INSIDE SALES REPRESENTATIVE LL

4 weeks ago

Scranton PA USA, United States Plaskolite Inc Full time

Position Title: Inside Sales Representative ll

Location: Scranton, PA 18505, USA

Job Category: SALARY

Schedule: Full-Time

Req ID: INSID001040

Posted Date: April 11, 2024

Description: Job Details Description
ESSENTIAL TASKS AND RESPONSIBILITIES:
Generate new business opportunities via Quotes and order follow-up. Close orders on the phone or advance the selling opportunity.
Determine pricing for all day-to-day sales quotes, following the set pricing guidelines, while communicating and working closely with appropriate field sales to close the sale.
Determine customer requirements and expectations to recommend specific products and solutions
Qualify new leads to generate new business working with appropriate field sales.
Make outgoing calls to customers to provide additional product information to create awareness and gain potential business.
Foster positive customer relationships and provide exceptional customer service and care while managing day-to-day customer needs.
Develop and maintain a working knowledge of the price, application, installation, and specification of company products with continual training to provide a basic level of technical support, including suggesting alternative products/services to meet the customer’s needs.
General Account Management: Accurately pricing & processing customer orders, quotations, inquiries, and other requests in an accurate, timely, and proactive manner.
Identify and communicate late orders in advance of promised ship date promptly and accurately.
Responsible for resolving problems relating to orders by working with all departments within the company
Communicates effectively with appropriate departments to obtain pertinent information not available via system means and at all levels of the organization.
Act as liaison with operations, logistics, marketing, and technical resources for the customer.
Performs work independently without being prompted while assuming responsibility for meeting the goals and requirements of the position.
Anticipates problems and proactively addresses issues with little or no supervision in completing assigned tasks
Must be willing to assist other Inside Sales Representatives, Sales Personnel, and Managers while maintaining a good working relationship with peers.
Complete all other duties and projects as assigned
Qualifications:
Associate degree required, Bachelor’s degree preferably in sales, marketing, or related field
Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry
Extensive practical knowledge of all aspects of the industrial business process
Opportunity to move into outside sales
Ability to read and write the English language in a clear and concise manner
Calm and empathetic demeanor when dealing with demanding customers
General typing skills, along with previous PC and Microsoft Office experience
Superior verbal and written communication skills
Ability to organize, prioritize, and work within established deadlines
Willingness to work overtime when necessary or required
Math skills required
Multi-tasking required
Ability to work independently and as a team
Willing to travel when necessary
Qualifications Skills
Behaviors : Motivations : Education
Experience Licenses & Certifications

PI8d52ba3c348c-35216-34073842

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