental Front DeskSUPERVISED BY: Site Operations ManagerSUMMARY:The Patient Access Representative is responsible for...
-
Patient Access Rep
7 days ago
Lafayette, United States Cardiovascular Institute of the South Full timeNature of Duties: Operates a multi-line switchboard for the assigned CIS location by answering and accurately directing incoming calls in a timely manner. Schedules patients appropriately according to clinic guidelines and templates set up accurately in practice management software. Qualifications: High school diploma preferred. Some experience with a...
-
Patient Access Rep
4 days ago
Lafayette, United States Franciscan Health Full timeFranciscan Health Lafayette East Campus 1701 S Creasy Ln Lafayette, Indiana 47905 **WHO WE ARE** With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our...
-
Patient Service Representative
3 weeks ago
Lafayette, United States Franciscan Health Full timeConcord Medical Facility 2320 Concord Road Ste B Lafayette, Indiana 47909 **WHO WE ARE** With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and...
-
Access Service Representative-scheduler-patient
2 weeks ago
La Mesa, United States Sharp Healthcare Full time[H.S. Diploma or Equivalent **Hours** **Shift Start Time**: 8:30 AM **Shift End Time**: 5 PM **Additional Shift Information**: **Weekend Requirements**: No Weekends **On-Call Required**: No **Hourly Pay Range (Minimum - Midpoint - Maximum)**: $22.351 - $27.939 - $33.527 **What You Will Do** Obtains and processes patient demographic, visit, and financial...
-
Patient Access Coordinator
2 weeks ago
La Grange, United States Baptist Health System KY & IN Full timeDescription : Baptist Health Medical Group Patient Access Coordinator Primary Care LaGrange Area Full Time/First Shift Principle Duties and Responsibilities: These duties and responsibilities are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be...
-
Patient Service Representative Float
6 days ago
Lafayette, United States Franciscan Health Full timeSt. Francis Way Medical Building Lafayette 3900 St. Francis Way Lafayette, Indiana 47905 **WHO WE ARE** With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for...
-
Patient Care Representative at Primary Care Plus
4 weeks ago
Lafayette, United States UnitedHealth Group Full timeAt UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start...
-
Patient Care Representative at Primary Care Plus
3 weeks ago
Lafayette, United States UnitedHealth Group Full timeAt UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start...
-
Supervisor, Patient Service Representative
7 days ago
Lafayette, United States US Radiology Specialists Full timeTouchstone Medical Imaging is actively searching for a Patient Service Representative Supervisor to support our front office team at our Lafayette, CO location The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested...
-
Scheduling Specialist Developer
1 month ago
La Crosse, United States Gundersen Health System Full time1. Represents Gundersen Health System's high standards for customer service through telephone interactions that reflect courteous, patient and respectful conduct and conversation, while meeting the needs of all customers encountered .. The Scheduling Patient Access, Scheduling, Specialist, Developer, Patient, Strategic, Healthcare
-
Gl-rep-patient Access
4 days ago
La Grange, United States UChicago Medicine AdventHealth La Grange Full time**All the benefits and perks you need for you and your family**: - Benefits from Day One for FT/PT positions - Paid Time Off from Day One for FT/PT positions - Paid Parental Leave for FT/PT positions - Student Loan Repayment Program for FT/PT positions - Career Development - Whole Person Wellbeing Resources - Mental Health Resources and Support - Debt-free...
