CONSUMER SERVICES COORDINATOR SPECIALIST OD

4 weeks ago

Los Angeles CA USA, United States PeopleReady Full time
Are you ready to make an impact in your community? Our mission is to create a community where each individual with a developmental disability has the opportunity to live a healthy, productive, and inclusive life. NLACRC empowers people with developmental disabilities to have an opportunity to achieve their fullest potential in all aspects of life. 

 

Apply today to help make an impact tomorrow

 The Position and Job Summary

* Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, and problem resolution. Provides information through a variety of methods including telephonic and electronic mail.

* Conducts individual program planning, including annual and quarterly review meetings, in collaboration with consumers and where appropriate families and service providers, and completes corresponding reports.

* Conducts individual family service planning, including initial, semi-annual, annual, transition and periodic reviews, with consumers and parents, foster parents, and guardians.

* Generates referrals and Purchase of Service Authorizations, Change in Authorizations and Purchase of Service Terminations, as needed.

* Provides advocacy assistance, as needed.

* Provides information regarding available resources and services to consumers and their families, and care providers.

* Documents all case management activity performed in the consumer's interdisciplinary notes in accordance with Title 19.

* Maintains case management documents in the consumer record.

* Respond to all incoming calls on an uncovered caseload for cases that have not been assigned to a floater or for cases on an existing caseload where the assigned CSC is unavailable due to vacation, out sick, etc. The OD will also respond to walk-in consumers and families when the assigned CSC is not available.

* Telephone messages must be checked as soon as feasible and return calls immediately.

* Maintains Community Resource Database.

* Reviews Incoming Case Transfers (e.g., review of exceptional funding authorizations, exceptional living arrangements with transfer cases).

* Review of Outgoing Case Transfers (e.g., ensure funding is terminated appropriately).

* Review of Notice of Actions.

* Training and Mentoring of New Staff.

* Participation in Diversity and Inclusion Projects, Community Outreach, Statewide Placements, and Special Projects/Committees.

* Performs other related duties as required or assigned.

Specialist position that will perform a breadth of functions that supports case management. Will be responsible for service coordination (not responsible for conducting fieldwork), as defined in the position of Consumer Services Coordinator (CSC) for uncovered caseloads.

Compensation

This position is non-exempt. Regular Salary: $28.91 - $31.91 per hour.

Skills and Abilities

* Developmental or related disabilities, social service provision.

* Assessment, program planning, customer service, strong organization and paperwork management. 

* Strong verbal and written communication, and ability to communicate complex material, computer usage.

* Must work successfully with people from a variety of cultures.

Education & Experience

* Bachelor's Degree in social work, psychology, human development, sociology, public health nursing or a related field. 

* At least wo years of Regional Center preferred experience as a service coordinator. 

* A Master's Degree in a related field is preferred.

Essential Requirements

* Requires meeting with individuals served and their families in their homes, in the community, or in our office location.

* Must be comfortable working with a high degree of independence.

* Frequent telephone, virtual, and out-of-office meetings required.  

* Valid California Driver's License and reliable transportation, or acceptable substitute, required.  

* Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination.

* Accommodations may be requested for a religious or medical exemption from the COVID-19 vaccination requirement.

NLACRC Offers an Excellent Benefits Package

* Most positions are offered a hybrid – remote option

* Flex-schedule, including every other Friday off

* Robust Medical, Dental & Vision offerings

* No cost for employee only plans

* Various Insurance and Retirement plans

* Eligibility for:

* Service Loan Forgiveness program

* Tuition Reimbursement Program

* PTO – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time

* Holidays – NLACRC offers 12 paid holidays throughout the year

Professional Development Opportunities & Growth

NLACRC values the professional development of staff Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

 

 

PeopleReady is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other basis protected by law. We will get to know you and connect you with jobs that match your skills, experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.

  • Service Coordinator/Early Start

    2 weeks ago

    Los Angeles, United States South Central LA Regional Center Full time

    Job Description Job Description *SCLARC offers a great benefit package which includes Medical/Dental/Vision, Life Ins., LTD, AD&D, CalPERS Pension Plan, CalPERS 457, 401K Match, EAP, Vacation, Sick, Personal Days, Paid Holidays, and Flexible Schedules.Position Objective/Summary: Provides case management services for an assigned caseload. Works closely with...

  • Service Coordinator/Early Start

    2 weeks ago

    Los Angeles, United States South Central LA Regional Center Full time

    Job DescriptionJob Description*SCLARC offers a great benefit package which includes Medical/Dental/Vision, Life Ins., LTD, AD&D, CalPERS Pension Plan, CalPERS 457, 401K Match, EAP, Vacation, Sick, Personal Days, Paid Holidays, and Flexible Schedules.Position Objective/Summary: Provides case management services for an assigned caseload. Works closely with...

  • Service Coordinator/Early Start

    1 month ago

    Los Angeles, United States South Central LA Regional Center Full time

    Job DescriptionJob Description*SCLARC offers a great benefit package which includes Medical/Dental/Vision, Life Ins., LTD, AD&D, CalPERS Pension Plan, CalPERS 457, 401K Match, EAP, Vacation, Sick, Personal Days, Paid Holidays, and Flexible Schedules.Position Objective/Summary: Provides case management services for an assigned caseload. Works closely with...

  • Service Coordinator/Early Start

    23 hours ago

    Los Angeles, United States South Central LA Regional Center Full time

    Job DescriptionJob Description*SCLARC offers a great benefit package which includes Medical/Dental/Vision, Life Ins., LTD, AD&D, CalPERS Pension Plan, CalPERS 457, 401K Match, EAP, Vacation, Sick, Personal Days, Paid Holidays, and Flexible Schedules.Position Objective/Summary: Provides case management services for an assigned caseload. Works closely with...

