Support Specialist

3 weeks ago

Detroit MI United States The Salvation Army USA Central Territory Full time

Purpose:


Maintain a safe and orderly recovery environment for clients, staff, visitors and guests.

Summary:


Observe people, places, events, and report or correct situations detrimental to the status quo.

Primary Duties and Responsibilities:

  • Present a positive, courteous, professional role model at all times
  • Provide for the safety, comfort, and security of clients by maintaining order and discipline through the enforcement of all house rules
  • Regularly perform urine screens, client room and property searches, and document findings in SAM
  • Document all client behavioral issues and concerns in SAM for therapist review
  • Give oversight to clients regarding their assigned chores and duties
  • Investigate all serious occurrences/issues that take place during the shift and immediately report to Supervisor and Therapist
  • Assist in intake process through searching, laundering and inventorying personal property
  • Supervise and direct clients during fire, bomb threats, and tornado drills and events
  • Oversee clients during meal times and smoke breaks
  • Accompany and supervise clients during outside and specified inside activities
  • Maintain client sign out sheet ensuring that individuals are signing on and off the property
  • Report in writing on maintenance work order forms all things requiring repair
  • Clean beds of clients after discharge
  • Participate in all face-to-face and electronic staff development sessions as required

Qualifications:

  • Ability to assess, defuse and bring resolution to abnormal situations
  • Experience with substance abuse or mental health population preferred
  • TB Test and police clearance
  • Authorization to work in the United States
  • Working knowledge of HIPAA

Education/Experience:

  • High School Diploma or equivalent

Computer Skills:

  • Ability to use a computer keyboard
  • Proficiency with Microsoft Office Applications, Internet, and E-mail
  • Experience using electronic medical records preferred

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