  • Service Coordinator/Early Start

    2 weeks ago

    Los Angeles, United States South Central LA Regional Center Full time

    Job Description Job Description *SCLARC offers a great benefit package which includes Medical/Dental/Vision, Life Ins., LTD, AD&D, CalPERS Pension Plan, CalPERS 457, 401K Match, EAP, Vacation, Sick, Personal Days, Paid Holidays, and Flexible Schedules. Position Objective/Summary: Provides case management services for an assigned caseload. Works closely with...

  • Consumer Product Testing Specialist

    7 days ago

    Los Angeles, United States Gibson Homewares Full time

    **About Gibson** Gibson Homewares is the nation's leading producer of dinnerware, cookware, cutlery, tools, and gadgets - all the essentials needed for prep, cooking, dining, and entertaining. For over 40 years and spanning four generations as a respected and trusted family-owned company, Gibson Homewares has developed a portfolio of brands across multiple...

  • Supervising Investigator I, Department of Consumer

    2 days ago

    Los Angeles County, CA, United States Department of Consumer Affairs Full time

    Position located in the IEU Chatsworth FIELD OFFICE Under the general direction of the Southern California Supervising Investigator II, Division of Investigation (DOI), Investigation and Enforcement Unit (IEU), the incumbent supervises a staff consisting of Investigators who perform criminal and administrative investigations, such as wrongful death, sexual...

  • Consumer Loan Sales Specialist

    1 week ago

    Los Angeles, United States OneMain Financial Full time

    At OneMain , Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. I n the Role Deliver results related to individual and...

  • Program Representative Ii

    1 week ago

    Los Angeles County, CA, United States Department of Consumer Affairs Full time

    Under the general supervision of the Program Representative (PR) III (Supervisor), the Program Representative II acts as a lead and technical resource person and independently investigates the more complex cases. The PR II provides instruction and guidance regarding laws and regulations contained in the Automotive Repair Act and performs case data analysis,...

  • Customer Service Specialist

    3 weeks ago

    Los Angeles, United States Solstice Marketing Corporation Full time

    Here at our company, we are a rapidly growing Business Development firm specializing in individualized customer service and sales strategies to meet the needs of our clients. We are seeking a driven and professional Customer Service Specialist to assist our growing consumer base to assist in product inquiries, answering questions, and finalizing the sales...

  • Customer Service Specialist

    2 weeks ago

    Los Angeles, United States Solstice Marketing Corporation Full time

    Here at our company, we are a rapidly growing Business Development firm specializing in individualized customer service and sales strategies to meet the needs of our clients. We are seeking a driven and professional Customer Service Specialist to assist our growing consumer base to assist in product inquiries, answering questions, and finalizing the sales...

  • Consumer Loan Sales Specialist

    1 week ago

    Los Angeles, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.    In the Role  Deliver results related to...

  • Consumer Loan Sales Specialist

    2 days ago

    Los Angeles, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.    In the Role  Deliver results related to...

  • Tax Coordinator

    1 week ago

    Los Angeles, United States The Wonderful Company Full time

    The Wonderful Company | Los Angeles, CA | Accounting/finance | Associate | Full-time | Job ID: REF3728N From farm to table, The Wonderful Company is a privately held $5 billion company committed to offering high-quality, healthy, and iconic brands such as Wonderful Pistachios, Wonderful Halos, FIJI Water, and POM Wonderful. We're looking to make the world a...

  • Staff Services Analyst

    2 weeks ago

    Los Angeles County, CA, United States Department of Consumer Affairs Full time

    The Contractors State License Board is currently recruiting for a Staff Services Analyst in the Enforcement Division, Mediation Center. The position is located in **Norwalk.** Under supervision of the Supervising Special Investigator (SSI) I, the Staff Services Analyst (SSA) is responsible for performing a wide variety of analytical assignments for the...

  • Consumer Financial Services Litigation/Counsel

    1 month ago

    Los Angeles, United States Core Group Resources Full time

    Core Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification. Consumer Financial Services Litigation/Counsel Job...

  • Coordinated Family Support Specialist

    2 weeks ago

    Los Angeles, United States Maxim Healthcare Service Full time

    The Coordinated Family Support (CFS) Specialist provides assistance with setting up and coordinating the services and support needed to allow adult clients to continue living in their family home. This includes developing skills in the home as well as coordinating the delivery of needed services including; helping with “generic services” and helping...

  • Accounts Receivable Specialist

    1 week ago

    Los Angeles, United States The Wonderful Company Full time

    Wonderful Pistachios is the world's largest vertically integrated pistachio processor and marketer. Located in California's Central Valley, our nuts are Non-GMO Project Verified and sustainably harvested, providing a smart, healthy choice for consumers around the world. Wonderful Pistachios are the original plant-based protein, and are a tasty tribute to...

  • Management Services Technician

    1 day ago

    Los Angeles County, CA, United States Department of Consumer Affairs Full time

    Under the supervision of an Inspector III, the Management Services Technician (MST) is responsible for learning the less technical duties of monitoring a caseload of physicians whose licenses have been placed on probation as a result of a disciplinary order adopted by the Medical Board of California (MBC). The MST monitors the physicians who are not...

  • Vice President, Advisory

    5 days ago

    Los Angeles, United States Citizens Full time

    **Description** Citizens M&A Advisory, a division of Citizens Bank, is seeking a Vice President with sector expertise and transaction experience in Consumer & Retail/Restaurant. Citizens Bank has built one of the nation’s fastest growing franchises in M&A in the past few years. As part of our strategic plan we are building out our M&A practice in sectors...